Summary
Overview
Work History
Education
Skills
references
Timeline
Generic

Tuesline Jean-Baptiste

Atlanta

Summary

Dedicated Hostess and Server with a passion for delivering exceptional customer service. Proven ability to create a welcoming atmosphere and ensure a seamless dining experience.

Overview

5
5
years of professional experience

Work History

Head Hostess

Hilton West Palm Beach
06.2021 - Current
  • Enhanced customer satisfaction by efficiently managing reservations and accommodating special requests.
  • Collaborated with management to develop strategies for improving overall guest experience and increasing repeat business.
  • Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
  • Enhanced guest satisfaction by delivering timely and accurate to-go and in-room dining orders.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Hooter Girl (Server)

Hooters Restaurant
03.2020 - 11.2022
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Mastered menu knowledge to provide accurate information and helpful suggestions to guests.
  • Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
  • Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.

Call Center Representative

TDB Communications, Inc
02.2020 - 04.2021
  • Increased first-call resolution rates by thoroughly understanding products and services offered and providing accurate information to customers.
  • Achieved personal performance goals through effective call management, prioritization, and time management.
  • Recognized as a top performer on multiple occasions for achieving outstanding customer satisfaction ratings.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.

Comcast Xfinity Store Greeter/Sales Associate

Xfinity Store By Comcast
04.2019 - 05.2020
  • Retained knowledge of promotions, products and services for informative customer advice.
  • Work within an assigned residential territory to sell and promote the full range of products with focus on video, high-speed Internet, phone and XFINITY home services.
  • Explain our products and services in-depth and recommend the right solutions
  • Seek out potential new customers and upgrade existing customer's services

Education

High School Diploma - Acting

G-Star School Of The Arts
2030 S Congress Ave, Palm Springs, FL 33406

Bachelor of Arts - Theater Arts

University of Florida
Gainesville, FL
04.2019

Skills

  • Safe Food Handling: ServSafe Food Handler
  • Wine Pairing Knowledge
  • Time Management
  • Upselling and Cross Selling
  • Event coordination
  • Social media savvy
  • Food Running
  • Multitasking
  • Training Abilities
  • Exceptional Communication
  • Professional demeanor
  • Computer literacy

references

Kristen Watson

F&B Manager

Hilton West Palm Beach 

Phone Number: (561) 386-2039

600 Okeechobee Blvd. West Palm Beach FL 33401


David Carrender

Recruiting Manager

TDB Communications, Inc.

Phone Number: (913) 327-7400

10901 W. 84th Terrace, Suite 105

Lenexa, KS 66214


James Supreme

Store Manager

Xfinity Store/ Comcast

Phone Number: (561) 837-0622

1831 Palm Beach Lakes Blvd Ste D01

West Palm Beach, FL 33401

Timeline

Head Hostess

Hilton West Palm Beach
06.2021 - Current

Hooter Girl (Server)

Hooters Restaurant
03.2020 - 11.2022

Call Center Representative

TDB Communications, Inc
02.2020 - 04.2021

Comcast Xfinity Store Greeter/Sales Associate

Xfinity Store By Comcast
04.2019 - 05.2020

High School Diploma - Acting

G-Star School Of The Arts

Bachelor of Arts - Theater Arts

University of Florida
Tuesline Jean-Baptiste