Summary
Overview
Work History
Education
Skills
Timeline
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Tuan Tran

San Jose,California

Summary

Determined and dedicated young professional with over 5 years of customer service experience. Good at troubleshooting problems with critical thinking strategies and building successful solutions. Excellent verbal and written communicator with strong background in cultivating positive relationships with customers and guests. Great with maintaining organized, clean and safe working environment with diligent attention to important details.

Overview

10
10
years of professional experience

Work History

Forex/Stock Investor/Trader

Self Employed Web
San Jose, California
01.2021 - Current
  • Increased trading profits by implementing effective risk management strategies and optimizing trade execution.
  • Developed profitable trading strategies by conducting thorough market analysis and identifying trends.
  • Enhanced portfolio performance through diligent research, stock selection, and timely adjustments to market conditions.
  • Applying strong and efficient analytical strategies to execute high probability trades resulting in profitable positions.

Server

Cheesecake Factory Inc
Santa Clara, CA
09.2018 - 04.2020
  • Coordinating with all staffs to ensure quality working environment and address any possible arising complications.
  • Listened to guest needs and responded promptly for personalized service.
  • Communicated professionally with customers, colleagues, and supervisors.
  • Demonstrated hospitality and customer service while greeting tables to heighten overall guests dining experience.
  • Increased bill totals by suggesting drinks, desserts and other add-on purchases by at least 25% of total bill cost.

Head Server / Shift Leader

Sushi Time
Seaside, CA
01.2015 - 07.2018
  • Oversee entire staff ensuring there is no issue and service is running smoothly.
  • Delivered excellent service to guest and customer to enhance visit experience.
  • Coordinated with management and team to deliver highest quality of customer service.
  • Paid attention to attentive care that would result in positive feedback and increase in sales and tips.
  • Delivered high end training to new employees on serving etiquette and serving professionalism.

Intern

Unite Here, Second Harvest
San Jose, CA
06.2022 - 01.2023
  • Developed programs to meet current and expected manager demands.
  • Attended meetings or seminars to obtain information for use in training programs or to inform management of training program status.
  • Facilitated and directed volunteers to their assigned destinations and roles.
  • Analyzed problems and worked with teams to develop solutions

Volunteer

Second Harvest
Santa Clara
06.2022 - 01.2023
  • Participated in set-up, opening and closing procedures.
  • Created processes, plans and systems to aid individuals suffering from homelessness by providing nutritional food resources.
  • Distributed canned and packaged food to the community of Santa Clara County every friday morning.
  • Delivered dry food, poultry, fruits and vegetables to th elderly community in milpitas mobile homes once every Tuesday of the month.

Education

Bachelor of Science - Public Health

San Jose State University
San Jose, CA
12.2022

Associate of Science - Public Health

Monterey Peninsula College
Monterey, CA
12.2019

High School Diploma -

Seaside High School
Seaside
06.2014

Skills

  • Time Management
  • Ability to prioritize
  • Leadership
  • Materials preparation
  • Scheduling
  • Computer proficiency
  • Problem-solving abilities
  • Attention to detail
  • Customer Service

Timeline

Intern

Unite Here, Second Harvest
06.2022 - 01.2023

Volunteer

Second Harvest
06.2022 - 01.2023

Forex/Stock Investor/Trader

Self Employed Web
01.2021 - Current

Server

Cheesecake Factory Inc
09.2018 - 04.2020

Head Server / Shift Leader

Sushi Time
01.2015 - 07.2018

Bachelor of Science - Public Health

San Jose State University

Associate of Science - Public Health

Monterey Peninsula College

High School Diploma -

Seaside High School

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Tuan Tran