Terri Thilburg
St. Cloud,FL
Summary
Organized and motivated professional with a strong passion for utilizing time management and organizational skills. Adept at thriving in diverse settings while contributing to company growth.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Material Management/Production Supervisor
Williams Scotsman, Inc.
Orlando, FL
05.2022 - Current
- Supervised and coordinated activities of workers engaged in manufacturing.
- Responsible for the overall direction, coordination, and evaluation of the department/shift, including interviewing and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints; and resolving problems.
- Analyzed work orders to estimate worker hours and create machining schedules that meet both internal and external needs.
- Computed amounts of stock and supplies required for operations, based on production schedules, and requisitioned materials from the storage area.
- Develop, recommend, and implement measures to improve production methods, equipment performance, and quality of the product.
- Comply with all safety policies, practices, and procedures, reporting all unsafe activities to Management and/or Human Resources.
Branch Operations Coordinator
Williams Scotsman, Inc.
Orlando, FL, Florida
01.2018 - 05.2022
- Assisted in the development of branch operations policies and procedures.
- Coordinated with management to ensure compliance with applicable laws and regulations.
- Developed strategies for improving operational efficiency and effectiveness.
- Monitored daily branch transactions, ensuring accuracy and completeness.
- Developed reports for senior management regarding operational performance metrics.
- Ensured that all documents are properly filed according to company policies and procedures.
- Provided support to branch staff on operational matters.
- Trained new branch personnel on operational processes and procedures.
- Performed regular audits of branch activities to identify areas of improvement.
- Conducted periodic reviews of existing systems to ensure accuracy and reliability.
Regional Sales Administrator
Williams Scotsman, Inc.
Orlando, FL
08.2014 - 01.2018
- Managed service requests in Customer Relationship Management (CRM), including triaging to resolve issues over the phone, creating service tasks, communicating with the customer when service has been scheduled, and post-completion to ensure the issue was resolved satisfactorily and billed if required.
- Provided general customer success support, including but not limited to: receiving and resolving incoming calls for the CSS team, proactively calling customers nearing lease end to discuss lease renewal options, coordinating onsite takeovers and relocations, processing change requests, following up on credit denials, answering invoice questions, processing payments, obtaining and processing expired PO's, and escalating to specialists as needed.
- Processed transactional orders to ensure accuracy, which includes obtaining and processing signed lease agreements/contracts and/or purchase orders from customers through relevant systems, promoting the use of the DocuSign electronic signature program.
- Collected relevant customer information, such as invoicing email addresses and ability to pay via ACH, to adhere to WS's preferred method of invoice and payments. Updating transmittal rules and filing required documentation in electronic folders.
- Handled customer complaints, provided appropriate solutions and alternatives within the time limits; followed up to ensure resolution. Kept records of customer interactions, processed customer accounts, and filed documents.
Corporate Purchasing Manager
High Five Management, LLC
Kissimmee, Florida
10.2009 - 08.2014
- Developed and executed purchasing strategies to reduce costs, improve quality, and ensure on-time delivery.
- Negotiated contracts with vendors to obtain the best prices for goods and services.
- Monitored inventory levels of purchased items to ensure availability when needed.
- Maintained relationships with key suppliers by attending meetings, responding promptly to inquiries, and resolving problems quickly.
- Evaluated supplier performance to identify areas for improvement or replacement.
- Resolved discrepancies between invoices and purchase orders through negotiation with suppliers.
- Coordinated logistics activities such as shipping schedules, tracking shipments.
- Managed vendor accounts including payment terms, credit limits, discounts offered.
- Utilized ERP systems for efficient management of purchasing processes.
Education
Associate of Arts - General Studies
Valencia Community College
Orlando, FL06-2003
High School Diploma -
Boca Ciega High School
Gulfport, FL06-1995
Bachelor of Science - Business Administration And Management
University of Central Florida
Orlando, FLSkills
- 6S Implementation
- Production Targets
- Production and Processing
- Schedule Development
- Priority Management
- Procurement Expertise
- Bidding Processes
- Supplier Negotiation
- Critical Thinking
- Multitasking
- Time Management
Accomplishments
- College Presidents & Deans List
- President of High School Debate Team
Affiliations
- Family & Friends
- Traveling
Certification
- OSHA 30 Certification
- Lean Six Sigma/6S Certification - in Process
Languages
English
Native/ Bilingual
ERP/Software
- Oracle
- Peoplesoft
- SAP
- Quickbooks
- MS Office
References
References available upon request.
Timeline
Material Management/Production Supervisor
Williams Scotsman, Inc.
05.2022 - Current
Branch Operations Coordinator
Williams Scotsman, Inc.
01.2018 - 05.2022
Regional Sales Administrator
Williams Scotsman, Inc.
08.2014 - 01.2018
Corporate Purchasing Manager
High Five Management, LLC
10.2009 - 08.2014
- OSHA 30 Certification
- Lean Six Sigma/6S Certification - in Process
Associate of Arts - General Studies
Valencia Community College
High School Diploma -
Boca Ciega High School
Bachelor of Science - Business Administration And Management
University of Central Florida
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