Tu Reh
Austin,MN
Summary
Committed Personal Care Assistant skilled in supervising and assisting clients with meal preparation and daily activities to promote independence. Caring and compassionate with proven history of positive client feedback.
Skilled at helping customers and business accounts to meet financial needs by developing customized product and service solutions. Well-versed in solving routine and complex financial problems. Good communication, multitasking and conflict resolution skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Banking Consultant
Bremer Bank
01.2025 - Current
- Delivered exceptional customer service through active listening techniques, empathetic responses, and timely follow-ups on inquiries or concerns.
- Actively sought feedback from customers regarding their banking experiences, implementing improvements based on their valuable input.
- Spearheaded initiatives to improve overall branch performance, contributing innovative ideas during staff meetings and strategy sessions.
- Educated customers on available products and services, enabling informed decision-making and heightened satisfaction levels.
- Managed high volumes of transactions accurately under tight deadlines, ensuring client satisfaction while maintaining operational efficiency.
Personal Care Assistant
Rainbow Home Health Care
05.2023 - Current
- Assisted with daily living activities, running errands, and household chores.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Conferred with supervisor to discuss patient condition and medical care.
Insurance Agent
MUNDO SERVICE
04.2023 - 02.2024
- Maintained high standards of customer service by building relationships with clients.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
Retail Assistant
Walmart
10.2020 - 07.2021
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Education
High School -
Austin High School
01.2022
40-hour Community Interpreter Class - undefined
Associate of Applied Science -
Riverland Community College
05-2025
Skills
- Interpreting
- Customer service
- Sales
- Payroll
- Excel
- QuickBooks online
- Activities of daily living support
- Care plan implementation
- Compassionate patient care
- Housekeeping
- Financial literacy
- Goal-oriented mindset
- Team collaboration
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- PCA - Personal Care Aide
Languages
Karenni
Native or Bilingual
Timeline
Customer Banking Consultant
Bremer Bank
01.2025 - Current
Personal Care Assistant
Rainbow Home Health Care
05.2023 - Current
Insurance Agent
MUNDO SERVICE
04.2023 - 02.2024
Retail Assistant
Walmart
10.2020 - 07.2021
40-hour Community Interpreter Class - undefined
High School -
Austin High School
Associate of Applied Science -
Riverland Community College
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