Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Eric Hernandez

Montclair,CA

Summary

Proven leader with extensive experience at Cinnabon, adept in operations management and staff development. Skillfully balances stock management with sales growth, enhancing productivity by implementing strategic policies. Excels in employee performance evaluations, fostering a team capable of exceeding customer satisfaction goals. Demonstrates a keen ability to delegate tasks effectively, ensuring operational excellence.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Assistant Manager

Cinnabon
06.2023 - Current
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Monitored cash intake and deposit records, increasing accuracy.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction rating by implemented strategies to improve customer experience.
  • Assisted in recruiting, hiring and training of team members.

Shift Lead

Cinnabon
08.2022 - 06.2023
  • Helped store management meet standards of service and quality in daily operations.
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Pizza Maker

Johns Incredible Pizza
11.2021 - 02.2022
  • Monitored and maintained clean working areas and cooking surfaces.
  • Used pizza cutter to slice pizzas according to size and customer specifications.
  • Prepared raw materials for cooking by cutting vegetables and preparing dough.
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
  • Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.

Crew Member

EZ Burger
05.2021 - 08.2021
  • Worked front counter, drive-thru and other areas.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Took orders, prepared meals, and collected payments.
  • Worked well with teammates and accepted coaching from management team.
  • Became familiar with products to answer questions and make suggestions.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.

Education

High School Diploma -

Montclair High School
Montclair, CA
05.2022

Skills

  • Product and service knowledge
  • Task Delegation
  • Sales Growth
  • Policy Enforcement
  • Stock management
  • Operations Management
  • Employee Performance Evaluations
  • Staff Development

Certification

Food Handlers

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Assistant Manager

Cinnabon
06.2023 - Current

Shift Lead

Cinnabon
08.2022 - 06.2023

Pizza Maker

Johns Incredible Pizza
11.2021 - 02.2022

Crew Member

EZ Burger
05.2021 - 08.2021

High School Diploma -

Montclair High School

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Eric Hernandez