Tuan Vu
Houston,TX
Summary
Working hard to provide customer satisfaction in order to build a loyal customer base for the company I work for. Always willing to learn and advance into a better position. Providing great customer service and build a long term working schedule with the company I am with.
Overview
14
14
years of professional experience
Work History
Server Shift Leader
Trulucks Restaurant Group
04.2008 - 02.2022
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
Education
High School Diploma -
University of New Orleans
New Orleans, LA05.1998
Skills
- Staff Schedule Administration
- Dining Room Management
- Table Bussing
- Billing and Payment Processing
- Personnel Training
- Menu Knowledge
- Developing Rapport with Guests
- Guest Satisfaction
- Food Presentation
- Food and Beverage Pairings
- Customer Loyalty
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Never quit trying and keep moving forward
Timeline
Server Shift Leader
Trulucks Restaurant Group
04.2008 - 02.2022
High School Diploma -
University of New Orleans