Tugba Ay
Summary
Seeking and maintaining full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
COMPLIANCE COORDINATOR
ALWAYS COMPASSIONATE HOLDINGS
11.2023 - Current
- Support to caregivers in maintaining compliance with agency required applications – SMC/Nevvon/UltiPro/Care Connect; Covid screening
- Provide Home Health specific orientation to all new employees
- Maintain personnel files in compliance with NYS DOH regulations
- Provide support and training to HR Field and Recruiting users to ensure systems procedures and business processes are understood and followed
- Administer security and permissions to ensure appropriate access and accurate information is available to all field staff
- Compile and provide accurate and timely compliance reports
- Perform audit/data checks and resolve issues in order to ensure data integrity. A minimum of 2%-5% data reviewed on quarterly basis. Results are submitted to HR Director and Division's President.
- Organizing and facilitating training classes/activities when necessary
- Collaboration and communication with clinicians to obtain compliance related information
- Support recruiters with on-boarding related activities
- Conduct field staff coaching/counseling including related to compliance matters and recommending disciplinary actions
- Terminate, counsel, and evaluate employees while assuring Human Resource policies and procedures are upheld
- Provide specific orientation to all new employees
- Utilize and run internal reports when needed and take action to help improve results relating to training, compliance and recruiting
- Facilitating orientation classes
- Performs other duties and assignments as required.
ASSISTANT PROGRAM DIRECTOR
NY CONNECTS - ELDER JUSTICE
05.2023 - 10.2023
- Provide direct supervision to staff, as assigned by Program Director
- Assist Program Director in networking with local providers and organizations in order to establish and maintain effective referral linkages
- Obtain intake information on all individuals where elder abuse is suspected or identified.
- Conduct individual assessments at client's home, by office visits or by telephone to assess client needs.
- Support Program Director in hiring, orienting new hires and conducting new hire trainings.
- Develop a comprehensive case plan with clients for services.
- Provide counseling, case assistance, advocacy, information and referral as needed.
- Maintain case record on NYC DATA DFTA STARS - Client Database for all clients and complete necessary statistical documentation.
- Identify community resources available to meet service needs of elder abuse.
- Will participate in mandated DFTA funded trainings, agency staff training and any additional trainings as assigned.
- Participate in community education activities as needed.
- Assist with additional program activities as needed.
- Supervise Elder Justice staff as assigned by Program Director
ASSISTANT PROGRAM DIRECTOR
NY CONNECTS
08.2022 - 05.2023
- Assist Program Director with administration of program.
- Supervise Program Staff with Program Director as assigned.
- In Program Director's absence, supervise day-to-day operation of program.
- Assist Program Director with ongoing development and evaluation of program outreach and education plan for the community to assist with promotion of program and understanding of program services.
- Provide outreach and education to the community, professionals and consumer groups, to assist with promotion of program and understanding of program services.
- Ensure incoming calls/inquiries to the program are equally distributed to all team members.
- Conduct No Wrong Door screening with individuals over phone, in-person, in order to obtain information for both possible programmatic and financial eligibility for various programs.
- Provide application and enrollment assistance for public benefits, including Medicaid as appropriate.
- Provide Person-Centered Options Counseling as appropriate.
- Provide assistance with Care Transitions as appropriate.
- Follow all NYC DFTA Program Standards.
- Maintain case records on NYC DFTA STARS Client Database for all clients and complete necessary statistical documentation.
- Participate in mandated State/DFTA funded trainings and any additional trainings assigned.
- Monitor inquiries for NY Connects Benefits Specialist
- Know overall agency goals and programs.
- Assist with other program activities as assigned.
CASE MANAGER
Women In Need Win
05.2021 - 03.2022
- Commit to using evidence-based practices (EBP); Motivational Interviewing (MI), Trauma-Informed Care (TIC), critical time intervention, and boundary setting, to help clients achieve their goals.
- Conduct an initial assessment of the family within 48 hours of arrival to the residence and complete the Family Case Assessment Form, Initial Service Plan, and all initial intake documentation.
- Initiate referrals for necessary emergency services.
- Initiate/complete intake information (CARES data entry and supporting documentation in the Uniform Client Chart.
- Ensure CARES data and supporting documents are printed and filed in designated sections in the client's chart.
- Conduct orientation with clients and review the facility rules, clients' rights and responsibilities, grievance/complaint process, emergency disaster procedures.
- Assist clients with transition to assigned residential unit and housekeeping items.
- Provide comprehensive case management, including crisis intervention, counseling services and other appropriate support services.
- Commit to using Evidence Based Practices (EBP); strength-based case management, motivational interviewing, trauma-informed care, critical time intervention, family-centered case management, boundary setting, and cultural reflexivity to help clients achieve their goals.
- Develop an Independent Living Plan (ILP) for each client, which will define the client's goals (in conjunction with the transitional housing income building specialists, housing specialists, childcare staff and recreational staff), and track progress against goals, make modifications, and ensure compliance with the ILP.
- Provide hands-on training, coaching and support to clients, and help create opportunities for practicing skills that will enable clients to achieve their ILP goals.
- Ensure that clients understand and work towards meeting their responsibilities as outlined in the Client Acknowledgment.
- Ensure the CARES data entry and supporting documentation is complete, accurate and current at all times.
- Assist families in obtaining income and public benefits (i.e., Public Assistance; SSI, etc.).
- Establish and refer clients to appropriate medical and mental health services, education/job training programs, legal and advocacy services and other community resources as needed.
- Track referrals and follow-up with each client's progress.
- Assess job readiness of clients, utilizing Standardized Assessment tools.
- Perform timely and accurate input of all required client information in the Uniform Client Chart, ensure compliance with OTDA regulatory requirements and DHS contractual requirements. Collaborate with the Housing Coordinators to ensure that clients are compliant in seeking permanent housing.
- Attend shelter meetings, agency-wide meetings, and staff training (on site and off site) as directed by the supervisor.
- Prepare all mandated reporting as required by supervisor, contract agency and funding agency.
- Conduct client unit inspections and review findings with the client and supervisor.
CRIME VICTIM ADVOCATE - CASE MANAGER
SAFE HORIZON
06.2019 - 10.2020
- Attempt to reach by phone and mail victims who have filed reports with the precinct or PSA with a specific focus on victims of violent felony crimes and those victims who have filed two or more reports in the previous 12 months.
- Work with victims of crime who come to the precinct or PSA seeking assistance.
- Conduct home visits with officers and detectives to assist victims as needed.
- Provide information, referrals, and practical assistance to victims experiencing crime.
- Conduct client centered safety assessments and safety planning suited to the individual's needs.
- Provide crisis intervention and supportive listening.
- Advocate with NYPD personnel that may include keeping a victim apprised of an NYPD investigation.
- Provide criminal justice advocacy that may include court accompaniment.
- Advocate for victims for public benefits they may be entitled to.
- Help with applying for compensation through the New York State Office of Victims Services (OVS).
- Coordinate community resources for crime victims.
- Provide information and referral for victims for services such as shelter, mental health treatment, medical care, and other entitlements.
- Provide emergency practical assistance for victims including transportation and food vouchers.
- Work collaboratively with police officers in order to effectively provide assistance to victims.
- Collect data, track the history of crimes, and prepare monthly reports.
- Perform data entry into a computerized record keeping system and maintain thorough, accurate, and timely case records and statistics.
- Advocate with Family and Criminal Court staff for victims.
- Conduct training with police personnel.
- Conduct community presentations.
- Attended relevant training, workshops and seminars.
- Work with other victims of domestic violence as needed and perform other related tasks as assigned.
Education
Early Childhood Education
Touro College Graduate School of Education
New York, NY06.2015
Bachelor of Science - Liberal
Touro College
New York, NY06.2009
Associate of Science -
Touro College
New York, NY06.2008
Skills
- Supervisory Skills
- Sensitivity to staff and clients, including working with diverse populations
- Client advising and advocacy
- Quality assurance controls
- Care planning
- Cross-functional collaboration
- Progress evaluations understanding
- Client assessment
- Emotional awareness
- Knowledge of community resources, including health and social services
- Bilingual
- Microsoft Outlook, Microsoft Excel, Power Point
- Effective Leader
Accomplishments
- Available Upon Request
Languages
Turkish
Native or Bilingual
Timeline
COMPLIANCE COORDINATOR
ALWAYS COMPASSIONATE HOLDINGS
11.2023 - Current
ASSISTANT PROGRAM DIRECTOR
NY CONNECTS - ELDER JUSTICE
05.2023 - 10.2023
ASSISTANT PROGRAM DIRECTOR
NY CONNECTS
08.2022 - 05.2023
CASE MANAGER
Women In Need Win
05.2021 - 03.2022
CRIME VICTIM ADVOCATE - CASE MANAGER
SAFE HORIZON
06.2019 - 10.2020
Early Childhood Education
Touro College Graduate School of Education
Bachelor of Science - Liberal
Touro College
Associate of Science -
Touro College
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