Windows Server OS 2012r2 - 2019
Todd Stevens
IT Director | System Administrator | Cloud Architect
Round Rock,TX
Summary
Experienced Information Technology Manager well-versed in infrastructure, security planning and daily operations management. Forward-thinking and strategic leader with 14 years of experience. Recognized for cost-effective system improvements, operational streamlining and positive leadership style. Successful at optimizing security standards, improving planning processes and managing systems implementation. Knowledgeable about disaster recovery planning, roadmapping and team development.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
7
7
Certifications
Work History
IT Director
Emerald Lawns, LLC
05.2015 - Current
- Designed and implemented Azure Hybrid & Multi-Cloud infrastructure to efficiently manage and scale highly virtualized environment allowing for sustained annual growth rate of 27% year over year for last 6 years
- Migrated from hybrid-cloud to Azure stack HCI 3rd quarter 2021 allowing for automated end-to- end lifecycle support, and reducing manual steps of complex operational tasks by 80% and required maintenance window by 40%.
- Created strategic, tactical and operational plans allowing organization to be more agile and maintain exponential growth and ensuring the IT department was aligned the company vision and objectives
- Managed help desk support team ensuring company SLAs are met, 90% first call resolution rate maintained, support tickets and knowledge base documentation creation, staff development, mentoring and training
- Designed, implemented and maintained VoIP hosted pbx system and soft phone app for all 200+ employees and 7 branch offices, remote desktop users and field employees deployed with android and iOS devices significantly increasing efficiencies across all business unit’s and branch locations
- Designed on-premise AD domain environment, Azure AD and Azure ADDS integration allowing SSO creation for business applications, endpoint management, SSPR, auditing and security for users and devices that streamlined deployments and end user experience
- Implemented virtualized infrastructure utilizing Hyper-V, RDS and Citrix virtual apps and desktops reducing capex requirements, allow extended use of legacy ERP application for remote workforce, branch offices and simplifying end user experience as well as IT management requirements
- Adopted MDM and MAM solution reducing deployment time, IT management and security risk, and lowered cost from excess data usage and loss lowering cost per device by 60%
- Created organization IT security policies and BCDR processes and procedures
- Created integrated O365 and Google workspace enterprise environments utilizing Azure enterprise application utilizing SSO, and write-back to on-premise AD drastic reducing time required for setup and simplified user experience.
Business Analyst
DHI Mortgage
03.2013 - 05.2014
- Worked closely with IT personnel and business partners to identify and maximize opportunities to improve products services and program business processes
- Reviewed, analyzed and created detailed documentation of business system and user needs, including process workflows, program functions and steps required
- Liaised between business and technical personnel to ensure a mutual understanding of processes and applications
- Consulted with IT personnel to determine business, functional and technical requirements for development
- Conducted several levels of testing including functional, regression, user acceptance, integration and performance to verify the client's need are met
- Worked closely with business users to define requirements, prioritize issues, and address UAT questions throughout the SDLC cycle
- Developed testing plans and assists in coordinating testing
- Held knowledge transfer and application training sessions with Application Maintenance, Automated
- Esting and Publication teams
- Delivered in both waterfall (BSD projects) and agile (LTC projects) methods seamlessly.
Corporate Operations Trainer
DHI Mortgage
04.2012 - 03.2013
- Developed surveys to identify training needs based on projected production processes and changes
- Assessed skill gaps for employees in and developed training courses to meet identified needs
- Coordinated and prioritized required training courses
- Tested all training software and hardware prior to commencing training programs
- Organized and edited training manuals, multimedia visual aids and other educational materials
- Coordinated ongoing technical training and personal development classes for staff members
- Trained new hires to perform cross training exercises with experienced workers
- Selected and assigned instructors to conduct specific training programs.
Network System Support
DHI Mortgage
05.2010 - 04.2012
- Provide information to and execute problem resolution for end users
- Prepare reports for management review
- Update and maintain team support documentation
- Support and maintain data for multiple components of the Intranet system
- Maintain employee security access to internal and third party applications, including periodic audits and reviews
Account Executive
Todd Stevens, Accredited Home Lenders
03.2005 - 08.2008
- Responsible for establishing new broker accounts as well servicing existing accounts to company standards of monthly production
- Tracking loans from submission to closing to ensure reasonable turn times as well as effectively coordinate with broker offices
- Perform QC reviews on files before they are submitted to underwriting to ensure the file meets the original quantitative and qualitative loan criteria
- Structure file to fit within available loan programs to maximize overall value and benefit to borrower
- Work directly with underwriters to overcome any issues with loan files after submission and during processing of loan
- Communication with senior management to acquire exception approvals when necessary
Branch Operations Manager
The Funding Group
09.2003 - 03.2005
- Pricing and placement of loans through available wholesale lenders and secondary markets
- Analysis of credit, asset, and income documentation
- Perform QC review to ensure the file meets the original quantitative and qualitative loan criteria
- Ensure appropriate turn times are maintained
- Analyze borrower’s credit and accurately interpret all loan documentation.
Education
BBA - CIS
Texas State University
01.2009 - 01.2011
Associate's degree - Computer and Information Sciences
Austin Community College
01.2009 - 01.2010
Skills
Infrastructure development
Certification
Managing Office 365 Identities and Requirements
Software
Windows 10
Terminal Services
Active Directory
Azure AD
Azure ADDS
Azure AD Connect
Windows Admin Center
Dell Open Manage
Azure Log Analytics
Azure Site Recovery
Azure Automation
Azure NSG
Azure ARC
Azure Bastion
Azure Enterprise Applications
Azure SSO
Azure Network Watcher
Office 365 Enterprise
Microsoft 365 Defender
Microsoft Endpoint Management
Microsoft 365 Compliance center
Microsoft 365 Exchange
Microsoft Power Apps
Sharepoint
Teams
Power Automate
Power BI
Microsoft Volume Licensing
Windows Autopilot Deployments
Azure Web App Bot conversational AI
Samsung Knox
Verizon Reveal
Manage Engine Desktop Central UEMS
Zoho Sutie
Google workspace (G Suite)
Mobile Device Management (Multiple platforms)
Mobile Application Management (Multiple platforms)
Citrix Workspace, Virtual Apps and Desktops
Citrix ADM/ADC
Hyper-V, Citrix and VMWare hypervisors
Sql Server
Ubiquity Unifi Networks (SDN)
Cisco Meraki
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Architecting Microsoft Azure Solutions - Microsoft
06-2020
Infrastructure Solutions - Microsoft Azure United Training
04-2020
CompTIA Cybersecurity Analyst (CySA+) - CompTIA
07-2019
Managing Office 365 Identities and Requirements
01-2019
Microsoft Certified Solutions Associate: Office 365 - Microsoft
05-2017
IT Director
Emerald Lawns, LLC
05.2015 - Current
Business Analyst
DHI Mortgage
03.2013 - 05.2014
Microsoft Certified Systems Administrator (MCSA) - Microsoft
01-2013
Corporate Operations Trainer
DHI Mortgage
04.2012 - 03.2013
Network System Support
DHI Mortgage
05.2010 - 04.2012
CompTIA Network+
04-2010
BBA - CIS
Texas State University
01.2009 - 01.2011
Associate's degree - Computer and Information Sciences
Austin Community College
01.2009 - 01.2010
Account Executive
Todd Stevens, Accredited Home Lenders
03.2005 - 08.2008
Branch Operations Manager
The Funding Group
09.2003 - 03.2005
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