Summary
Overview
Work History
Education
Skills
Timeline
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Tuanieha Simms

Hanford,CA

Summary

I am a dynamic and results-driven entrepreneur with a proven track record of successfully conceptualizing, launching and scaling my business. I possess a strong foundation in customer service, having played a hands-on role in addressing and resolving customer inquiries over the past seven years. Proven ability to foster positive customer experiences through attentive communication, effective problem-solving, and a commitment to exceeding expectations. I have a keen understanding of customer needs and preferences, honed through direct engagement with a diverse clientele. I am eager to apply entrepreneurial insights, coupled with a customer-centric approach, to contribute to your delegation correspondent role. I'm ready to leverage a history of successful customer interactions to enhance satisfaction and elevate the service standards at Woman Evolve.


While I may not fulfill all the requirements and don't hold a bachelor's degree, I firmly believe that God uniquely prepared me for this role. My commitment to service excellence and my profound belief in being a vessel for His glory drive my enthusiasm to contribute positively to your team. I am eager to bring a distinctive blend of skills, faith, and dedication to enhance the customer service experience in alignment with the mission of Woman Evolve.

Overview

7
7
years of professional experience

Work History

Owner

Sonshine Bath
02.2017 - Current
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Expanded product offerings by researching market trends and identifying potential growth opportunities.
  • Mentored staff members on best practices in customer service and sales techniques.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Education

Associate of Science - Criminal Justice

Clinton Community College
Plattsburgh, NY
01.2013

Skills

  • Administrative Oversight
  • Business Management
  • Relationship Building
  • Verbal and Written Communication
  • Financial Management
  • Staff Hiring
  • Client Service
  • Business Marketing
  • Team Oversight
  • Customer Relations

Timeline

Owner

Sonshine Bath
02.2017 - Current

Associate of Science - Criminal Justice

Clinton Community College
Tuanieha Simms