Tuesday Smith
STATESVILLE,North Carolina
Summary
Versatile and results-driven Construction Project Manager with a proven track record at Betco, excelling in subcontractor management and fostering strong team collaboration. Achieved timely project completions within budget, enhancing customer satisfaction and loyalty. Demonstrates exceptional problem-solving and communication skills, ensuring high levels of efficiency and accuracy in fast-paced environments.
Professional construction leader with proven track record in project management, delivering projects on time and within budget. Strong focus on team collaboration and adapting to changing needs, ensuring reliability and consistency. Skilled in project planning, risk management, and stakeholder communication. Known for driving results and maintaining high standards in all phases of construction.
Overview
17
17
years of professional experience
Work History
Construction Project Manager
Betco
10.2016 - 10.2024
- Directed day-to-day operational aspects of project and scope and monitored progress of construction activities.
- Managed construction projects from inception to completion, ensuring timely delivery and budget adherence.
- Put together estimates, specifications, and other project documents.
- Held construction progress and regular status meetings with project team.
- Scheduled workforce needs with superintendents and allocated company resources to meet project requirements.
- Developed and executed pre-construction milestones on project schedule.
- Managed commercial construction projects by working effectively with general contractors, subcontractors, engineers and architects.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Accomplished multiple tasks within established timeframes.
- Worked closely with general contractor on completion of punchlist tasks.
- Enhanced project efficiency by effectively managing subcontractor teams and coordinating schedules.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Streamlined purchasing processes for increased efficiency in order processing and delivery times.
- Streamlined order fulfillment processes for faster shipping times and improved customer satisfaction.
- Supported clients in achieving personal goals by developing individualized action plans and monitoring progress regularly.
- Assisted in training new team members, ensuring they had the necessary skills to excel in their roles as Member Service Officers.
- Improved accuracy and efficiency in data entry tasks by creating customized Excel templates for common calculations.
- Improved efficiency by developing Excel spreadsheets that automated various financial calculations and reports.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Medical Transcriptionist
MediQuest Therapeutics
12.2007 - 01.2017
- Corrected grammar, spelling, and syntax mistakes in medical records.
- Accurately documented medical dictation to record patient care records.
- Maintained high levels of confidentiality with sensitive patient information following HIPAA guidelines.
- Enhanced accuracy of medical records by transcribing detailed physician dictations.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Reduced errors in medical reports by reviewing, editing, and proofreading transcripts for clarity and consistency.
- Maintained [Number]% accuracy rate for spelling and content.
- Identified and rectified inconsistencies, deficiencies and discrepancies in medical documentation.
- Edited drafts created from speech recognition software.
- Enhanced transcription accuracy by implementing thorough proofreading and editing techniques.
Education
Medical Transcription Degree - Medical Transcription
Catawba Valley Community College
Hickory, NC05-2005
High School Diploma -
West Iredell High School
Statesville, NC06-1997
Skills
- Subcontractor Management
- Value Engineering
- Preconstruction Planning
- Estimating
- Change order management
- Construction management
- Friendly, Positive Attitude
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Scheduling and Planning
- Structural Engineering Concepts
- Ordering and Purchasing
- Shipping and Receiving Familiarity
- Manufacturing management experience
- Shipping and Transportation
- Customer Engagement
- Relationship Building
- Team Collaboration
- Team Leadership
- Verbal and written communication
- Staff Training and Development
- Complex Problem-Solving
- Project Management
- Project Planning
- Project planning and development
- Project Scheduling
- Project tracking
- Strategic Planning
- Speedy Typing
- Highly Accurate Typing
- Typing and written communication
- Typing speed accuracy
- Google Docs proficiency
- Microsoft Word Mastery
- Organizational abilities
- Collaboration and Teamwork
- Data entry experience
- Document Formatting Expertise
- Data privacy
- Network Administration
- Insurance knowledge
- Claims Management
- Shipping and receiving
- Warehouse Safety
- Order Picking
- Customer interaction
- Installations and repairs
- Organizational Development
- Worksite safety
- Residential construction
- Data entry and recordkeeping
- Efficient Data Entry Techniques
- Efficient Data Entry Methods
- Order data entry
- Deadline Management
- Software Knowledge
- Remote support tools
- Database Administration
- Leadership Qualities
- Creativity and Innovation
- Strong Work Ethic
- Goal Setting and Achievement
- Teamwork and Collaboration
- Advanced Grammar Knowledge
- Terminology Management
Timeline
Construction Project Manager
Betco
10.2016 - 10.2024
Medical Transcriptionist
MediQuest Therapeutics
12.2007 - 01.2017
Medical Transcription Degree - Medical Transcription
Catawba Valley Community College
High School Diploma -
West Iredell High School
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