Summary
Overview
Work History
Education
Skills
Timeline
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Tueshonda Palmore

West,MS

Summary

Self-motivated and energetic Car Salesman with strong sales background and effective relationship building and client retention skills strategically negotiates, closes deals and increases sales. Leverages social media and internet marketing with consistent networking and follow-up to meet aggressive sales quotas while maintaining integrity and providing exceptional customer service. Demonstrates natural sense of urgency and passion for cars and trucks while juggling many initiatives to achieve sales objectives in fast-paced competitive environment. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.

Overview

7
7
years of professional experience

Work History

Car Salesperson

JB's Intergrity Motors Inc
04.2019 - Current
  • Answered telephone and email inquiries from potential customers.
  • Completed registration paperwork and sales documentation.
  • Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
  • Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
  • Met customers on lot and in showroom to discuss available vehicles and options.
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Greeted customers on lot and in showroom to answer questions about brand and available inventory.
  • Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
  • Developed successful sales strategies to maximize customer satisfaction and profit.
  • Responded to customer enquiries via telephone and email.
  • Prepared purchased vehicles and completed final delivery checks.
  • Located merchandise across various stores to address customer needs.
  • Developed strong rapport with customers and created positive impression of business.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Increased business 40% in single quarter
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
  • Established and devised strategy to meet personal goals consistent with dealership standards of productivity.

Dispatcher

Pave The Way Logistics
03.2018 - Current
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Directed dispatching, routing, and tracking of 25 fleet vehicles.
  • Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Processed invoices and payments for dispatched orders to provide proof of transaction.
  • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Generated reports to track deliveries and maintain proper records and documentation.
  • Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Closely monitored dispatch board to triage and prioritize over 25 daily calls.
  • Analyzed customer feedback and provided solutions to improve customer service.
  • Minimized cost of operations by optimizing routes for drivers to align with budget.
  • Answered phone calls and responded to customer emails.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Assisted in resolving customer complaints and grievances.
  • Monitored and tracked dispatch communication systems.
  • Scheduled deliveries and pickups according to customer needs.
  • Utilized dispatch software to enter customer orders, deliveries and receipts.
  • Communicated with customers to provide delivery updates and resolution.
  • Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.
  • Scheduled and organized delivery routes.
  • Received new orders, prepared documentation, and assigned personnel.
  • Preserved accurate records of dispatched orders, deliveries and receipts.
  • Tracked and monitored vehicle performance and maintenance.
  • Monitored flow of paperwork and directed information to appropriate departments.
  • Provided customers with information on products and services.
  • Communicated with warehouse staff to facilitate proper loading and unloading of orders.
  • Managed customer accounts and invoicing.
  • Sent out drivers to assist hourly callers based on locations, needs and worker availability.
  • Closely monitored dispatch board to triage and prioritize over daily calls.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials
  • Directed dispatching, routing, and tracking of 15 fleet vehicles
  • Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect
  • Processed invoices and payments for dispatched orders to provide proof of transaction
  • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards
  • Generated reports to track deliveries and maintain proper records and documentation

Certified Nursing Assistant

Helping Hand Rehabilitation Center
01.2018 - 08.2021
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Transported patients between rooms and appointments or testing locations.
  • Delivered high-quality care to 11 patients in hospital facility.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Educated patients and family members on best home care practices for healing and recovery.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Documented patient information and care activities in electronic health record.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Followed directions of licensed nurses to administer medications and treatments.
  • Also transport client to and from appointment.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture
  • Transported patients between rooms and appointments or testing locations
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment
  • Upheld infection control and prevention policies across different patient-facing areas
  • Helped patients complete range of motion exercises to prevent loss of function during care

CNA

Maple Ridge
05.2016 - 02.2019
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Documented patient information and care activities in electronic health record.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Transported patients between rooms and appointments or testing locations.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Followed directions of licensed nurses to administer medications and treatments.
  • Supported needs of + residents under long-term care.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
  • Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
  • Supported needs of 21+ residents under long-term care
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care

Education

High School Diploma -

West Allis Central High School
West Allis, WI
06.2004

Skills

  • Positive Customer Engagement
  • Meeting Sales Goals
  • Sales Contracts
  • Price Negotiation
  • Pre-Owned Vehicles
  • Store Organization
  • Contract Preparation
  • Vehicle Auctions
  • Customer Service and Assistance
  • Safety and Cleanliness Standards
  • Delivering Vehicles
  • Closing Sales
  • Customer Service
  • Purchasing

  • Sales Promotion
  • Used Cars Familiarity

Timeline

Car Salesperson

JB's Intergrity Motors Inc
04.2019 - Current

Dispatcher

Pave The Way Logistics
03.2018 - Current

Certified Nursing Assistant

Helping Hand Rehabilitation Center
01.2018 - 08.2021

CNA

Maple Ridge
05.2016 - 02.2019

High School Diploma -

West Allis Central High School

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Tueshonda Palmore