Tsvetelina Vancheva
Atlanta,GA
Summary
I am a dedicated professional with a history of meeting company goals through consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. I believe I would add value to your company because I am an organized and dependable candidate who is successful at managing multiple priorities with a positive attitude and is willing to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Assistant Store Manager
Lush Nail Bar Atlantic
12.2019 - 05.2023
- Managed opening and closing procedures and recommended changes to enhance the efficiency of daily activities.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Trained new employees on proper protocols and customer service standards.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Sales Associate
Armani Exchange
06.2019 - 08.2019
- Helped customers locate products and checked the store system for merchandise at other sites.
- Managed returns, exchanges, and refunds in accordance with store policy.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to build rapport and loyalty.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Education
BBA - Finance
Georgia State University
Atlanta, GA05.2023
High School Diploma -
Wheeler High School
Marietta, GA05.2018
Skills
- Verbal and Written Communication
- Customer Service
- Teamwork
- Time management
- Strong work ethic
- Leadership
- Customer Relationship Management
Languages
Bulgarian
Native or Bilingual
English
Native or Bilingual
Portuguese
Elementary
Timeline
Assistant Store Manager
Lush Nail Bar Atlantic
12.2019 - 05.2023
Sales Associate
Armani Exchange
06.2019 - 08.2019
BBA - Finance
Georgia State University
High School Diploma -
Wheeler High School
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