Tswana Williams
Puyallup,WA
Summary
Dynamic hospitality professional with extensive experience delivering exceptional service in fast-paced dining environments. Recognized for a strong commitment to teamwork and a proven track record of enhancing customer satisfaction. Versatile and dependable, adept at adapting to evolving needs while ensuring seamless operations through effective communication and problem-solving skills. Passionate about creating memorable dining experiences that foster guest loyalty and drive business success.
Overview
15
15
years of professional experience
Work History
Student Assistant
Clover Park Technical College
09.2025 - Current
- Provided administrative support to faculty, enhancing communication and workflow efficiency.
- Assisted in event planning and coordination, contributing to successful program execution.
- Managed scheduling for meetings and appointments, optimizing time management for staff.
- Organized student records and documentation, ensuring accuracy and compliance with policies.
Non-Profit Director
Crawl Before You Walk
01.2020 - Current
- Developed and implemented strategic initiatives to enhance community engagement and support for organizational goals.
- Managed fundraising campaigns, increasing donor contributions and expanding the organization's financial base.
- Established partnerships with local businesses and stakeholders to promote collaboration on community projects.
- Led a team of staff and volunteers, fostering a culture of teamwork and commitment to the organization's mission.
Server/Head Bartender
Pacific Southern
11.2019 - 11.2022
- Delivered exceptional customer service, enhancing guest experiences and ensuring satisfaction.
- Managed multiple tables efficiently in high-pressure environments, maintaining attention to detail.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Trained new servers on menu items, service standards, and operational procedures.
Server
Azteca
03.2017 - 03.2020
- Resolved guest complaints promptly, maintaining a positive dining experience.
- Oversaw inventory management, tracking supplies to minimize waste and ensure availability.
- Implemented suggestions for process improvements that enhanced service efficiency and speed.
- Collaborated with management to develop promotional events that increased guest engagement and sales.
Server
Dave & Buster's
11.2017 - 01.2019
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Coordinated food and beverage orders with kitchen staff for timely delivery.
- Trained new servers on menu knowledge and service standards to enhance team performance.
- Managed cash register operations, processing transactions accurately and efficiently.
Lead Budtender
Lucid
01.2017 - 01.2019
- Supervised daily operations of dispensary, ensuring compliance with local regulations and company policies.
- Trained and mentored new budtenders on product knowledge and customer service best practices.
- Developed engaging educational sessions on cannabis strains, effects, and consumption methods for staff and customers.
- Improved inventory management processes, enhancing accuracy in stock levels and reducing discrepancies.
Waitress
Buffalo Wild Wings
07.2015 - 01.2019
- Consistently provided professional, friendly and engaging service.
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
- 320TH the Commons Mall
Beautician Assistant
Fade Away Barbers
05.2012 - 05.2017
- Assisted in providing high-quality customer service to enhance client satisfaction and retention.
- Supported beauticians during treatments, ensuring tools were sanitized and readily available.
- Maintained clean and organized workstations to promote a professional environment.
- Streamlined appointment scheduling processes, improving efficiency for daily operations.
Cocktail/Bar back
Lady Luck
02.2013 - 05.2015
- Mixed ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks
- Waited on multiple customers at the bar and throughout the bar area.
- Verified that guests at the bar were of legal age.
- 5+ years bar back experience.
- Set dining tables according to type of event and service standards.
Crew Member
Popeye’s Louisiana Chicken
01.2011 - 01.2013
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Operated the drive-through window and sales register quickly and efficiently.
- Prepared all food orders within a 2-3 minute time frame.
- Verified that prepared food met all standards for quality and quantity.
- Handled currency and credit transactions quickly and accurately.
Education
High School Diploma -
Jefferson High School
Portland, Or01.2009
Associate Degree in Nursing - RN
Clover Park Technical College
Lakewood, Washington, WA01-2027
Skills
- First Aid and CPR Certified
- Time management
- People-oriented
- Detail-oriented
- Dependable
- Guest engagement
- Hospitality service expertise
- Memory retention
- Quick problem solver
- Courteous, professional demeanor
- High energy
- Flexible schedule capability
- Cash handling expert
- Committed team player
- Thrives in fast-paced environment
- Leadership qualities
- Strong organization
- Strong work ethic
- Exceptional customer service
Timeline
Student Assistant
Clover Park Technical College
09.2025 - Current
Non-Profit Director
Crawl Before You Walk
01.2020 - Current
Server/Head Bartender
Pacific Southern
11.2019 - 11.2022
Server
Dave & Buster's
11.2017 - 01.2019
Server
Azteca
03.2017 - 03.2020
Lead Budtender
Lucid
01.2017 - 01.2019
Waitress
Buffalo Wild Wings
07.2015 - 01.2019
Cocktail/Bar back
Lady Luck
02.2013 - 05.2015
Beautician Assistant
Fade Away Barbers
05.2012 - 05.2017
Crew Member
Popeye’s Louisiana Chicken
01.2011 - 01.2013
High School Diploma -
Jefferson High School
Associate Degree in Nursing - RN
Clover Park Technical College