Summary
Overview
Work History
Education
Skills
Timeline
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Tu Nguyen

Grand Prairie,Texas

Summary

Seasoned IT leader with a proven track record at Sagiss, adept at enhancing network security and system efficiency. Excelled in multicultural marketing and CRM management, significantly improving client engagement. Renowned for strategic vision and effective communication, consistently delivering innovative solutions and fostering strong inter-office relationships.

Overview

29
29
years of professional experience

Work History

Lead

Sagiss
01.2020 - Current
  • Use Service Now to monitor and track partner companies inventory and surplus
  • Fully support, configure, maintain and upgrade corporate customer’s networks and in house servers
  • Install and integrate new server hardware and applications
  • Keep an eye out for needed updates
  • Support and administer third-party applications
  • Ensure network security and connectivity
  • Monitor network performance (availability, utilization, throughput, goodput, and latency) and test for weaknesses
  • Set up user accounts, permissions and passwords
  • Resolve problems reported by end user
  • Define network policies and procedures
  • Specify system requirements and design solutions
  • Research and make recommendations on server system administration
  • Onsite and Offsite Assistance to 1500+ users
  • Monitored team status using Microsoft Team
  • Document and logs all ticket using ITSM tool in real-time, along with creating Knowledge Base Articles
  • Imaged and refresh desktops, laptops and mobile communication devices
  • Deploy and advertised software using ______
  • Support Executive Support on calls
  • Team Trunk installer, order circuit Id and install Team for customer internet phone
  • Mimecast Administrator for Outlook mail spamming
  • Administrator Office 365 portal Admin Active user profile
  • Lead on OFF boarding and ON boarding clients process
  • Logic Monitor Admin on Process utilization on Servers, Cisco switches, Netadmin
  • Intune Admin install and deploy
  • Admin MFA
  • Azure Admin (virtual server)
  • Admin VM Ware add , remove , disk spaces
  • Kaseya Admin- software for deployment, remote computers, patches push
  • Lead on PMC onsite customers support
  • AD Admin
  • Lead on company recycle program for all electronic Destruction of Hard drives, wipe

OIT Computer Lab Manager

University of Texas at Arlington Office of Information Technology
11.2018 - 12.2019
  • Manager of six computer labs (CAPPA, Fine Art, Business, University Center, Activity Center, Engineering building)
  • Lead in order supply’s for HP plotter’s and HP printer for professor’s
  • Lead in maintenance and repairs of all plotter’s printer and UTA HP’s color and black & white printers
  • In charge of hire Student works include payroll, time keep, meeting, and training
  • Deploys desktop assets/peripherals to end-users
  • Provides logistical/delivery support asset recovery/reclamation activities
  • Supports last-minute project requests and other special needs
  • Providing available equipment and logistics support
  • Manages local work queue and delegates as needed, to ensure end-user requests and break-fix work orders are handled promptly
  • Monitors ongoing workflow to ensure support is meeting expectations and timelines Identifies concerns, risks, and issues

Senior Network/System Engineer

Companion Data Services
Dallas, Texas
02.2007 - 10.2018
  • Company Overview: Dallas, Texas
  • Lead on installing and configure server’s
  • Lead on implementing patches need for server’s and client’s documentation of client networks, small Projects, assist Sr
  • Engineers on large projects
  • Lead on backup maintenance, installation, configuration, troubleshooting and customization of MS Office 365 and Office Suite applications per customer’s preferences
  • Understanding and configure and test workstation hardware, configure file, print and remote access services
  • Administration, including add and remove users and groups, configure file permissions check event logs, configure and restore backup
  • Dallas, Texas

Manager of Technology

TrailBlazer Health Enterprises, LLC
Dallas, Texas
09.1999 - 02.2007
  • Company Overview: Dallas, Texas
  • Transitioned from Blue Cross Blue Shield of Texas to Blue Cross Blue Shield of South Carolina
  • TrailBlazer is a subsidiary of BCBSSC
  • Manage the support of LAN/WAN in 7 locations with approximately 1500 user network
  • Troubleshoot and maintain all aspect of Cisco infrastructure
  • Handling facility projects involving voice, data specification, and requirement.
  • Effectively communicate and interact with Directors and upper executives
  • Dallas, Texas

Network/System Engineer

Blue Cross Blue Shield of Texas
Richardson, Texas
04.1998 - 09.1999
  • Company Overview: Richardson, Texas
  • Responsible for generating and presenting project proposals involving Windows NT Domain design and implementation, server consolidation, systems integration, capacity planning, LAN/WAN systems solutions, hardware and software infrastructure, network security and monitoring, product recommendation and evaluation
  • Analyzed and troubleshoot existing LAN/WAN
  • Provided expert level 3 support to Client Service Support personnel
  • Richardson, Texas

Senior Systems Manager

Technology Groups
Richardson, Texas
11.1995 - 10.1998
  • Company Overview: Richardson, Texas
  • Managed all client’s IT services
  • Assisted in purchasing, invoice payment, registry assignment, quality controls, tracking of equipment and software
  • Maintained equipment and software inventory database
  • Provided software upgrades, enhancements, training and support
  • Consulted and proposed network design solutions
  • Served as a backup LAN Administrator - duties included install, manage and monitor servers, cabling, support and troubleshooting LANs
  • Developed a firm inter-office relationship, managerial attitude, solid communication skills and strong ability to troubleshoot
  • Richardson, Texas

Education

Some College (No Degree) -

The University of Texas At Arlington
Arlington, TX

Skills

  • Multicultural marketing
  • Product marketing
  • Web analytics
  • CRM management
  • Marketing automation
  • Campaign management
  • Health Insurance Outreach

Timeline

Lead

Sagiss
01.2020 - Current

OIT Computer Lab Manager

University of Texas at Arlington Office of Information Technology
11.2018 - 12.2019

Senior Network/System Engineer

Companion Data Services
02.2007 - 10.2018

Manager of Technology

TrailBlazer Health Enterprises, LLC
09.1999 - 02.2007

Network/System Engineer

Blue Cross Blue Shield of Texas
04.1998 - 09.1999

Senior Systems Manager

Technology Groups
11.1995 - 10.1998

Some College (No Degree) -

The University of Texas At Arlington

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Tu Nguyen