Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tuan (Tom) Hoang

Chicago,IL

Summary

Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

36
36
years of professional experience

Work History

Host

Bar Roma
02.2023 - Current
  • Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Work with host staff to make for an exceptional dining experience.
  • Answered phone calls to take orders, give information and document reservations.
  • Completed daily side work and opening and closing duties without fail.

“The Lobby” Assistant Restaurant Manager.

The Peninsula Chicago
09.2001 - 11.2005
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Trained new employees on proper protocols and customer service standards.
  • Managed team of up to 10 restaurant staff, maintaining exceptional customer service and quality standards.

Restaurant Manager

Lettuce Entertain You
04.1997 - 09.2001
  • Motivated staff to perform at peak efficiency and quality.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Assigned tasks to employees and oversaw opening and closing of restaurant.

Catering Assistant

Gourmet Events
08.1994 - 02.1998
  • Stocked and rotated food items according to expiration dates.
  • Operated food slicers, grinders and chopper in accordance with safety guidelines.
  • Loaded dishes, glasses and tableware into dishwashing machines.
  • Developed menus for special occasions and catered events to match theme and requirements of clients.
  • Arranged furniture and added decorations to assist in setting up for catering events.
  • Followed food safety practices and sanitation guidelines.
  • Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.

EVS Supervisor

Trump Taj Mahal
02.1989 - 08.1994
  • Communicated repair needs to maintenance staff.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Implemented daily, weekly and monthly cleaning routines for staff to follow.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.

Education

Bachelor of Arts - Psychology

York College of Pennsylvania
York, PA

Bachelor of Arts - Baking And Pastry Arts

Kendall College
Chicago, IL
1998

Skills

  • Customer Service
  • Assist Customers
  • Event Planning
  • POS Software
  • Guest Relations
  • Greeting and Escorting Guests
  • Phone Inquiries
  • Dining Reservations

Timeline

Host

Bar Roma
02.2023 - Current

“The Lobby” Assistant Restaurant Manager.

The Peninsula Chicago
09.2001 - 11.2005

Restaurant Manager

Lettuce Entertain You
04.1997 - 09.2001

Catering Assistant

Gourmet Events
08.1994 - 02.1998

EVS Supervisor

Trump Taj Mahal
02.1989 - 08.1994

Bachelor of Arts - Psychology

York College of Pennsylvania

Bachelor of Arts - Baking And Pastry Arts

Kendall College

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