Microsoft
Tuesday Thomas
Indianapolis,IN
Summary
Cheerful and upbeat professional with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Detail-oriented approach to resolving crm issues customer-focused Client Service Representative with experience in managing client relationships, resolving complex issues and delivering exceptional customer service. Strengths include strong communication skills, problem-solving abilities, and proficiency in CRM software. Successfully improved customer satisfaction rates and fostered long-term client loyalty in previous roles.
Overview
6
6
years of professional experience
Work History
Client Service Representative
Charles Schwab
Indianapolis
01.2024 - 09.2024
- Provided customer service support to clients in a timely and efficient manner.
- Resolved customer inquiries and complaints via phone, email, or other communication channels.
- Assisted customers with product information and pricing.
- Maintained customer records in the database system.
- Managed client accounts by providing accurate data entry services.
- Performed administrative tasks such as filing documents and responding to emails.
- Answered incoming calls from customers regarding billing inquiries, technical issues, product concerns.
- Identified opportunities for process improvements within the organization's customer service department.
- Verified accuracy of data entered into company systems.
Customer Care Representative
Duke Energy
Indianapolis
01.2022 - 01.2024
- Answered customer inquiries over the phone and via email.
- Provided accurate, valid, and complete information to customers.
- Resolved customer complaints promptly and professionally.
- Assisted customers in navigating through website features and functions to locate desired information or products.
- Processed orders accurately and efficiently according to established procedures.
- Performed administrative duties such as filing paperwork, maintaining records, updating databases.
Bank Teller
Financial Health Federal Credit Union
Indianapolis, IN
01.2020 - 01.2022
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
- Performed cash handling duties including counting currency, coins and checks.
- Balanced teller drawers regularly throughout the day according to established procedures.
Call Center Representative
Internal Revenue Service, IRS
Indianapolis, IN
01.2019 - 01.2020
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Developed effective working relationships with team members across multiple departments.
- Attended regular training sessions on updates and changes within the industry or organization.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Updated customer accounts, addresses and contact information within call management databases.
Education
High School Diploma -
Southport High School
Indianapolis, IN06-2010
Skills
- File Management
- CRM system updates
- Order Processing
- Customer Support
- Call center experience
- Database Management
- Meeting deadlines
- Call triage
- Payment Processing
- High attention to detail
- Teamwork and Collaboration
- Time Management
- Computer Skills
- Professionalism
- Problem Resolution
- Conflict Resolution
- Policy administration
- Business Administration
- Customer Service
- Clerical Support
- Telephone Etiquette
- Data Entry
- Answering Phones
- Administrative Support
- Filing and Recordkeeping
- MS Office
- Adaptability and Dependability
- Document Management
Work Preference
Work Type
Full TimeLocation Preference
RemoteHybridOn-SiteImportant To Me
Work from home optionTeam Building / Company RetreatsCareer advancementWork-life balanceFlexible work hoursPersonal development programsPaid time offPaid sick leaveHealthcare benefitsCompany Culture401k match4-day work weekSoftware
Timeline
Client Service Representative
Charles Schwab
01.2024 - 09.2024
Customer Care Representative
Duke Energy
01.2022 - 01.2024
Bank Teller
Financial Health Federal Credit Union
01.2020 - 01.2022
Call Center Representative
Internal Revenue Service, IRS
01.2019 - 01.2020
High School Diploma -
Southport High School
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