Tu Dao
WAYNESBORO,VA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Accounting staff position. Ready to help team achieve company goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Receptionist
Tip Toe Nails LLC
01.2020 - Current
- Managed multiple tasks and met time-sensitive deadlines.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Nail Technician
Tip Toe Nails LLC
01.2020 - Current
- Established strong client relationships through exceptional customer service and communication skills.
- Provided clients with advice and education on best nail care practices.
- Offered personalized services according to needs and preferences.
- Enhanced client satisfaction by providing personalized nail care treatments and recommendations.
- Managed inventory levels efficiently, ensuring all necessary supplies were stocked for daily operations without excess waste or expense.
- Educated clients on proper use of salon products.
- Supported overall salon operations by assisting with administrative duties, such as answering phones, booking appointments, and handling transactions when necessary.
- Kept tidy and organized area to comply with cleanliness standards.
Loan Officer Assistant
Home Credit Bank
08.2018 - 04.2019
- Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations.
- Provided professional advice on loan applications by interviewing applicants, reviewing applications and verifying information gathered.
- Assisted in resolving customer complaints, following procedures to find mutually beneficial solutions.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Affirmed loan document accuracy to protect lenders from potential fraud.
- Increased loan application efficiency by streamlining documentation and verification processes.
- Contacted customers via mail, telephone and email to relay acceptance or rejection of applications.
- Set up files using loan officer checklist and submitted on-time for processing.
- Documented borrower's information in loan processing system and resolved any discrepancies.
- Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.
Cashier Team Lead
Miniso
07.2017 - 07.2018
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Educated employees on register use, merchandising, and customer service.
- Reconciled daily totals to maintain balanced and compliant ledgers.
Sales Associate
Lotte Cinema
06.2014 - 06.2015
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Built relationships with customers to encourage repeat business.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Education
Associate of Arts - Business Administration
Blue Ridge Community College
Weyers Cave, VA12.2022
Skills
- Loss Protection
- Cash Handling
- Decision-Making
- Document Verification
- File processing
- Customer Communication
- Problem-Solving
- Financial Information Monitoring
- Legal Documentation
Languages
Vietnamese
Native or Bilingual
Timeline
Receptionist
Tip Toe Nails LLC
01.2020 - Current
Nail Technician
Tip Toe Nails LLC
01.2020 - Current
Loan Officer Assistant
Home Credit Bank
08.2018 - 04.2019
Cashier Team Lead
Miniso
07.2017 - 07.2018
Sales Associate
Lotte Cinema
06.2014 - 06.2015
Associate of Arts - Business Administration
Blue Ridge Community College
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