Detail-oriented Customer Support Specialist skilled in issue resolution and customer relationship management. Committed to enhancing customer experiences through effective communication and product knowledge.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Customer Support Specialist
Trader Joe's
Boston, Massachusetts
05.2025 - Current
Assisted customers with product inquiries and store navigation.
Educated customers about promotions and new products available in-store.
Resolved customer issues through effective communication and problem-solving.
Managed multi-line telephone system and greeted claimants during office visits.
Resolved customer problems and complaints.
Maintained visitor log for entering and leaving facility for security purposes.
Corresponded with clients through email, telephone, or postal mail.
Provided clerical support to company employees by copying, faxing, and filing documents.
Office Assistant/Customer Service Representative
Whole Foods Market Inc
Boston, Massachusetts
01.2024 - 03.2025
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Reviewed files, records and other documents to obtain information to respond to requests.
Purchased and maintained office supplies.
Monitored and tracked budgets and expenses.
Input data into spreadsheets and databases.
Assisted with onboarding of new employees.
Utilized office management software to record and track customer information.
Front Office Assistant
Image Landscaping
Kennesaw, Georgia
01.2021 - 02.2024
Completed and mailed contracts, invoices and checks.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Managed filing system, entered data and completed other clerical tasks.
Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Established administrative work procedures to track staff's daily tasks.
Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Assisted coworkers and staff members with special tasks on daily basis.