Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Timeline
Generic
Tuenesha Scarrow

Tuenesha Scarrow

Hewitt

Summary

Dynamic professional with extensive experience at HHSC, excelling in data analysis and conflict resolution. Proven track record in facilitating workshops and enhancing team collaboration, resulting in improved operational efficiency. Adept at stakeholder engagement and developing innovative curriculum materials, fostering an inclusive environment for participant growth and success.

Overview

12
12
years of professional experience
1
1
Certification

Work History

ISP Facilitator

HHSC
Mexia
06.2023 - Current
  • Created a safe environment for participants to express their opinions without fear of judgement or criticism.
  • Maintained records of attendance, participation, and other relevant information.
  • Analyzed data from surveys and assessments to identify trends or patterns among participants.
  • Provided feedback on team performance, identifying areas for improvement.
  • Organized materials and resources required for each session in advance.
  • Conducted research into best practices related to the facilitation process.
  • Adapted instruction methods based on participant feedback and engagement levels.
  • Assessed participant learning needs in order to tailor sessions accordingly.
  • Coordinated with stakeholders to ensure all expectations were met during the facilitation process.
  • Facilitated workshops designed to help teams develop strategies for achieving organizational goals.
  • Resolved conflicts between participants using effective communication skills.
  • Assisted in developing new curriculum materials that are aligned with current industry standards.
  • Managed multiple projects simultaneously while maintaining quality standards.
  • Facilitated group discussions and activities to ensure successful outcomes.
  • Monitored progress throughout the course ensuring objectives were being achieved.
  • Encouraged collaborative problem solving through active listening techniques.
  • Evaluated facilitator performance against predetermined criteria set out by management.
  • Provided timely follow-up after each session with participants, stakeholders, and other parties involved.
  • Developed and implemented training programs to increase participant knowledge and understanding of relevant topics.
  • Managed logistics including scheduling, room bookings, catering orders.
  • Supported learners by providing additional guidance where necessary.
  • Eliminated learning gaps and effectively instructed students utilizing wide variety of innovative teaching aids and motivational and implementation strategies.
  • Boosted employee morale and effectively troubleshot issues to eliminate work flow down time.
  • Facilitated communication and collaboration among disputants using mediation methods.
  • Conducted studies of appeals procedures to confirm adherence to legal requirements while facilitating disposition of cases.
  • Readied settlement paperwork for signature.
  • Determined extent of liability by reviewing evidence, laws and administrative or judicial precedents.
  • Delivered conclusions on mediation cases.
  • Arranged appointments between parties for mediation.
  • Specialized in negotiation and resolution of environmental conflicts involving natural resource allocation and regional development planning.

SSLC Director

HHSC Mexia State Supported Living center
Mexia
04.2020 - 06.2023
  • Recruited, trained, supervised, evaluated and mentored staff members.
  • Assessed employee performance against established benchmarks or targets.
  • Served as a public spokesperson at industry events or conferences.
  • Facilitated collaboration between teams by encouraging open communication channels.
  • Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
  • Conducted regular meetings with department heads to review progress on strategic initiatives.
  • Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
  • Ensured compliance with all relevant regulations, policies and procedures.
  • Prepared presentations for board meetings summarizing key developments within the company.
  • Analyzed customer feedback data to identify trends in product performance or customer service issues.
  • Identified opportunities for process optimization through data analysis.
  • Led cross-functional teams in the development of innovative solutions to complex problems.
  • Reviewed internal reports and identified areas of risk or potential cost savings.
  • Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
  • Developed policies and procedures to ensure compliance with corporate standards.
  • Developed and implemented strategic plans to ensure organizational goals were met.
  • Coordinated resources across departments to maximize productivity levels.
  • Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
  • Established relationships with vendors and suppliers to secure favorable terms for materials or services.
  • Identified opportunities for improvement in operational performance metrics.
  • Implemented systems for tracking progress on key initiatives or projects.
  • Collaborated with senior leadership to set long-term objectives for the company.
  • Monitored market conditions and competitor activities to inform business decisions.
  • Managed budgeting and financial planning processes for the organization.
  • Analyzed data to inform decision-making and strategic direction.
  • Facilitated professional development programs to build a high-performing team.
  • Coordinated with regulatory bodies to ensure compliance with laws and standards.
  • Led cross-functional teams to drive project completion within budget and deadlines.
  • Led change management efforts to adapt to market shifts and organizational needs.
  • Established performance metrics and evaluated staff to promote continuous improvement.
  • Partnered with staff to create professional development plans to support personal and business growth.
  • Managed annual budgeting process, including forecasting and financial planning.
  • Implemented new technologies to streamline processes and enhance productivity.
  • Managed crisis situations to minimize impact on operations and reputation.
  • Monitored industry trends to identify opportunities for expansion and innovation.
  • Promoted a culture of innovation and encouraged staff to contribute ideas.
  • Oversaw strategic planning and implementation to ensure organizational goals were met.
  • Cultivated relationships with stakeholders to secure support and funding for key initiatives.
  • Coordinated activities with other departments to expedite work and improve collaboration.
  • Formed and sustained strategic relationships with clients.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Delegated work to staff, setting priorities and goals.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Prepared staff work schedules and assigned team members to specific duties.

Qualified Intellectual Disability Professional

Health and Human Services Commission
Mexia
03.2013 - 03.2020
  • Created positive relationships with employers for employment opportunities for clients.
  • Monitored client progress and documented changes in behavior or functioning.
  • Provided direct support to individuals with intellectual disabilities in daily activities and tasks.
  • Acted as a liaison between the client's family members, guardians, caregivers and outside agencies.
  • Participated in case reviews, clinical meetings, training sessions, staff meetings.
  • Facilitated psycho-educational groups related to topics such as anger management, stress reduction, grief and loss.
  • Engaged in community outreach activities aimed at raising awareness about mental health issues.
  • Conducted crisis intervention when needed and referred clients to appropriate resources or services as required.
  • Developed individualized service plans with clients to address their identified goals.
  • Provided crisis intervention services for clients experiencing acute distress.
  • Advised families regarding guardianship arrangements when appropriate.
  • Provided crisis intervention services to individuals in need.
  • Coordinated with external agencies regarding collaborative programming initiatives aimed at addressing mental illness.
  • Provided case management services including linking clients to necessary social services or community supports.
  • Conducted outreach activities within the community to promote awareness about mental health issues.

Education

Bachelor of Science - Human Development And Family Studies

Texas Tech University
Lubbock, TX
12-2012

Associate of Applied Science - Mental Health

McLennan Community College
Waco, TX
05-2010

Skills

  • Data analysis
  • Workshop facilitation
  • Curriculum development
  • Conflict resolution
  • Project management
  • Stakeholder engagement
  • Team collaboration
  • Effective communication
  • Active listening
  • Feedback evaluation
  • Logistics management
  • Professional development
  • Participant assessment
  • Problem solving
  • Research skills
  • Staff management
  • Meeting management
  • Operations management
  • Community outreach
  • Negotiation
  • Inclusivity
  • Facilitation techniques
  • Feedback delivery
  • Advocacy
  • Task delegation
  • Assertiveness
  • Self motivation
  • Brainstorming
  • Emotional intelligence
  • Situational awareness
  • Deductive reasoning
  • Written communication
  • Professionalism
  • Interpersonal communication
  • Dispute management
  • Mediation techniques
  • Reading comprehension
  • Problem-solving abilities
  • Information collection
  • Document preparation
  • Interpersonal Diplomacy
  • Reliability
  • Teamwork
  • Goal setting
  • Group Dynamics Comprehension
  • Communication proficiency
  • Organizational skills
  • Interpretation of Law
  • Crisis intervention
  • Conflict resolution skills

Affiliations

  • Teaching Cooking Class with IID residents.
  • Teaching Singing Classes with IID residents.
  • Teaching accounting/money management benefits with IID residents.
  • Community Performance techniques with IID residents.

Accomplishments

  • HHSC Mentorship Program
  • Aspiring Leadership Program
  • Executive Leadership Program

Certification

  • HHSC Mentorship Program-June 2023
  • Aspiring Leadership Program-August 2023

Timeline

ISP Facilitator

HHSC
06.2023 - Current

SSLC Director

HHSC Mexia State Supported Living center
04.2020 - 06.2023

Qualified Intellectual Disability Professional

Health and Human Services Commission
03.2013 - 03.2020

Bachelor of Science - Human Development And Family Studies

Texas Tech University

Associate of Applied Science - Mental Health

McLennan Community College

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Tuenesha Scarrow