Tucker Normand
Wausau
Summary
Dynamic professional with a proven track record in customer service and problem resolution, honed at Foot Locker and in caregiving roles. Skilled in customer relationship management and data entry, adept at enhancing customer satisfaction and streamlining documentation processes. Demonstrates exceptional teamwork and the ability to maintain composure under pressure, significantly improving operational efficiency.
Overview
8
8
years of professional experience
Work History
Amazon Delivery Driver
Kono Logistics LLC
10.2024 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Maintained clean and safe vehicle, contributing to positive image of company.
- Achieved record of zero accidents through adherence to traffic laws and safety protocols.
- Strengthened company reputation through polite and friendly interactions with customers during deliveries.
Caregiver, Special Needs
Consumer Direct Care
01.2021 - Current
- Prepared meals and snacks and fed clients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced the quality of life for special needs individuals by providing personalized care and attention.
- Assisted clients in achieving their daily goals by offering physical support and emotional encouragement.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Ensured timely administration of medications and treatments as prescribed by medical professionals.
- Improved clients'' communication skills through tailored speech therapy exercises and activities.
- Offered support to assist with supervising special needs individuals in home.
- Provided compassionate care for special needs clients, ensuring their comfort and dignity at all times.
- Increased client''s independence with consistent skill-building exercises and positive reinforcement.
Customer Care Representative
Foot Locker
09.2023 - 11.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Navigated multiple computer systems and applications to find information.
- Maintained and managed customer files and databases.
- Logged call information and solutions provided into internal database.
- Participated in training sessions for new hires, sharing insights on best practices in customer service excellence.
- Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Actively participated in weekly team meetings, discussing challenges faced as well as solutions implemented towards improving overall departmental performance.
- Delivered comprehensive product support, assisting customers with troubleshooting and usage guidance.
- Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
Warehouse Picker
Eastbay
10.2019 - 08.2021
- Used scanners to quickly locate and track items in warehouse.
- Collaborated with team members to achieve daily pick and pack goals.
- Met productivity goals consistently by prioritizing tasks effectively and staying focused during peak hours.
- Enhanced warehouse efficiency by maintaining a clean and organized work area, adhering to safety regulations.
- Operated pallet jacks to safely transport goods from warehouse to shipping area.
- Maintained clean and safe work environment.
Warehouse Associate
St. Vincent De Paul Thrift Store and Donation Center
10.2016 - 02.2019
- Performed inventory control, such as counting, and stocking merchandise.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Assisted with reorganizing storage areas to accommodate changes in demand patterns or product offerings.
- Maintained clean, orderly work environment free of hazards.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
- Contributed to a cleaner workspace with daily upkeep and scheduled deep cleaning sessions.
Education
Business
UW-Stevens Point At Wausau
Wausau, WIMarketing
Northcentral Technical College
Wausau, WIWausau East High School
Wausau, WI06.2021
Skills
- Customer Service
- Inbound Customer Service
- Data Entry
- Call center experience
- Problem Resolution
- Customer Relations
- Appointment Scheduling
- Customer Relationship Management
- Documentation And Reporting
- Billing coordination
- Computer Skills
- Calm Under Pressure
- Teamwork and Collaboration
- Understanding Customer Needs
- Customer Relationship Management (CRM)
- Order and Refund Processing
- Work Prioritization
- Relationship Building
- Customer Data Confidentiality
- Relationship building
- Time management
- Problem-solving
- Multitasking and organization
- Compassion and empathy
- Active listening
- Adaptability and flexibility
- Fast learner
- Critical thinking
- Strong troubleshooting skills
- Attention to detail
Additional Information
•22 Years Old
•Located in Wausau, Wisconsin
Languages
English
Native or Bilingual
Timeline
Amazon Delivery Driver
Kono Logistics LLC
10.2024 - Current
Customer Care Representative
Foot Locker
09.2023 - 11.2024
Caregiver, Special Needs
Consumer Direct Care
01.2021 - Current
Warehouse Picker
Eastbay
10.2019 - 08.2021
Warehouse Associate
St. Vincent De Paul Thrift Store and Donation Center
10.2016 - 02.2019
Business
UW-Stevens Point At Wausau
Marketing
Northcentral Technical College
Wausau East High School
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