Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tuesday Pulino

Fairfax,VA

Summary

Performance-oriented Sales Leader offering exceptional record of achievement over a 23-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Business Sales Manager

Comcast
05.2023 - Current
  • Territory development to include development of local business partnerships and organizational affiliations and local enhancement of Comcast positioning and brand.
  • Maintaining quality sales records and preparation of sales and activity reports as required.
  • Responsible for Customer Satisfaction and supporting a positive impression of the Comcast Experience.
  • New acquisition sales of Comcast Commercial Internet, Video and Voice services to small and mid-size businesses.
  • Generation of new leads with targeted businesses through various prospecting activities, including cold calling, canvassing, customer referrals and partner relationships.
  • Focus on advanced communications solutions including PRI, Hosted PBX and multi-location opportunities.
  • Identify improvement areas thru a consultative process that would enhance our prospects ability to communicate more effectively both internally and externally to their customers.
  • Effectively manage a territory with a high activity and comprehensive business plan.
  • Management of defined Territory to include development of local business partnerships and organizational affiliations and local enhancement of Comcast positioning and brand.
  • Team with technical, customer service and related support staffs to ensure end-to-end customer sales and satisfaction and thereby drive new revenue growth.
  • Consistently maintain a pipeline of qualified prospects that will yield production levels of monthly quota performance and above.
  • Remain knowledgeable of Comcast products and services to facilitate sales efforts.
  • Achieve and exceed assigned sales and business quality objectives.
  • Adherence to all company standards and business professionalism.
  • Punctual, regular and consistent attendance.
  • Other duties and responsibilities as assigned.

Sales Account Manager

Ideal Image
04.2022 - 04.2023
  • Developed client relationships acting as a liaison between the customer service and sales teams
  • Contacted new and existing customers to discuss new products and services
  • Consistently exceeded monthly sales quotas by pursuing leads and expanding my prospect list
  • Established sales contacts with both on-site and off-site accounts
  • Anticipated the needs of my clients by staying in touch on a regular basis
  • Kept track of customer purchasing patterns, market conditions, and competitor actions in order to adjust strategies and meet sales targets
  • Was in charge of maintaining a central database of key contacts, risk ratings, financial impact, and critical issues
  • Maintained high customer service standards by accurately answering pricing, availability, use, and credit questions.

Senior Loan Counselor

OneMain Financial
09.2020 - 04.2022
  • Collaborated closely with team members to meet project deadlines, develop solutions, and deliver project requirements
  • Increased customer satisfaction by coming up with new ways to solve problems
  • Site evaluations, customer surveys, and team audits were all things I did
  • Prepared budgets, financial education tools, and referrals on behalf of clients
  • Contacted major credit bureaus to request records and talk about entries
  • Developed a reputation for punctuality and hard work
  • Analyzed credit reports to identify debt and devise the best debt consolidation or debt elimination strategies
  • Increased profit margins by streamlining operations and workflow and negotiating competitive vendor contracts
  • Provided answers to client questions about credit-related issues and made recommendations to help them improve their credit scores
  • Provided excellent service and attention when dealing with customers face-to-face or over the phone
  • Received over 50 phone calls and emails, setting up appointments, answering questions, and gathering information about specific concerns every day
  • Assessed client situations and made recommendations for the best products to meet their specific requirements.

Hospitality Specialist

Firebirds Wood Fired Grill
10.2019 - 06.2020
  • Was in charge of answering customer questions about merchandise and pricing
  • Increased customer retention by creating and offering unique discount opportunities, as well as generating interest in new product lines
  • Established internal databases and record management systems to ensure the accuracy and integrity of all documentation and data
  • Provided onboarding and guidance to other sales representatives in order to help them meet sales targets while expanding business opportunities
  • Consistently provided excellent customer service, resulting in a customer satisfaction rating of 99.5%
  • Improved customer supported by establishing a collaborative service environment
  • Provided training to new sales associates so that they could contribute to the store's positive culture
  • Replenished and stocked merchandise in accordance with store merchandising layouts.

Account Manager

Hartfiel Automation
01.2018 - 10.2019
  • Assisted with administrative tasks such as record keeping, correspondence, and material gathering
  • Maintained the general ledger's integrity, including the chart of accounts
  • Responded to client and prospect needs
  • Gained a thorough understanding of customer businesses and how they relate to company goals
  • Created reports that included a variety of metrics and account data
  • Increased team profits by effectively managing time and resources to meet and exceed sales targets
  • Cultivate and maintain relationships with potential and current clients and business partners
  • Maintain credit control records, ensuring that contact information is accurate and current at all times
  • Consistently meet my monthly sales goals
  • Created a highly profitable pipeline using a variety of sales penetration techniques
  • Prepared financial pages for senior management to review
  • Gathered and organized data before entering it into a computer database.

Senior Insurance Agent

Liberty Mutual Insurance
05.2015 - 01.2018
  • Maintained a consistent, positive attitude toward customers, peers, and other employees even in high-stress situations
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away
  • Worked to accommodate new and different insurance requests, as well as investigate new value opportunities to improve the reputation of the insurance agency
  • Assessed existing coverage and aligned new products and services with long-term goals to determine financial needs
  • Had an excellent attendance record and was always on time for work
  • Built relationships with clients and provided excellent service through active listening
  • Reached out to potential clients through direct marketing techniques such as mailings and phone calls
  • Upsold additional products and services after determining the needs and requirements of the customer.

Insurance Agent

GEICO Corporate Office
04.2012 - 03.2015
  • Upsold additional products and services after determining the needs and requirements of the customer
  • Maintained a consistent, positive attitude toward customers, peers, and other employees even in high-stress situations
  • Improved the reputation of my insurance agency by accommodating new and unusual requests and looking for ways to add value
  • Spent a lot of time with each customer, going over and explaining documents to make sure they understood everything they needed to know
  • Maintained high customer service standards by cultivating relationships with clients
  • Filled out coverage applications in order to get underwriting approvals
  • Identified problems and took the necessary steps to resolve them quickly
  • Assessed existing coverage and aligned new products and services with long-term goals to determine financial needs
  • Promoted the company as a superior provider dedicated to the needs and satisfaction of customers
  • Worked to accommodate new and different insurance requests, as well as investigate new value opportunities to improve the reputation of the insurance agency
  • Explained the benefits, features, and drawbacks of various policies in order to promote plan sales
  • Reached out to potential clients through direct marketing techniques such as mailings and phone calls.

Manager

Jenny Craig
09.2010 - 09.2012
  • Organized revenue statements, shipment amounts and dates, employee schedules, and sanitation in the workplace
  • Was in charge of 6 employees daily operations
  • Promoted customer loyalty by resolving escalated conflicts to complete satisfaction
  • Eliminated inconsistencies in the scheduling process by implementing continuous improvements across multiple client calendars and fitness plans
  • Was in charge of hiring and training new employees, as well as creating employee schedules
  • Am responsible for hiring and supervising employees in all available positions
  • Improved sales, management, and operations performance by identifying and focusing on areas that needed improvement
  • Evaluated client requirements and promoted products and services that met those requirements
  • I'm the sales manager, and I'm here to help and motivate you
  • Was in charge of opening and closing the store, as well as reconciling cash drawers and making bank deposits
  • Oversaw the weekly project schedule as well as the anticipated timelines for milestones and completion dates
  • Entered inventory sales into the weekly income report for the company
  • Increased customer retention and satisfaction by closely monitoring team member performance and assessing problematic practices.

Manager

Reveal Med Spa
08.2007 - 08.2010
  • Eliminated inconsistencies in the scheduling process by implementing continuous improvements across multiple client calendars and fitness plans
  • Improved resource utilization and waste reduction by improving operational planning and business frameworks
  • Was in charge of hiring and training new employees, as well as creating employee schedules
  • Improved sales, management, and operations performance by identifying and focusing on areas that needed improvement
  • Evaluated client requirements and promoted products and services that met those requirements
  • Used performance data to evaluate and improve operations, as well as forecast needs and target current business conditions
  • I'm the sales manager, and I'm here to help and motivate you
  • Coordinated, led, and executed brand training presentations for trade or trend shows and new partners to generate and drive product awareness and sales
  • Increased customer retention and satisfaction by closely monitoring team member performance and assessing problematic practices
  • Brought in new business by planning marketing events, prospect calls, and networking referrals
  • Examined performance data in order to track and measure productivity, progress toward goals, and activity levels
  • Established, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands
  • Was in charge of supervising, developing, and delegating tasks to employees.

Education

Associate in Liberal Arts And General Studies -

Northern Virginia Community College
Annandale, VA
12.2012

Skills

  • National account management
  • Data analytics
  • Territory Sales Experience
  • Cross-functional collaboration
  • Preparing contracts
  • Upselling and consultative selling
  • Prospecting and cold calling
  • Skilled in MS Office
  • Team building expertise
  • Multi-Task Management
  • Excellent communication skills
  • Needs analysis
  • Sales force training
  • Strong communicator
  • Skilled multi-tasker
  • Sales
  • Customer satisfaction
  • Customer-oriented
  • Product training and placement
  • Exceptional customer service skills
  • Weekly Payroll Order processing
  • Credit and collections
  • Customer service
  • Compliance requirements
  • Report writing
  • Team Leadership
  • Strong lead development skills
  • Strong deal closer
  • Relationship building
  • Acquiring new customers
  • Upsell opportunities
  • Internet savvy
  • Customer relationships
  • Business Development
  • Cold calling
  • Competitive product reviews
  • Customer training
  • Sales and contact reports
  • Strong interpersonal skills
  • Sales solutions
  • Lead development
  • Talent management
  • Account management
  • Staff development/training
  • Issue resolution
  • Client meetings
  • Customer needs assessment
  • Regional accounts
  • Computer literate
  • Public relations
  • Employee mentoring
  • Persuasive communication expertise
  • Strategic account development
  • Payment collecting
  • Excellent negotiating tactics
  • General ledger accounting
  • Loan officer experience
  • Records management

Certification

  • Infant & Toddler Certification
  • Driver's License
  • Child Development Associate Certification

Timeline

Business Sales Manager

Comcast
05.2023 - Current

Sales Account Manager

Ideal Image
04.2022 - 04.2023

Senior Loan Counselor

OneMain Financial
09.2020 - 04.2022

Hospitality Specialist

Firebirds Wood Fired Grill
10.2019 - 06.2020

Account Manager

Hartfiel Automation
01.2018 - 10.2019

Senior Insurance Agent

Liberty Mutual Insurance
05.2015 - 01.2018

Insurance Agent

GEICO Corporate Office
04.2012 - 03.2015

Manager

Jenny Craig
09.2010 - 09.2012

Manager

Reveal Med Spa
08.2007 - 08.2010

Associate in Liberal Arts And General Studies -

Northern Virginia Community College

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Tuesday Pulino