Summary
Overview
Work History
Education
Skills
Timeline
Generic

Eric Illouz

Office Assistant
Boston,MA

Summary

Detail-oriented Customer Support Specialist skilled in issue resolution and customer relationship management. Committed to enhancing customer experiences through effective communication and product knowledge.

Overview

5
5
years of professional experience
3
3
years of post-secondary education

Work History

Customer Support Specialist

Trader Joe's
Boston, Massachusetts
05.2025 - Current
  • Assisted customers with product inquiries and store navigation.
  • Educated customers about promotions and new products available in-store.
  • Resolved customer issues through effective communication and problem-solving.
  • Managed multi-line telephone system and greeted claimants during office visits.
  • Resolved customer problems and complaints.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Corresponded with clients through email, telephone, or postal mail.
  • Provided clerical support to company employees by copying, faxing, and filing documents.

Office Assistant/Customer Service Representative

Whole Foods Market Inc
Boston, Massachusetts
01.2024 - 03.2025
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Purchased and maintained office supplies.
  • Monitored and tracked budgets and expenses.
  • Input data into spreadsheets and databases.
  • Assisted with onboarding of new employees.
  • Utilized office management software to record and track customer information.

Front Office Assistant

Image Landscaping
Kennesaw, Georgia
01.2021 - 02.2024
  • Completed and mailed contracts, invoices and checks.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Established administrative work procedures to track staff's daily tasks.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Assisted coworkers and staff members with special tasks on daily basis.

Education

High School Diploma -

Harrison
Acworth, GA
08.2019 - 05.2022

Skills

  • Customer relationship management
  • Product knowledge
  • Issue resolution
  • Data entry accuracy
  • Office administration
  • Customer engagement
  • Customer support
  • Data entry

Timeline

Customer Support Specialist

Trader Joe's
05.2025 - Current

Office Assistant/Customer Service Representative

Whole Foods Market Inc
01.2024 - 03.2025

Front Office Assistant

Image Landscaping
01.2021 - 02.2024

High School Diploma -

Harrison
08.2019 - 05.2022
Eric IllouzOffice Assistant