Tuesline Jean-Baptiste
Atlanta
Summary
Dedicated Hostess and Server with a passion for delivering exceptional customer service. Proven ability to create a welcoming atmosphere and ensure a seamless dining experience.
Overview
5
5
years of professional experience
Work History
Head Hostess
Hilton West Palm Beach
06.2021 - Current
- Enhanced customer satisfaction by efficiently managing reservations and accommodating special requests.
- Collaborated with management to develop strategies for improving overall guest experience and increasing repeat business.
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Enhanced guest satisfaction by delivering timely and accurate to-go and in-room dining orders.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Hooter Girl (Server)
Hooters Restaurant
03.2020 - 11.2022
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Mastered menu knowledge to provide accurate information and helpful suggestions to guests.
- Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
- Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
Call Center Representative
TDB Communications, Inc
02.2020 - 04.2021
- Increased first-call resolution rates by thoroughly understanding products and services offered and providing accurate information to customers.
- Achieved personal performance goals through effective call management, prioritization, and time management.
- Recognized as a top performer on multiple occasions for achieving outstanding customer satisfaction ratings.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
Comcast Xfinity Store Greeter/Sales Associate
Xfinity Store By Comcast
04.2019 - 05.2020
- Retained knowledge of promotions, products and services for informative customer advice.
- Work within an assigned residential territory to sell and promote the full range of products with focus on video, high-speed Internet, phone and XFINITY home services.
- Explain our products and services in-depth and recommend the right solutions
- Seek out potential new customers and upgrade existing customer's services
Education
High School Diploma - Acting
G-Star School Of The Arts
2030 S Congress Ave, Palm Springs, FL 33406Bachelor of Arts - Theater Arts
University of Florida
Gainesville, FL04.2019
Skills
- Safe Food Handling: ServSafe Food Handler
- Wine Pairing Knowledge
- Time Management
- Upselling and Cross Selling
- Event coordination
- Social media savvy
- Food Running
- Multitasking
- Training Abilities
- Exceptional Communication
- Professional demeanor
- Computer literacy
references
Kristen Watson
F&B Manager
Hilton West Palm Beach
Phone Number: (561) 386-2039
600 Okeechobee Blvd. West Palm Beach FL 33401
David Carrender
Recruiting Manager
TDB Communications, Inc.
Phone Number: (913) 327-7400
10901 W. 84th Terrace, Suite 105
Lenexa, KS 66214
James Supreme
Store Manager
Xfinity Store/ Comcast
Phone Number: (561) 837-0622
1831 Palm Beach Lakes Blvd Ste D01
West Palm Beach, FL 33401
Timeline
Head Hostess
Hilton West Palm Beach
06.2021 - Current
Hooter Girl (Server)
Hooters Restaurant
03.2020 - 11.2022
Call Center Representative
TDB Communications, Inc
02.2020 - 04.2021
Comcast Xfinity Store Greeter/Sales Associate
Xfinity Store By Comcast
04.2019 - 05.2020
High School Diploma - Acting
G-Star School Of The Arts
Bachelor of Arts - Theater Arts
University of Florida
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