TSUTSUMI CHEN
New York,USA
Summary
Experienced retail sales leader and visual merchant skilled at fostering a positive work place environment, developing talent, building clientele loyalty, and creating a strong store culture and atmosphere. A motivational, driven, and strategic planner with a demonstrated record of retail success.
Overview
6
6
years of professional experience
Work History
Sales Leader
Unsubscribed
New York, USA
05.2025 - Current
- Currently ranked #1 in sales performance, rapidly exceeding ramp expectations after mid-cycle onboarding.
- Cultivated high-value client relationships to drive retention and repeat business.
- Established and assigned individual goals to sales associates, monitoring performance and providing real-time coaching to drive accountability.
- Enhanced team product knowledge through targeted training and development initiatives.
- Identified and communicated associate performance issues to store management promptly, facilitating development of resolution plans.
Sales Leader
Express LLC
Natick, USA
08.2023 - 04.2025
- Drove sales growth by consistently meeting targets, boosting conversion rates by 2% since August 2023.
- Analyzed sales reports to develop actionable strategies, enhancing sales performance and accountability within my team.
- Mapped and executed floor layouts to optimize customer engagement and sales potential.
- Managed sales floor during peak times to improve customer assistance and elevate overall shopping experience.
Sales & Service Coordinator
Sephora
Natick, USA
01.2023 - 08.2023
- Coordinated sales initiatives to enhance customer engagement, contributing to improved store conversion rates.
- Cultivated a customer-centric atmosphere by actively listening to client needs, resulting in marked gains in repeat business.
- Analyzed customer feedback to optimize service protocols, creating tailored experiences that increased client satisfaction.
- Developed streamlined checkout processes, significantly reducing wait times and enhancing the overall customer experience.
Operations Expert
Express LLC
Natick, USA
01.2022 - 01.2023
Sales Leader
UNIQLO
Chestnut Hill, USA
11.2020 - 01.2022
Education
No Degree -
Middlesex Community College
Lowell, MAHigh School Diploma -
Alvirne High School
Hudson, NHSkills
- Negotiation Techniques
- Customer Engagement
- Performance Management
- Team Leadership
- Inventory Management
- Time Management
- Multitasking
- Adaptability and Flexibility
- Reliability
- Product training
Timeline
Sales Leader
Unsubscribed
05.2025 - Current
Sales Leader
Express LLC
08.2023 - 04.2025
Sales & Service Coordinator
Sephora
01.2023 - 08.2023
Operations Expert
Express LLC
01.2022 - 01.2023
Sales Leader
UNIQLO
11.2020 - 01.2022
No Degree -
Middlesex Community College
High School Diploma -
Alvirne High School