Dede Tsuruoka
Redondo Beach,CA
Summary
Highly qualified and passionate healthcare executive with 30+ years of healthcare management in multiple levels of management from acute hospital to post-acute and home settings.Experienced with strategic planning and execution, ensuring alignment with organizational goals. Uses strong leadership capabilities to inspire and motivate teams toward success.
Overview
40
40
years of professional experience
Work History
Chief Communications Officer
Pacifica Hospital of the Valley
01.2022 - Current
- Management of staff & operations for hospital based departments
- Collaboration with Interdisciplinary Leaders for acute care, sub-acute, behavioral health, & skilled nursing facility
- Financial forecasting/budgeting and revenue cycle analysis for department
- Knowledge of current regulatory/reimbursement monitoring for Medicaid/Medicare/Managed Care Organization
- Contract management for various insurance types (MCOs/IPAs), physicians, vendors
- Completion of credentialing process for hospital/SNF with IPAs/MCOs
- Knowledge of various EMR, billing and rehab software systems
- Identify & develop programs that increase community outreach to promote relationships with other healthcare providers, community organizations, legislative leaders, & physicians
- Development/updating of policies and procedures for sub-acute, SNF, In/Out patient rehab, and activities
- Continuously evaluate and research new programs, resulting in increased revenue and patient outcomes
- Developed annual communication plans to support business objectives and drive results.
- Built strong relationships with key stakeholders, ensuring alignment on messaging and priorities.
- Created compelling content for various channels, driving audience growth and engagement.
- Led a high-performing communications team, fostering collaboration and professional development.
Director of Revenue Development
Pacifica Hospital of the Valley
04.2018 - 12.2021
- Drove revenue growth through effective negotiation of contracts with key clients and partners.
- Played a pivotal role in merger and acquisition activities that contributed significantly toward overall revenue generation.
- Analyzed competitor pricing strategies to ensure optimal positioning within the market landscape.
- Collaborated with cross-functional teams to develop comprehensive business plans aimed at maximizing company profits.
- Launched new products or services in emerging markets, driving incremental revenue growth for the organization.
- Maximized profitability by identifying new revenue streams and business opportunities.
- Designed and maintained financial models to identify and measure risks.
- Conducted financial due diligence on potential investments and acquisitions.
Chief Strategy Officer
Wave Innovations, LLC
08.2013 - 05.2018
- Company Overview: Independent consulting company servicing acute hospitals, post-acute providers, physicians, and accountable care organizations
- Worked as a consultant identifying trends & industry needs to increase the standard of care for patients/residents, and improve clinical outcomes
- Essential functions: community/physician relations, strategic planning, program development, reimbursement operations, clinical, customer service, quality management, training/implementation, and marketing
- Independent consulting company servicing acute hospitals, post-acute providers, physicians, and accountable care organizations
Vice President of Clinical Services
Hallmark Rehabilitation, A Subsidiary of Skilled Healthcare Group
01.2003 - 07.2013
- Collaboration with SNF, ALF, Home Health operations, and clinical teams to develop and train on policies & procedures for new programs
- Created and developed a new department, hiring a staff of 20 Directors of Clinical Services to support over 175 rehab contracts nationally
- Served as company-wide, national resource for regulatory affairs, compliance and quality issues, clinical product development and customer service needs, including monitoring, updating & analyzing impacts of regulatory reimbursement changes & initiate policies or updates as appropriate
- Consistently exceeded clinical department objectives and initiatives
- Developed & implemented automated compliance & quality audit process and reporting; developed clinical/operational systems to manage compliance & quality issues
- Developed clinical standards, products, training modules & best practices – New Employee Orientation Process/Tools; Long Term Care Programming; Medicare documentation; management training modules, including a Dementia Management program
- Supported VP of Sales & Marketing with customer presentations, clinical services collaterals & opportunities analysis
- Collaborated with marketing and communications teams to develop targeted messaging aimed at attracting top-tier clinical talent to join the organization.
- Oversaw the expansion of clinical services, ensuring seamless integration of new programs into existing infrastructures.
- Directed multidisciplinary teams tasked with designing and executing innovative pilot projects aimed at improving the overall patient experience.
- Managed budgets for multiple departments, controlling costs while maintaining high levels of service quality.
- Ensured compliance with all industry regulations and standards by regularly reviewing policies and procedures, updating as necessary to maintain best practices.
- Streamlined clinical operations for increased efficiency, optimizing staff utilization and resource allocation.
- Cultivated strong relationships with key stakeholders such as physicians, administrators, and regulatory agencies to promote collaboration toward shared goals.
- Developed comprehensive training programs to improve the skills of clinical staff members, resulting in better patient outcomes.
- Established a culture of continuous improvement, fostering collaboration among departments to drive innovation in patient care delivery.
- Developed, implemented, revised, and evaluated policies and procedures.
District Manager of Operations
Kindred Healthcare
01.1990 - 01.2003
- Began as Occupational Therapist with a total staff of 6 operating in Southern California; within five years company was a national contract provider to more than 500 in-house and external skilled nursing facilities, assisted living facilities and home health
- Key Positions held: Operations Management; Clinical Consultant; Clinical & Operational Development Specialist
- Key Responsibilities: clinical & operational systems development, created & implemented training modules & programs, company clinical standards, and resource tools
Clinical Consultant/Regional Manager
Alta Therapies/Therapy Management Innovations (TMI)
01.1988 - 01.1990
- Performed various duties, including operations, sales, recruitment & clinical (skilled nursing & assisted living)
Occupational Therapist
Inspeech, Inc./Marina Professional Services
01.1986 - 01.1988
- Skilled nursing & assisted living
Occupational Therapist
Long Beach Memorial Hospital
01.1985 - 01.1986
- Acute care medical conditions/acute rehab/stroke, SCI & TBI
Education
Bachelor of Science - Occupational Therapy
San Jose State University
San Jose, CA01.1985
Skills
- Operations management
- Strategic planning
- Financial management
- Budgeting/forecasting
- Data analysis/Reporting
- Healthcare Transformation
- Development of policies & procedures
- Quality assurance programs
- Development of training programs
- Project management
- Monitoring state and federal regulatory changes
- Analysis to improve performance outcomes
- Customer relations / Customer Service Training
- Presentations
- Business development initiatives
- Team building
Timeline
Chief Communications Officer
Pacifica Hospital of the Valley
01.2022 - Current
Director of Revenue Development
Pacifica Hospital of the Valley
04.2018 - 12.2021
Chief Strategy Officer
Wave Innovations, LLC
08.2013 - 05.2018
Vice President of Clinical Services
Hallmark Rehabilitation, A Subsidiary of Skilled Healthcare Group
01.2003 - 07.2013
District Manager of Operations
Kindred Healthcare
01.1990 - 01.2003
Clinical Consultant/Regional Manager
Alta Therapies/Therapy Management Innovations (TMI)
01.1988 - 01.1990
Occupational Therapist
Inspeech, Inc./Marina Professional Services
01.1986 - 01.1988
Occupational Therapist
Long Beach Memorial Hospital
01.1985 - 01.1986
Bachelor of Science - Occupational Therapy
San Jose State University
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