Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Affiliations
Timeline
Generic

Tucker Edmondson

Maynardville,TN

Summary

Knowledgeable and dedicated customer service professional with experience in the customer service industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients and coworkers. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic, and results-oriented with exemplary passion for developing relationships, cultivating partnerships, and growing businesses.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Team Leader

Elders Ace Hardware
Knoxville, TN
04.2016 - 08.2020
  • Overseeing all other Employees to ensure increased productivity
  • Individually helping employees and customers
  • Overseeing projects assigned by the store manager
  • Moving and unloading cargo via forklift
  • Fronting and cleaning products
  • Opening and closing the store daily
  • Handling money daily via running and refilling register tills
  • Conflict resolution from resolving customer complaints
  • Having a general and working knowledge of all products sold in the store
  • Ability to research unknown topics in a timely manner

Part-Time Construction Laborer

Kris Edmondson Electric
Maynardville, TN
05.2015 - 10.2023
  • Properly running and securing all wire to be used
  • Adhering to safety regulations and state codes
  • Installing all plugs, covers, and lighting fixtures
  • Operation of power tools
  • Lifting of up to 60lbs of tools and equipment
  • Performed electrical troubleshooting
  • Frequent relocation to different jobsites

Financial Counselor

21st Century Mortgage
10.2023 - Current
  • Delivered exceptional customer service on collection calls and have received several five-star reviews.
  • Maintained firm and calm professional demeanor during collection calls.
  • Developed and maintained strong relationships with clients to maximize satisfaction.
  • Excels in team building.
  • Achieved performance goals on consistent basis.
  • Maintained high volume of outbound and inbound calls
  • Documentation skills resulting from notating all collection calls and customer interactions.
  • Negotiated payment plans and set expectations with customers.
  • Managed calling 80-100 customer accounts per day
  • Prepared and submitted collection and legal documents.

Education

Bachelor of Science - Criminal Justice

Lincoln Memorial University
Harrogate, TN
05.2021

High School Diploma -

Union County High School
Maynardville, TN
05.2017

Skills

  • Sales expertise
  • Inbound and Outbound Calling
  • Complaint resolution
  • Good listening skills
  • Money handling abilities
  • Professional telephone demeanor
  • Staff education and training
  • Detail Oriented
  • Creative problem solving
  • Fast Learner

Accomplishments

  • Received general outstanding achievement award in 2020
  • Received Dean's List recognition six out of eight semesters
  • Received certificate of appreciation for exemplary service from Elder's Ace Hardware during 2020 pandemic

Certification

  • American Heart Saver CPR Certification 2021-2022

Affiliations

Debbie Sharp, 1021 Fox Hunter Road, Maynardville, TN 37807, 865-660-6404

Millie Hargrove, 1890 Hickory Valley Rd, Maynardville TN, 37807 865-992-8925

Joe Rutter, 6950 Maynardville Pike, Knoxville, TN 37918 865-925-4575

Timeline

Financial Counselor

21st Century Mortgage
10.2023 - Current

Team Leader

Elders Ace Hardware
04.2016 - 08.2020

Part-Time Construction Laborer

Kris Edmondson Electric
05.2015 - 10.2023

Bachelor of Science - Criminal Justice

Lincoln Memorial University

High School Diploma -

Union County High School

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Tucker Edmondson