Tuan Tran
Sugar Land,TX
Overview
41
41
years of professional experience
Work History
Customer Service Representative
Xerox Corporation
Houston, TX
03.1984 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
Bachelor of Science - Electronic Technology
University of The State of NewYork
Rochester05-1988
Skills
Customer Skill
Languages
Vietnamese
Native or Bilingual
Timeline
Customer Service Representative
Xerox Corporation
03.1984 - Current
Bachelor of Science - Electronic Technology
University of The State of NewYork