Tsueiyi Romano
Summary
Enthusiastic participant in all aspects of the service industry. Solves problems with optimism and patience. Concentrates on over-all picture sharp eye for detail. Open to criticism and new ideas in dealing with difficult situations.
Overview
12
12
years of professional experience
Work History
Accounting Analyst
Spectronics Corporation
01.2019 - Current
- Maintain up-to date billing system, including generating and sending invoice and monthly statement, verifying discrepancies and resolving billing issues.
- Participate AR collections by monitoring account balance, sending past due reminders, and contacting customers.
- Process customer payments accordingly such as credit card charges, check deposits and bank wires/ACH.
- Assist in monthly account reconciliations for AR, AP, Cash and banks.
- Process sales commission monthly and marketing rebate quarterly.
Office Administrator
Allstate Insurance
04.2016 - 09.2017
- Interacted with customers by phone, email or in-person to provide information and resolve customer issues.
- Collected payment, processed company bills and completed daily closing reports.
- Organized and maintained customer profiles and administrative documents.
- Prepared monthly inventory and purchasing reports.
- Maintained office cleanness and restocked office supplies.
Assistant Food and Beverage Manager
The Benjamin Hotel
09.2006 - 12.2009
- Managed up to 45 associates at the daily Food and Beverage operation.
- Assisted in catering operation such as setting-up social events, preparing off promises functions and collecting payments.
- Controlled labor cost by handling staff schedule.
- Ensured associates followed hotel service standards and implemented training programs monthly.
- Participated in interview process and training of new employees.
Retail Manager
Sodexho At SUNY Maritime
03.2006 - 08.2006
- Managed daily retail operation including inventory level, store cleanness, efficient checkout process and positive interaction with customers.
- Utilized marketing tools and developed monthly specials and promotions to increase sales.
- Assisted in month-end inventory process and generated financial reports.
- Established a standard of performance by setting an example, motivation and treating everyone with respect.
- Prepared daily sales report, cash report and payroll.
Senior Outlet Supervisor
The W New Orleans
01.2005 - 12.2005
- Supervised and trained associates in full service restaurant, room service and bar.
- Increased customer satisfaction through personalized attention and professional service.
- Coordinated and managed diverse event functions such as special occasion dinner and particular holiday parties.
- Evaluated and Implemented associates' service skill and knowledge monthly.
- Compiled and updated outlet department manual according to new corporate service standard.
Outlet Supervisor
The Westin Hotel
05.2003 - 12.2004
Education
Bachelor of Science Hotel - Restaurant Management
Associates of Science Food and Beverage Management Graduated - undefined
Master of Science - Global Business Administration
Johnson & Wales University
Providence, RI11.2002
Bachelor of Science - Hotel-Restaurant Management
Johnson & Wales University
Providence, RI12.2000
Associate of Science - Food And Beverage Management
Johnson & Wales University
Providence, RI12.1999
Skills
- Precision and Accuracy
- Customer Relations
- Departmental Collaboration
- Billing and Payment Processing
Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
Accounting Analyst
Spectronics Corporation
01.2019 - Current
Office Administrator
Allstate Insurance
04.2016 - 09.2017
Assistant Food and Beverage Manager
The Benjamin Hotel
09.2006 - 12.2009
Retail Manager
Sodexho At SUNY Maritime
03.2006 - 08.2006
Senior Outlet Supervisor
The W New Orleans
01.2005 - 12.2005
Outlet Supervisor
The Westin Hotel
05.2003 - 12.2004
Bachelor of Science Hotel - Restaurant Management
Associates of Science Food and Beverage Management Graduated - undefined
Master of Science - Global Business Administration
Johnson & Wales University
Bachelor of Science - Hotel-Restaurant Management
Johnson & Wales University
Associate of Science - Food And Beverage Management
Johnson & Wales University
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