Tuan Vu
Houston,TX
Summary
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lead Technical Support Analyst
CHI St. Luke's Health
Houston, TX
03.2024 - Current
- Conducting regular training sessions for employees to improve their understanding of technology usage and best practices.
- Enhancing customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Assisting with the evaluation of new technologies, making recommendations based on thorough research and testing.
- Resolving escalated cases quickly through advanced troubleshooting techniques, resulting in satisfied customers and positive feedback for the company.
- Mentoring junior team members to help them develop their technical skills, leading to a stronger overall support team.
- Contributing valuable input during IT strategy planning sessions based on extensive industry experience and technical expertise.
- Providing exceptional remote support for off-site employees experiencing technical difficulties, ensuring minimal interruption in their workdays.
- Assisting with the evaluation of new technologies, making recommendations based on thorough research and testing.
- Maintaining up-to-date knowledge of industry trends, emerging technologies, and best practices to provide a high level of service to customers and colleagues alike.
- Implementing new software solutions that increased efficiency and effectiveness of the IT department''s operations.
- Reducing downtime and improved productivity with proactive system monitoring, maintenance, and upgrades.
Computer Technician
CSAT Solutions
Houston, TX
02.2021 - 03.2024
- Diagnosing and repairing arrays of laptops and computers
- Executing tasks efficiently in a fast-paced environment to meet daily production goals
- Assessing symptoms attentively to effectively determine issues for each individual device to keep a continuous flow of production.
- Performed troubleshooting to correct computer hardware and software malfunctions.
Lead Inventory Specialist
BlueStar Refreshment Services
02.2019 - 04.2020
- Recording and reporting inventory daily to assure precise measurements to support orders and increase accuracy in sales forecasting
- Initiating and structuring procedures to increase precision of inventory management
- Organizing and conducting strategies, practices, as well as leading and managing a small team to promote growth of warehouse/inventory operations.
Education
Associates in Science - Mechanical Engineering/Computer Technology
Houston Community College / Mission College
Texas / California, Unknown01.2018
GED -
Santa Clara High
California, Unknown06.2013
Skills
- Hardware knowledge
- Incident Management
- Customer Service
- Remote Support
- Desktop support
- Ticket management
- Software Installation
- Product Troubleshooting
- Technical issues analysis
- Network configuration
- Issue Troubleshooting
- Technical Troubleshooting
- Network diagnostics
- Windows 10
- Service support
Awards
- Honor Student 2012 Received 3.0 or higher in Santa Clara High School
- Honor Student 2015 Received 3.0 or higher in a semester at Houston Community College
- Dean's List 2015 Received 4.0 in a semester at Houston Community College
Certification
- Comptia A+
- Comptia Security+
Languages
Vietnamese
Native or Bilingual
Timeline
Lead Technical Support Analyst
CHI St. Luke's Health
03.2024 - Current
Computer Technician
CSAT Solutions
02.2021 - 03.2024
Lead Inventory Specialist
BlueStar Refreshment Services
02.2019 - 04.2020
Associates in Science - Mechanical Engineering/Computer Technology
Houston Community College / Mission College
GED -
Santa Clara High