Troy Abes
Irvine,CA
Summary
Data-driven Business Analyst with 12+ years of experience in financial services, including mortgage lending, risk, compliance, and operations. Proven ability to analyze complex financial and operational data, develop KPI dashboards, and deliver actionable insights to senior leaders. Strong background partnering cross-functionally to improve operational efficiency, customer experience, and risk mitigation in regulated environments.
Overview
12
12
years of professional experience
Work History
Business Analyst II
American Honda Finance Company
Torrance, CA
10.2023 - Current
- Analyze operational and financial performance data to support strategic initiatives and process optimization across business operations.
- Develop and maintain KPI dashboards and performance reports to track efficiency, cycle times, and quality metrics.
- Partner with cross-functional stakeholders to identify bottlenecks, system gaps, and improvement opportunities.
- Lead requirements gathering, user acceptance testing (UAT), and post-implementation validation to ensure data accuracy and system reliability.
- Translate complex findings into clear recommendations and executive-ready reporting.
Product Operations Team Lead
Better Mortgage
Irvine, CA
01.2020 - 06.2023
- Streamlined the funding process, achieving significant reductions in cycle times and enhancing overall operational efficiency.
- Implemented advanced data visualization techniques, leading to improved KPIs and better decision-making across teams.
- Fostered partnerships with managers to identify bottlenecks, driving operational enhancements and contributing to a more agile workflow.
- Achieved top analyst ranking in company for funded units.
Risk Analyst
Premier America Credit Union
Chatsworth, CA
09.2013 - 08.2019
- Conducted assessments, identified fraud cases, enhanced compliance processes.
- Developed staff training, improved incident response, fostered proactive culture.
- Streamlined BSA/AML processes, minimized regulatory risks, enhanced audit readiness.
Education
Bachelor of Arts - Psychology
University of California, Riverside
Riverside, CA06.2013
Skills
- Business & Financial Analysis
- Mortgage & Lending Operations
- KPI & Dashboard Reporting
- SQL (analytics & reporting queries)
- Data Visualization
- Data Validation & Integrity
- User Acceptance Testing
- Process Optimization & Operational Efficiency
- Stakeholder & Executive Reporting
- Agile & Waterfall Methodologies
- Regulatory & Compliance Reporting
- Risk & Fraud Analysis
Timeline
Business Analyst II
American Honda Finance Company
10.2023 - Current
Product Operations Team Lead
Better Mortgage
01.2020 - 06.2023
Risk Analyst
Premier America Credit Union
09.2013 - 08.2019
Bachelor of Arts - Psychology
University of California, Riverside