TUAN TRAN
Castro Valley,CA
Summary
Proactive technical problem solver with extensive experience collaboration with large, cross functional teams to resolve complex issues and successfully improve systems. Manage multiple concurrent projects and prioritize tasks to meet deadlines. Identify, track, and resolve issues for large, global organizations and escalate complex issues. Communicate effectively with both technical and non-technical stakeholders. Drive strategic plans to better manage resources, reduce costs, and improve efficiency and productivity. Maintain detailed, accurate documentation. Possess extensive knowledge of current IT industry practices and technologies. Strategic thinker known for professionalism, a strong work ethic, and a passion for bringing diverse individuals together to improve performance and solve complex issues.
Overview
15
15
years of professional experience
Work History
Site Reliability Engineer
Box, Inc
Redwood City, CA
07.2020 - Current
- As part of the Infrastructure-as-a-Service (IAAS) team, I was responsible for base OS images and configurations. My main responsible includes making sure our custom base image was up-to-date and configured to mean the CIS recommended benchmark for development and production use.
- Responsible for building and maintaining Box OpenStack platform to make sure it is healthy for development and production environments.
- Setup and maintain RedHat Satellite and Capsule servers for rhel subscription registration and repository content.
- Work with SOC auditors to make sure we are our base images and puppet configuration for base OS configurations are in compliances.
- Set up monitoring in tools like Splunk, WaveFront, and SensuGo to monitor the health of Openstack hypervisors.
Linux Administrator
StubHub, Inc
San Francisco, CA
05.2013 - 07.2020
- As a Puppet administrator, I would write Puppet code to create modules to automate deployment, configuration, and management for over 10,000+ CentOS/RHEL servers.
- As part of the DevOps team, I manage and support
developers with their development OS environment issues and configuration. - Manage and control monthly OS system for development and production patching.
- Work with the NOC to create and improve monitoring of the production environment thru Splunk, AppDynanic, NewRelic and Zenoss
NOC Engineer II
StubHub, Inc
San Francisco, CA
05.2008 - 05.2013
- Responsible for monitoring production environment through various monitoring tool like Nagios, Splunk, Alersite, AppDynamics,Orion, KeyNote, and Foglight
- Monitor email queue and open tickets for various site/business/user issues using internal ticketing system (JIRA)
- Troubleshoot and/or escalate issues as needed to the Operations teams or Engineering per documented procedures
- Troubleshoot basic server issues like disk space, memory, load issue or restart services (httpd, jboss, etc)
- Work with account management team to manage Active Directory account and help create and terminate user accounts.
NOC Technician
OpSource, Inc
Santa Clara, CA
05.2007 - 05.2008
- Monitor and maintain Opsource customers sites 24 hours a day, 7 days a week thru monitoring tools like Nagios.
- Job included reporting system environment problems to the customers,
- Help customer troubleshooting system issues
- Review and create documentation for customer runbook
- Managing troubleshooting tickets, escalating issues and working with SREs to resolve issues and alerts for customers.
- Help customers deploy new code to their systems
Education
Bachelor’s - Management Information System
San Jose State University
06.2008
Skills
- Operating Systems: UNIX, LINUX (Red Hat 6/7/8, CentOS 6/7, Ubuntu 1804/2004)
- Configuration, Continuous and Build Tools: Puppet, Jenkins, Cobbler, Git, Docker, Kubernetes
- Tracking and Monitor Tools: Jira, Slack, Nagios, Zenoss, AppDynamics, NewRelic, Splunk, Sensu
- Cloud Platform: Openstack, GCP
Timeline
Site Reliability Engineer
Box, Inc
07.2020 - Current
Linux Administrator
StubHub, Inc
05.2013 - 07.2020
NOC Engineer II
StubHub, Inc
05.2008 - 05.2013
NOC Technician
OpSource, Inc
05.2007 - 05.2008
Bachelor’s - Management Information System
San Jose State University
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