Summary
Overview
Work History
Education
Skills
Software
Timeline
Intern
Tim Gonzalez

Tim Gonzalez

Brand/Creative Operations Professional
Peoria,AZ

Summary

Collaborative leader with dedication to partnering with creatives to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, process building, leading and motivating. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

11
11
years of professional experience
3
3
years of post-secondary education

Work History

Sr Brand Operations Manager

SurveyMonkey
12.2020 - Current
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Innovatively crafted workflows and processes that harmonized creative skills with SurveyMonkey's diverse product range.
  • Demonstrated operational excellence and governance by excelling in resource and project management, shaping processes and policies, and aligning systems and tools.
  • Provided hands-on guidance, development, and mentorship to a dynamic team of 35 comprising research scientists, designers, video developers, and content strategists.
  • Collaborated closely with Brand and Marketing leadership to evaluate and establish strategic objectives and operational designs.
  • Allied with cross-functional teams to deliver cohesive brand messaging across all platforms.
  • Systematically documented and centralized workflows, roles, best practices, guidelines, training materials, intake briefs, and retrospectives.
  • Championed process improvements within the organization, identifying areas for optimization and implementing changes accordingly.
  • Regularly held global roadshows with the organization to share best practices on working with Brand as well provide insights into updates to process.
  • Boosted employee morale through effective communication, fostering a positive work environment that increased productivity levels by 2 people weeks on average.
  • Increased brand awareness by supporting and implementing strategic marketing campaigns.
  • Developed successful partnerships with external vendors, negotiating favorable contracts that benefited the company's bottom line and saving 10-12 weeks of people time on average.

Creative Operations

Prometheus Real Estate
11.2018 - 09.2020
  • Achieved a remarkable 250% increase in team productivity within 6 months through the transition from tactical to strategic workflows.
  • Implemented monthly productivity reports to inform executive stakeholders of the team's value as brand champions, resulting in a significant reduction in reliance on external agencies and an annual departmental cost savings of $225,000.
  • Significantly boosted customer engagement across Prometheus' social channels, nearly reaching a 150% increase, by reducing the dependency on outside agencies for social content development.
  • Strategically devised and executed high-impact campaigns aligned with Prometheus' strategic vision and business objectives, concurrently strengthening brand equity.
  • Provided valuable cross-departmental mentorship to ensure the timely execution of brand programs and campaign development.
  • Spearheaded all photoshoots for web and print advertising, as well as other promotional media initiatives.

Account/Project Manager, Client Facing

Duarte
09.2017 - 11.2018
  • Recognized the need for resource management and worked to help hire Duarte's first Resource Manager.
  • Chosen to lead a combined team of account managers and project managers and developed operational practices that ensured the team met its yearly revenue goal of $9.2M.
  • Functioned at a client-development leadership level documenting pipeline forecast meetings, production meetings and plan resources for large scale client events and campaigns.
  • Mentored project managers on best practices in Workamajig leading to more insightful revenue data.
  • Managed creative resources to maintain bill-ability and aid in creatives' individual career growth goals.

Account/Project Manager, Client Facing

Beeline Group
05.2013 - 09.2017
  • Led a cross-functional team to evaluate, educate, and launch Workamajig to improve efficiencies in communication, workflow, documentation, and overall client program outcomes.
  • Mentored and guided a team of project managers to implement more efficient project workflows and eliminate redundant paperwork.
  • Determined customers' needs and desires by specifying the research needed to obtain market information.

Education

Master of Arts - Education

Stanford University
Stanford, CA
06.2010 - 06.2011

Bachelor of Arts - Social Science

San Jose State University
San Jose, CA
08.2008 - 05.2010

Skills

Problem-Solving

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Software

Mac OS

Windows OS

Google Docs/G-Suite

Microsoft Office

Asana

Jira

Wrike

Frontify

Timeline

Sr Brand Operations Manager

SurveyMonkey
12.2020 - Current

Creative Operations

Prometheus Real Estate
11.2018 - 09.2020

Account/Project Manager, Client Facing

Duarte
09.2017 - 11.2018

Account/Project Manager, Client Facing

Beeline Group
05.2013 - 09.2017

Master of Arts - Education

Stanford University
06.2010 - 06.2011

Bachelor of Arts - Social Science

San Jose State University
08.2008 - 05.2010

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Tim GonzalezBrand/Creative Operations Professional