Tucker Sorrell
Orange,VA
Summary
As an IT professional and business owner with five+ years of professional experience, I love to apply my knowledge in areas that help others grow and and build a better platform or service for tomorrow. I have had a love for technology and data since a young age and enjoy spending my time taking apart consoles or computers and modding/upgrading them to be a better version of itself.
Likewise, professionally I seek to improve what is in front of me which I recently put to the test with the start of my own business and working at my family business due to unforeseen help needed there. I took a purely analog business and turned it into somewhere capable of digitally supporting thousands of patients, accurate and useable data for marketing and analytics, and service integrity.
My time spent at Liberty is where I honed in these data and communication skills as I worked as a data analyst II closely with the IT director where I created various reports mainly within Tableau and supported processes viewed by the CIO. SQL is a system I love for business improvement to view and represent trends and KPIs for success allowing for a better day tomorrow.
Overview
7
7
years of professional experience
Work History
Owner
ShepTech LLC
09.2025 - Current
- IT business startup providing excellent computer/technological care and contract-based services to the Fredericksburg and surrounding areas.
- Planning, implementing, upgrading, and supporting of business/residential networks for uninterrupted service using primarily Ubiquiti Unifi platform for secure, remote monitoring, and vast scalability.
- Computer hardware & software troubleshooting/repair using precise tools and applications for customer cost-savings and satisfaction.
HIS/Owner's Assistant
Elevate Hearing Aid Center
09.2025 - Current
- Family-owned business providing the utmost hearing care to the area of Fredericksburg for over 30 years.
- Coordinating all client relationships and improved the scheduling process through the use of iFrame for website appointment requests saving time for patient and professional.
- Analyzing business processes and engagement for improvement of service through Google Analytics for key insight on retention, new patients, and marketing.
- Data entry and aggregation of vital patient records and equipment to build an accurate database facilitating services for warranties, insurances, repairs, and location-based marketing.
Business Data Analyst II
Liberty University
03.2024 - 09.2025
- Create and maintain visually conducive dashboards/reports using Tableau, Argos, and SSRS for presenting analytical findings using the PL/SQL platform.
- Met with department supervisors to analyze needs, improvement areas, and success to support effective business use of resources.
- Built a University-wide report tracking "wins" promoting growth, transparency, and motivation to share large cost/time savings which were shared with the CIO.
- Supported the auto-ticket creation JAMs-job allowing departments to save time by automating repetitive opening of daily, weekly, or monthly tasks and reduced probability of time-sensitive mistakes.
- Creation and maintenance of workflows and applications within ServiceNow ITIL platform for customized front-end services/requests for departmental use.
- 1 years 6 months
IT Specialist I
Liberty University
01.2022 - 03.2024
- Receive, document, and resolve end-user technology related help requests using the ServiceNow platform.
- Resolve problems with the use of various diagnostic tools and help request tracking tools, remote troubleshooting, and/or software installation.
- Coordinate with other IT departments to ensure that reported issues are being resolved and customer satisfaction is maintained.
- 2 years 2 months
IT Helpdesk Assistant
Liberty University
01.2021 - 12.2021
- Handling student and faculty/staff technology for the documentation and proper allocation of resources.
- 1 year
Computer Technician
Dukes Creek Marina
05.2021 - 09.2021
- General computer maintenance for small business to ensure data integrity and improved ease of access for owner and employees.
- 5 months
Fitness Coach
American Family Fitness
06.2019 - 11.2020
- Plans routines, chooses music, and selects different movements for each set of muscles depending on participants capabilities and limitations.
- Instructs participants individually and in class settings in maintaining exertion levels to maximize benefits from exercise routines.
- 1 year 6 months
Education
Bachelor of Science - Information Technology
Liberty University
Lynchburg, VA05.2024
Associate of Science - Information Technology
Germanna Community College
Fredericksburg, VA01.2021
Skills
- Tableau, Argos, SSRS Report Building
- Communication of Services/Information
- SQL / JAMS
- Automation and Time/Cost Savings
- ServiceNow / ITIL Workflow Platforms
- Microsoft Office Specialist
- Networking and Monitoring IT Systems
- Computer Hardware and Software Diagnostics
Timeline
Owner
ShepTech LLC
09.2025 - Current
HIS/Owner's Assistant
Elevate Hearing Aid Center
09.2025 - Current
Business Data Analyst II
Liberty University
03.2024 - 09.2025
IT Specialist I
Liberty University
01.2022 - 03.2024
Computer Technician
Dukes Creek Marina
05.2021 - 09.2021
IT Helpdesk Assistant
Liberty University
01.2021 - 12.2021
Fitness Coach
American Family Fitness
06.2019 - 11.2020
Bachelor of Science - Information Technology
Liberty University
Associate of Science - Information Technology
Germanna Community College