Logistics Account Executive Trainee Total Quality Logistics Inc.
Birmingham, AL
05.2024 - 08.2024
Worked in close collaboration with team members to ensure customers and drivers received high-quality service.
Monitored shipment progress, tracked orders and updated customers on order status.
Resolved customer complaints in a timely manner while maintaining strong customer relations.
Analyzed inventory levels, delivery times, transport costs and other factors to maximize efficiency of supply chain operations.
Ensured compliance with all applicable laws and regulations pertaining to national trade practices.
Reached out to customers to set up appointments, check on satisfaction and suggest additional offerings.
Established positive working relationships with carriers and freight forwarders in order to facilitate smooth deliveries.
Identified areas for process improvement in order to increase productivity and optimize performance.
Implemented strategies to reduce operational costs while ensuring quality standards were met or exceeded.
Conducted regular market research activities to identify new business opportunities within the logistics industry.
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