TSVETAN NIKOLOV
Reisterstown,MD
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Skilled Production Worker offering 10 years of experience in warehouse and manufacturing environments. Focused on being productive and safety-minded at all times. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Committed Embroidery Project Manager with strong production background. Focused on maintaining team safety and meeting challenging performance targets. Skilled in managing supplies and keeping line moving smoothly.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Soccer Referee
The United States Soccer Federation
01.2019 - Current
- Managed conflicts effectively and efficiently by mediating disputes between players, coaches, and spectators when necessary.
- Monitored and managed soccer games to verify safety and promote good sportsmanship for players.
- Promoted fair play and sportsmanship by consistently applying game rules and officiating with integrity.
- Strengthened teamwork abilities by collaborating closely with assistant referees to make accurate offside calls or identify foul play incidents outside my line of sight.
- Developed strong communication skills through regular interaction with players, coaches, assistant referees, fourth officials, and assessors during games.
- Managed conflict resolutions to encourage professional and positive relationships.
- Enforced discipline to encourage respect, fairness and equality for players.
- Signaled free kicks, corners and throw-ins to control flow of game and provide fair rules.
- Stayed current with rule changes, interpretations, and points of emphasis by attending annual referee clinics and workshops to maintain certification.
- Inspected sporting equipment for compliance with safety and event regulations.
- Trained and mentored new referees and other sports officials.
- Promoted good sportsmanship among players.
Embroidery Manager
Alko Distributors
01.2014 - 05.2024
- Performed counting and inspection of products during sewing process.
- Sewed or assembled fabric or hardware.
- Met or exceeded monthly productivity goals and contributed significantly to department goals.
- Coordinated with marketing team to develop promotional materials showcasing embroidered products effectively attracting new clientele.
- Collaborated with design and sales teams to create custom embroidery solutions for clients.
- Assisted in the hiring process, selecting top talent for the embroidery department to maintain a skilled workforce.
- Oversaw maintenance of embroidery machines, scheduling regular check-ups and repairs to avoid downtime and increase machine longevity.
- Maintained inventory control, reducing waste and optimizing resource usage in the department.
- Developed training programs for new employees to enhance their skills and improve overall productivity.
- Managed a team of embroidery professionals, ensuring timely completion of projects while maintaining high-quality standards.
- Managed personnel by implementing company policies, procedures, work rules, and disciplinary action.
Store Manager
Alko Distributors
10.2006 - 12.2013
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Completed point of sale opening and closing procedures.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Deli Associate
Ray’s Helova Deli
08.2005 - 08.2006
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Effectively managed time-sensitive tasks such as food preparation for large catering orders while balancing day-to-day responsibilities of serving customers.
- Collaborated with team members to efficiently complete daily tasks and consistently meet customer needs.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Demonstrated strong multitasking abilities while managing multiple orders simultaneously without sacrificing quality or accuracy.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Handled customer complaints professionally and efficiently, resolving issues to the satisfaction of both the customer and management.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Greeted customers at counter to fulfill requests and answer questions.
Loading Supervisor
O'Kane Poultry
06.2004 - 05.2005
- Coordinated with transportation providers, guaranteeing smooth transitions from warehouse to delivery trucks.
- Delegated tasks effectively among team members based on their strengths and abilities, resulting in increased productivity rates across the board.
- Developed strong relationships with external partners such as suppliers and carriers, allowing for seamless coordination between all parties involved in the shipping process.
- Conducted performance evaluations for team members, identifying areas for improvement and growth opportunities.
- Mentored new hires as they acclimated to company policies and procedures, fostering a supportive work environment that encouraged retention rates among staff members.
- Reduced loading errors by providing thorough training to staff members.
- Maintained accurate records of inventory, ensuring proper stock levels were maintained for efficient loading processes.
- Assessed potential risks within the warehouse environment and implemented preventative measures where necessary to protect both employees and company assets from harm or damage.
- Collaborated with other supervisors to improve overall warehouse operations and performance.
- Communicated regularly with upper management to provide updates on progress within the department and address any concerns or challenges encountered along the way.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Supervised team of helpers, laborers and material movers to efficiently complete tasks.
Apple Picker
G W Breach & Son
05.2003 - 02.2004
- Contributed to a positive team atmosphere by collaborating closely with fellow pickers, sharing knowledge and coordinating tasks.
- Enhanced overall orchard sustainability by practicing responsible resource management and adhering to environmentally friendly practices.
- Maximized harvest potential with efficient use of ladders, poles, and other necessary equipment.
- Increased overall efficiency in the orchard by organizing and prioritizing daily tasks for optimal harvest time.
- Maintained a clean and safe work environment by adhering to safety guidelines and promptly addressing hazards.
- Fostered open communication with supervisors regarding any issues affecting productivity or worker well-being, and actively participated in the resolution process.
- Enhanced apple quality by implementing proper picking techniques and handling procedures.
- Demonstrated adaptability to changing weather conditions and adjusted work methods accordingly for optimal results.
- Supported ongoing orchard maintenance efforts through pruning, thinning, and other essential tasks as needed.
- Ensured timely completion of work assignments by effectively managing time and resources.
- Assisted in maintaining accurate inventory records of harvested apples for effective planning and distribution purposes.
- Removed and discarded damaged fruits to improve harvest quality.
- Inspected trees and plants, identifying signs of disease and pests for prompt attention.
- Operated farming equipment to move goods safely from fields to collection points.
- Transported and loaded harvested items into delivery trucks.
- Harvested fruits and vegetables and prepared for sale or shipping.
- Provided feedback to management to improve operations.
Education
No Degree - Physical Therapy Assistance
Baltimore City Community College
Baltimore, MD09.2007
High School Diploma -
Angel Kanchev
Sofia, Bulgaria05.2001
Skills
- Patience and Tolerance
- Quick Thinking
- Physical Fitness
- Teamwork and Collaboration
- Respectfulness
- Safety Monitoring
- Judgment Calls
- Handling Complaints
- Time Management
- Body language
- Diplomatic communication
- Integrity and Fairness
- Self-Confidence
- Timekeeping
- Consistency
- Inventory Management
- Critical Thinking
- Decision-Making
- Good Judgement
- Decision-making skills
- Basic Mathematics
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Customer Service Management
- Training and mentoring
- Store Opening and Closing
- Team Leadership
- Friendly and Positive
- Cash Management
- Shift Scheduling
- Employee Training
- Inventory Control
- Goals and performance
- Team motivation
- Recruiting and Hiring
- Staff Supervision
- Staff Management
- Sales expertise
- Accurate Cash Handling
- Opening and closing procedures
- Staff training/development
- Schedule Management
Certification
- Google Project Manager Training - 3 months Coursera
Languages
Russian
Limited Working
Bulgarian
Native or Bilingual
English
Full Professional
Timeline
Soccer Referee
The United States Soccer Federation
01.2019 - Current
Embroidery Manager
Alko Distributors
01.2014 - 05.2024
Store Manager
Alko Distributors
10.2006 - 12.2013
Deli Associate
Ray’s Helova Deli
08.2005 - 08.2006
Loading Supervisor
O'Kane Poultry
06.2004 - 05.2005
Apple Picker
G W Breach & Son
05.2003 - 02.2004
No Degree - Physical Therapy Assistance
Baltimore City Community College
High School Diploma -
Angel Kanchev
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