Tu A'Belle Allen
NJ
Summary
Tech-savvy innovator with hands-on experience in emerging technologies and a passion for continuous improvement. Demonstrates ability to identify opportunities for technological enhancements and successfully implement effective solutions. Skilled at leveraging new tools and methods to solve problems and enhance productivity. Thrives in fast-paced environments, driving technological advancements to achieve optimal results.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Unit Supply Specialist (Military Experience)
United States Army National Guard
01.2023 - Current
- Supervise or perform duties involving requests, receipts, storage, accountability and preservation of individual, organizational, installation and expendable supplies and equipment
- Prepare and maintain organizational supply records and forms, receive and inspect inventories for future deliveries; maintain accounting system associated with supply management; secure and control supplies; use computer applications in wok assignments and practice general clerical procedures.
- Enhanced inventory accuracy by conducting regular audits and implementing efficient tracking systems.
- Acted as primary contact for supply chain management systems, tools, and data, and ran regular reports in support of supply chain business processes.
- Settled and applied commodity contracts and issued and dispatched commodity sales invoices to customers.
- Reduced risks by enforcing compliance with applicable regulations and directives.
- Maintained strict compliance with military regulations regarding procurement, storage, and disposal of sensitive items.
- Established effective communication channels within the unit to facilitate information flow regarding supply status updates or requests promptly addressed.
Front Desk Security
Regeneron (Allied Universal)
07.2024 - Current
- Issuing Temporary badge (ID card) and permanent badge to employees and contractors
- Monitoring entry and exit points, checking credentials, and issuing passes
- Operating surveillance systems and conducting regular patrols
- Greeting visitors and providing customer service
- Answering and responding to phone calls
- Maintaining a safe and secure environment, and protecting the property from theft, fire, and other threats
- Monitor incoming and outgoing property.
- Assisted in emergency situations by following established protocols, ensuring the safety of all individuals on the property.
- Prevented potential thefts or vandalism by identifying suspicious activity and taking appropriate action as per company guidelines.
- Ensured prompt response times for alarms or detected threats by closely monitoring surveillance feeds and coordinating with fellow security officers.
- Maintained a safe environment for employees and visitors by regularly patrolling the premises and addressing potential security concerns.
Customer Service Agent
EWR Airport
07.2023 - 08.2024
- Built relationships with customers, utilizing de-escalating techniques to resolve passenger issues calmly, professionally and in accordance to company guidelines
- Collaborated with team members to manage check-in counters and gate operations
- Identify solutions to boarding issues and complications, field enquiries from passenger and provide hotel accommodations due to flight delays and cancellation
- Coordinated with airport staff to manage baggage services, tickets, and boarding procedures while ensuring compliance with safety and regulation
- Provided friendly and efficient customer service to passengers at the airport
- Handled stressful situations with composure, offering solutions to passenger concerns.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
Cashier and Customer Service Rep
Big Jerk
09.2021 - 07.2023
- Greeting visitors and providing customer service
- Answering customer inquiry
- Providing customers receipts for their purchases
- Providing excellent customer service to prevent long lines
- Reconcile cash and credit card receipts at the end of the day
- Accept payments from customers using cash, credit card, or check
- They ensure customer pay for their items and make change if necessary.
Education
Unit Supply Diploma -
United States Army Quartermaster School
Fort Gregg-Adams, Virginia04.2024
BBA - Accounting And Business Management
University of Technology
11.2021
High School Diploma -
Spalding High School
07.2017
Skills
- Technical – Microsoft office, QuickBooks, GCSS Army, C, Database etc
- Proficient Computer Skills
- Attentive to Detail
- Business Oriented
- Excellent Customer Service Skills
- Conflict Resolution
- Inventory Control
- Excellent Time Management and Organizational skills
- Telephone skills
- Professionalism
- Multi-tasking
- Adaptive and Fast Learner
- Work under pressure
- CCTV Monitoring
- Physical Fitness
- Detail Oriented
- Strong observation
- Regulatory Compliance
Certification
- United States Army Quartermaster School, Fort Gregg-Adams, Virginia, Unit Armorer Certification
- City and Guilds, Stage 3 Certificate in English
- City and Guilds, Stage 3 Certificate in Mathematics
Timeline
Front Desk Security
Regeneron (Allied Universal)
07.2024 - Current
Customer Service Agent
EWR Airport
07.2023 - 08.2024
Unit Supply Specialist (Military Experience)
United States Army National Guard
01.2023 - Current
Cashier and Customer Service Rep
Big Jerk
09.2021 - 07.2023
Unit Supply Diploma -
United States Army Quartermaster School
BBA - Accounting And Business Management
University of Technology
High School Diploma -
Spalding High School
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