Tugana Kacar
Houston,TX
Summary
As a passionate and results-driven Food and Beverage Leader, I am committed to delivering exceptional service and unforgettable dining experiences. With a strong foundation in hospitality, I strive to create an environment where quality and personalized attention are at the forefront of every guest interaction. I prioritize a culture of respect, creativity, and innovation while empowering my team to exceed guest expectations.
Driven by a desire to inspire life’s most meaningful journeys, I am dedicated to continuously elevating the food and beverage offerings. By embracing excellence, collaboration, and a deep understanding of the evolving needs of our guests, I aim to lead by example and contribute to the long-term success of the organization."
Overview
5
5
years of professional experience
1
1
Certification
Work History
Food and Beverage Manager
Marriott International
04.2024 - Current
- Company Overview: Food and Beverage Manager at Houston Marriott Medical Center/Museum District
- Responsible for managing and overseeing five food and beverage outlets including room service and travel traders in a hospitality establishment
- Being in charge of ensuring high-quality service, effective cost management, and guest satisfaction
- Responsible for scheduling, staffing, and coordinating services in everyday operations
- Reviewing financial reports and statements to determine how Food and Beverage is performing against budget
- Conducting hourly employee performance appraisals according to Standard Operating Procedures
- Organized successful special events that contributed to increased sales figures.
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Worked closely with marketing teams on promotional activities that generated increased foot traffic.
- Resolved customer complaints involving food or beverage quality and service.
- Developed staff training programs to enhance service skills and increase overall efficiency.
Assistant Food and Beverage Manager
Marriott International
11.2022 - 04.2024
- Company Overview: Assistant Food and Beverage Manager at Houston Marriott Medical Center/Museum District
- Ensured adherence to health, safety, and sanitation regulations by regularly inspecting facilities and equipment.
- Assisted in menu development, incorporating seasonal ingredients and trending flavors to appeal to a diverse clientele.
- Increased overall efficiency of the department by developing and implementing training programs for staff members.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Responsibilities include ensuring guest and employee satisfaction while maintaining the operating budget
- Ensures standards and legal obligations are followed
- Supervising staffing levels to verify that guest service, operational needs, and financial objectives are met
- Improving service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed
Supervisor / Server / Banquet Captain
Landmark Hearsay Restaurants
04.2021 - 11.2022
- Company Overview: Supervisor / Server / Banquet Captain at Hearsay on the Strand
- Providing great customer care for the guest as well as the employees teamwork accomplish
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Gathered, organized and input information into digital database.
- Generated reports detailing findings and recommendations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Maintaining a high-quality sales and service environment, working autonomously and with fellow team members to provide excellent customer service and drive profits
Server / Bartender
Landry's Saltgrass Steak House
06.2020 - 04.2021
- Company Overview: Server / Bartender at Saltgrass Steak House Galveston
- Handling money and the POS system with accuracy and attention
- Achieving the highest sales records during weekly sales competitions
- Adapting to different computer systems and programs
- Positively building and maintaining relationships with guests to encourage guest satisfaction and repeat business
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
Education
A.S. - HOSPITALITY ADMINISTRATION
Houston Community College
Houston, TX12.2024
B.A. - GREEK LANGUAGE AND LITERATURE
Istanbul University
06.2019
Skills
- Leadership
- Microsoft Office Suite
- SharePoint
- Adobe
- Dropbox
- Google Docs
- WordPress
- Online Meeting Software
- Proprietary CMS
- Social Media Marketing
- Email Campaigns
- Kronos
- Payroll
- BirchStreet Procurement Systems
- Micros
- ATLAS for Scheduling
- Aloha
- Toast
- EMC Symphony
- ClearSKY inventory
- Creative Revenue
- Staff Training
- Guest Satisfaction
- Sales
- Employee Safety
- Maximizing Labor Costs
- P&L
- Food and beverage operations
- Training and mentoring
- Strong work ethic
Certification
- Food and Beverage Management Certification - Università Commerciale Luigi Bocconi
- NRA ServeSafe Certification
- TABC & FoodHandler
- Food and Health - Stanford University
- Fundamentals of Leadership - Goldman Sachs
- Leadership Excellence in Motion Series
- Embark - Evolve Leadership Certifactions
Languages
Turkish
Native or Bilingual
English
Native or Bilingual
Greek
Limited Working
Timeline
Food and Beverage Manager
Marriott International
04.2024 - Current
Assistant Food and Beverage Manager
Marriott International
11.2022 - 04.2024
Supervisor / Server / Banquet Captain
Landmark Hearsay Restaurants
04.2021 - 11.2022
Server / Bartender
Landry's Saltgrass Steak House
06.2020 - 04.2021
A.S. - HOSPITALITY ADMINISTRATION
Houston Community College
B.A. - GREEK LANGUAGE AND LITERATURE
Istanbul University
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