Summary
Overview
Work History
Education
Skills
Timeline
Generic

TUESDAY PRUIETT

WYANET,IL

Summary

Innovative Front End Team Lead known for high productivity and efficient task completion. Leadership, communication, and problem-solving, using these soft skills to foster team collaboration and deliver projects on schedule. Skilled Front End Team Lead with background in managing and mentoring team members, focusing on delivering high-quality front end applications. Strengths include bookeeping, balancing monthly bank statements, deposits done daily, cash handling and counting daily, register audits daily, safe counting done every shift change. Experience in hiring and training for front end services. 15 years customer service experience, taking care of customer complaints, compliments and concerns.

Overview

15
15
years of professional experience

Work History

Paint Department Supervisor

Lowes Home Improvement
GALESBURG, IL
09.2021 - 02.2022
  • Ensured safety regulations were followed by all staff members in the paint department at all times.
  • Supervised the daily operations of the paint department, ensuring compliance with company policies and procedures.
  • Monitored inventory levels to ensure adequate supplies were available at all times.
  • Resolved customer complaints in a timely manner while maintaining positive relationships with customers.
  • Resolved customer complaints and issues, maintaining high customer satisfaction ratings.
  • Dealt with customer complaints and rectified product and service issues.
  • Utilized POS systems and inventory management software to streamline operations and improve accuracy.

FRONT END TEAM LEAD

WALMART
GALESBURG, IL
10.2006 - 09.2021
  • Collaborated with other departments to ensure successful delivery of projects.
  • Ensured compliance with coding standards, best practices and guidelines.
  • Developed and managed front-end development processes for web applications.
  • Actively participated in sprint planning meetings to prioritize tasks for front-end developers.
  • Maintained up-to-date knowledge of emerging technologies and industry trends related to front end development.
  • Provided technical leadership, mentorship and guidance to team members.
  • Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
  • Monitored cash drawers in checkouts to verify adequate cash supply.
  • Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Delegated work tasks to employees based on shift requirements, individual strengths, and unique training.
  • Managed opening and closing procedures by reconciling sales records and cash transactions with software data.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Mentored employees in management of complicated sales, complex issues and difficult customers.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Welcomed large volume of guests and improved overall customer service.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Cultivated professional relationships with guests, improving customer retention through coordinated service.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Answered store and merchandise questions and led customers to wanted items.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Computed purchases and received and processed cash or credit payment.
  • Greeted customers to determine wants or needs.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Cleaned shelves, counters and tables to maintain organized store.

Education

High School Diploma -

North Greene High School
WHITEHALL, IL
06-1994

Skills

  • Cash counting
  • Customer Service
  • Cash Handling
  • Opening and closing procedures
  • Time Management
  • Training and mentoring
  • Conflict Management
  • Cash Handling Accuracy
  • Cash Register Operation

Timeline

Paint Department Supervisor

Lowes Home Improvement
09.2021 - 02.2022

FRONT END TEAM LEAD

WALMART
10.2006 - 09.2021

High School Diploma -

North Greene High School

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