Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Tuesday Griffin

Tuesday Griffin

Customer Service
San Antonio,TX

Summary

Dedicated and Dependable Customer Service Specialist providing skills to prioritize and multi-task in fast-paced environment. Works as part of team to reach personal and business goals. Known for good listening skills and for successfully handling escalated customer support issues.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Dillards
Midland, TX
05.2023 - 06.2023
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Learned and adapted quickly to new technology and software applications.
  • Applied effective time management techniques to meet tight deadlines.

Cashier

Firehouse Subs
Midland, TX
04.2023 - 05.2023
  • Delivered high level of customer service during high-volume and fast-paced rushes
  • Cleaned, sanitized, and organized store to maintain clean and comfortable environment
  • Took initiative to find extra tasks when scheduled duties were completed
  • Worked flexible schedule and extra hours to meet business needs

Checker

HEB Store
Austin, TX
06.2022 - 01.2023
  • Helped customers find specific products, answered questions, and offered product advice
  • Greeted customers, bagged items, and assisted with loading when needed
  • Processed both cash and card purchases and returns

Clerk

7-11 Convenience Store
Austin, TX
10.2019 - 03.2020
  • Used organizational skills to count and order inventory
  • Accepted cash and credit card payments, issued lotto tickets, and provided change
  • Cleaned and sanitized to maintain a healthy environment
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance

Tier 2 Customer Service Representative

IEnergizer
Austin, TX
07.2015 - 10.2019
  • Trained Tier 0, 1, and new Tier 2 agents on various tools and video games
  • Actively listened to customers, handled customer concerns quickly, and escalated major issues to supervisors
  • Maintained customer service with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Responded to requests for products, services, and company information

Front Desk Representative

Home Depot
Austin, TX
12.2014 - 07.2015
  • Coordinated with other associates to ensure orders were staged for timely pick-up or delivery
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Provided excellent customer care by responding to requests, assisting with product selection, and handling ordering functions
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management

Tier 1 Representative

IEnergizer
Austin, TX
11.2013 - 09.2014
  • Assisted with in-game bugs and glitches, connection and launch issues, and basic game mechanics
  • Answered constant flow of customer calls with minimal wait times
  • Processed help tickets with care and consideration to increase customer satisfaction
  • Maintained up-to-date product knowledge and service changes

Education

Bachelor of Arts - English

University of Texas Permian Basin
Odessa, TX
12.2009

Skills

  • Multitasking and Prioritization
  • Customer Relations
  • Verbal and Written Communication

Affiliations

  • Tutor, Study Buddy program (2000-2004)
  • Content Creator (2020-present)
  • Freelance Personal Assistant (2023-present)

Timeline

Customer Service Representative

Dillards
05.2023 - 06.2023

Cashier

Firehouse Subs
04.2023 - 05.2023

Checker

HEB Store
06.2022 - 01.2023

Clerk

7-11 Convenience Store
10.2019 - 03.2020

Tier 2 Customer Service Representative

IEnergizer
07.2015 - 10.2019

Front Desk Representative

Home Depot
12.2014 - 07.2015

Tier 1 Representative

IEnergizer
11.2013 - 09.2014

Bachelor of Arts - English

University of Texas Permian Basin

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