Marcus Tucker
Montgomery,AL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
5
5
Years of IT Related Experience
14
14
Years of professional experience
Work History
Data Technician 3
Acara Solutions Subcontracted To Lockheed Martin
01.2023 - Current
- Install and configure network devices such as PC's, printers, scanners, etc
- Repair and replace data connectors on network cables, data drops, and basic technical hardware
- 3+ years component level knowledge, operating systems, and applications knowledge including troubleshooting techniques
- Perform data termination and activation of data drops in telecommunication closets or network closets
- Assist in component replacement of cisco servers
- Aid in installation and component replacement of various switches
- Familiar with fiber connection
- Setup, configure, and image PC's as well as create local accounts and acquire static IPs on networks
- Assist IT department with break fix incidents and task associated with Lockheed Martin production, testing devices, and procedures
- Manage cyber related inventory by performing remediation and sustainment of assets to allow risk assessment to prevent security breaches facility wide
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks
- Maintained office PCs, networks and mobile devices
- Monitored systems in operation and quickly troubleshot errors
- Set up PCs, projectors and microphones for use in video conferencing rooms
- Managed system-wide operating system and software deployments as well as related software upgrade problems
- Established, repaired and optimized networks by installing wiring, cabling and devices
- Explained technical information in clear terms to non-technical individuals to promote better understanding
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly
- Updated and maintained customer information, documents and records
- Used computer software to store and retrieve data.
- Enhanced data accuracy by meticulously reviewing and validating data sets.
- Ensured timely completion of projects with strong time management and prioritization skills.
- Contributed to development of data-driven strategies, conducting thorough research and analysis.
- Managed large-scale data migrations, ensuring minimal downtime and smooth transitions between systems.
- Provided training and support to end-users, fostering a deeper understanding of various data tools and applications.
- Troubleshot complex issues within databases, providing prompt resolutions that minimized downtime impacting business operations.
- Developed strong working relationships with clients, collaborating closely to gather requirements and provide customized services meeting their specific needs.
- Conducted regular audits on database systems ensuring adherence to established security protocols protecting sensitive information against unauthorized access.
- Championed the culture of continuous improvement, actively identifying areas for potential enhancements and driving initiatives aimed at elevating overall performance within the culture of continuous improvement, actively identifying areas for potential enhancements and driving initiatives aimed at elevating overall performance within the IT team.
- Updated and maintained customer information, documents and records.
- Preserved customer confidence and protected operations by keeping information confidential.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
- Streamlined data processes for increased efficiency by implementing new software tools.
Electronic Repair Technician Level 2
XIRepair
03.2022 - 01.2023
- Analyze and interpret test data and adjust, calibrate and align circuitry
- Assemble and disassemble devices electronic systems according to knowledge of electrical principles, using hand tools and measuring instruments
- Use diagnostic and testing processes to identify, define and solve technical electronic issues
- Completed over 7500 minutes to become Certified by Apple to conduct, maintain, test and repair genuine Apple electronic components, parts, equipment and systems
- Assist customers with resolving issues associated with devices such as data migration from old devices to new ones and new software setup
- Assisted with day-to-day operations, working efficiently and productively with all team members
- Tracked diagnostic results and collaborated with managers to resolve issues
- Evaluated systems to identify and locate system malfunctions using visual, manual and computer-assisted diagnostic approaches.
Education
Bachelor of Science - Applied Computer Science
Troy University
Troy, AL03.2021
Skills
- Data Analysis
- Customer Service
- Data Governance
- System Installation
- Troubleshooting
- Data Security
Timeline
Data Technician 3
Acara Solutions Subcontracted To Lockheed Martin
01.2023 - Current
Electronic Repair Technician Level 2
XIRepair
03.2022 - 01.2023
- A+ 40 Hrs CompTia Training Completed.
- Security+ 40 Hrs CompTia Training Completed.
- Net+ 40 Hrs CompTia Training Completed.
- CySA+ 40 Hrs CompTia Training Completed.
- CASP+ 40 Hrs CompTia Training Completed.
Bachelor of Science - Applied Computer Science
Troy University
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