Tucker Borcherding
Chicago,IL
Summary
Excelling in customer service and cash handling. Recognized for enhancing customer satisfaction through effective communication and training new hires. Adept at time management and inventory management, consistently achieving sales goals while fostering a welcoming environment.
Personable and adaptable professional equipped with solid foundation in effective communication and organization. Knowledge of customer service principles and proficiency in managing administrative tasks and data entry. Capable of delivering excellent support to ensure smooth operations and contribute to team success.
Overview
3
3
years of professional experience
Work History
Associate
Ups Store
09.2024 - 08.2025
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Increased customer satisfaction with thorough product demonstrations and personalized advice.
- Facilitated training sessions for new employees, ensuring smooth onboarding process.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Skilled at working independently and collaboratively in a team environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Associate
Jimmy John's
11.2022 - 09.2024
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Trained new employees on company policies and procedures, contributing to overall team performance and growth.
- Built rapport with regular customers by remembering their names and preferred orders, fostering a welcoming environment.
Sales Associate
PetSmart
05.2022 - 11.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Education
Khan Academy
Festus, MOSkills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Leadership qualities
- Customer interaction
- Cash handling
- Courteous and professional
- New hire training
- MS office
- Inventory management
- POS system operation
- Shipment processing
Timeline
Associate
Ups Store
09.2024 - 08.2025
Associate
Jimmy John's
11.2022 - 09.2024
Sales Associate
PetSmart
05.2022 - 11.2022
Khan Academy
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