TUCKER JOHNSON
Pensacola,FL
Summary
Experienced management professional with a proven track record of leading diverse teams in dynamic environments. Skilled in developing and implementing service strategies tailored to meet customer needs, resolving complaints, and improving customer satisfaction. Demonstrated ability to identify and address service issues, streamline processes, and exceed organizational goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Delivery Driver
FedEx
06.2024 - Current
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
Equipment Operator/Manager
Legendary Marine
06.2022 - Current
- Loaded, unloaded, transported, positioned, and operated various pieces of heavy equipment according to instructions from supervisors.
- Followed job specifications and safety regulations to ensure the safe operation of equipment.
- Performed daily pre-operational checks to ensure the proper functioning of machinery.
- Communicated effectively with other team members to coordinate activities related to projects.
- Mentored and trained new employees on company policies and procedures.
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
- Monitored team productivity and performance to support goals.
- Assigned, prioritized, and delegated tasks and responsibility to departmental employees.
Legal Assistant
Aylstock, Witkin, Kreis & Overholtz
03.2022 - 01.2023
- Answered phones and provided customer service to clients regarding their inquiries or concerns.
- Maintained confidential client files and other sensitive information with discretion and professionalism.
- Provided administrative support to attorneys in a fast-paced legal environment, including filing and organizing documents, drafting correspondence, scheduling appointments, and managing calendars.
- Updated case management system with notes, data and reports.
- Developed and maintained positive relationships with clients and legal staff.
- Proofread legal documents for accuracy prior to filing or distribution.
Equipment Operator
Holiday Harbor Marina
02.2020 - 05.2021
- Same as Legendary Marine
Equipment Operator/Manager
Harbor View Marine
02.2018 - 02.2020
- Same as Legendary Marine
Assistant Manager
Domino's Pizza
12.2016 - 02.2018
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Managed daily operations of the store, including scheduling staff, assigning tasks, and overseeing inventory control processes.
- Coached and mentored new employees on company policies and procedures.
- Communicated with clients to address questions, concerns, and needs and provide quality customer service.
- Established clear communication channels between staff members to ensure smooth workflow throughout the store.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Education
Associate in Arts (A.A.) - General Studies
Pensacola State College
05.2022
High School Diploma - undefined
Pensacola Christian Academy
06.2014
Skills
- Equipment Inspections
- Regulatory Compliance
- Operations Management
- Performance Management
- Staff Training and Development
- Schedule Preparation
Certification
OSHA Forklift Certification, Harbor View Marine, 2018
Timeline
Delivery Driver
FedEx
06.2024 - Current
Equipment Operator/Manager
Legendary Marine
06.2022 - Current
Legal Assistant
Aylstock, Witkin, Kreis & Overholtz
03.2022 - 01.2023
Equipment Operator
Holiday Harbor Marina
02.2020 - 05.2021
Equipment Operator/Manager
Harbor View Marine
02.2018 - 02.2020
Assistant Manager
Domino's Pizza
12.2016 - 02.2018
High School Diploma - undefined
Pensacola Christian Academy
Associate in Arts (A.A.) - General Studies
Pensacola State College