Tuarabia Strother
Franklinton,NC
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
10
10
years of professional experience
Work History
Customer Service Specialist
Suburban Propane
07.2018 - Current
- Handle high volume of incoming calls
- Maintain in-depth knowledge of company products and service, customer account and billing processes, new customer information, and various policies and procedures related to product delivery and service
- Determine customer needs, offer appropriate products and services, set up new accounts, and maintain related information
- Develop trusting relationships through all client contacts
- Resolve customer complaints in a friendly and tactful manner
- Receive and process customer payments.
Office Assistant/Customer Service Specialist
JP Termite Inc.
04.2014 - 06.2017
- Scheduled, organized, and routed work for optimum efficiency
- Managed incoming phone calls
- Generated, managed, and followed up on inbound sales leads
- Received and processed client payments
- Delivered first class customer service while interacting with coworkers, clients and vendors.
Education
Smart Horizons
Pompano Beach, FLSkills
- Exceptional Customer Service Experience
- Problem Solving
- Organize, Plan, and Prioritize Work
- Microsoft Office
- Internet
- Email Usage
- Social Media Contact
- Data Entry
- Typing Speed: 63 WPM
Accomplishments
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Customer Relations - Earned Best Call for customer satisfaction, company-wide.
- During staffing transition, trained new staff members.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
References
available upon request
Timeline
Customer Service Specialist
Suburban Propane
07.2018 - Current
Office Assistant/Customer Service Specialist
JP Termite Inc.
04.2014 - 06.2017
Smart Horizons
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