Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Tuan Tran

Sugar Land,TX

Overview

41
41
years of professional experience

Work History

Customer Service Representative

Xerox Corporation
03.1984 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Education

Bachelor of Science - Electronic Technology

University of The State of NewYork
Rochester
05-1988

Skills

    Customer Skill

Languages

Vietnamese
Native or Bilingual

Timeline

Customer Service Representative

Xerox Corporation
03.1984 - Current

Bachelor of Science - Electronic Technology

University of The State of NewYork
Tuan Tran