Logistics Account Executive Trainee
Total Quality Logistics Inc.
Birmingham, AL
05.2024 - 08.2024
- Worked in close collaboration with team members to ensure customers and drivers received high-quality service.
- Monitored shipment progress, tracked orders and updated customers on order status.
- Resolved customer complaints in a timely manner while maintaining strong customer relations.
- Analyzed inventory levels, delivery times, transport costs and other factors to maximize efficiency of supply chain operations.
- Ensured compliance with all applicable laws and regulations pertaining to national trade practices.
- Reached out to customers to set up appointments, check on satisfaction and suggest additional offerings.
- Established positive working relationships with carriers and freight forwarders in order to facilitate smooth deliveries.
- Identified areas for process improvement in order to increase productivity and optimize performance.
- Implemented strategies to reduce operational costs while ensuring quality standards were met or exceeded.
- Conducted regular market research activities to identify new business opportunities within the logistics industry.