Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

RUPU TUHIN

Rochester Hills

Summary

Dynamic customer service professional with a proven track record at Corewealth, excelling in complaint resolution and technical support. Adept at fostering strong customer relationships and implementing innovative solutions, I leverage data analysis and active listening to enhance satisfaction and streamline processes, ensuring a consistently high-quality service experience.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Corewealth
Southfields
05.2024 - 07.2025
  • Implemented innovative methods for streamlining the customer service process.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Provided accurate information about products and services to customers.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Customer Support Specialist

Advanced Customer Services
Troy
02.2023 - 04.2024
  • Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
  • Maintained up-to-date knowledge of company products, services, policies, and procedures.
  • Performed regular follow-up calls to check on customer satisfaction levels.
  • Coordinated with third-party vendors when necessary for resolving escalated customer issues.
  • Investigated customer complaints regarding product quality or service rendered.
  • Recorded all customer interactions into the database system accurately and completely.
  • Assisted customers with product installation, troubleshooting, and usage questions.
  • Ensured customer satisfaction through effective communication skills and problem resolution techniques.
  • Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Analyzed customer complaints and service trends to identify and correct systematic issues.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.

Loss Prevention Specialist

Forman Mills
Pontiac
02.2021 - 01.2023
  • Coordinated with local law enforcement agencies when necessary regarding criminal activities.
  • Monitored surveillance cameras to detect suspicious activity.
  • Developed and implemented loss prevention procedures to reduce inventory shrinkage.
  • Maintained records of incidents, including employee violations and customer complaints.
  • Collaborated with vendors to develop new technologies for improving loss prevention processes.
  • Provided training on loss prevention techniques to staff members at multiple locations.
  • Investigated customer complaints related to fraud and identity theft issues promptly and thoroughly.
  • Investigated shoplifting cases and provided evidence in court proceedings as needed.
  • Interviewed witnesses and suspects in connection with security-related incidents.
  • Inspected merchandise for compliance with theft prevention policies.
  • Responded quickly to emergency situations, such as robberies or assaults, providing support until police arrived.
  • Conducted investigations into thefts and other security breaches.
  • Participated in industry events such as conferences or seminars on topics related to loss prevention.

AIR CARGO TRAINER AND QUALITY CONTROL MANAGER

Corporate Loss Prevention Associates
JAMAICA
11.2016 - 01.2021
  • Implemented new quality assurance standards to enhance customer service protocols.
  • Generated load plans while performing thorough cargo cleanliness inspections.
  • Coordinated negotiations with shipping companies to streamline transportation processes.
  • Monitored receipt and tracking systems, maintaining timely updates for clients on cargo status.
  • Conducted reviews of import/export documentation to ensure correct tariff classifications.
  • Led initiatives aimed at improving warehouse operations and increasing efficiency.
  • Certified trainer in dangerous goods control, storage, and handling procedures.
  • Evaluated staff performance through interactions with customers to assess satisfaction levels.

Education

High School Diploma -

JOHN ADAMS HIGH SCHOOL
Queens, NY
06-2013

Skills

  • Customer service
  • Technical support
  • Complaint resolution
  • Database management
  • Product knowledge
  • Follow-up communication
  • Customer relationship management
  • Problem solving
  • Time management
  • Data analysis
  • Training and coaching
  • Negotiation strategies
  • Microsoft PowerPoint
  • Microsoft outlook
  • Quality assurance controls
  • Shipping and logistics
  • Active listening
  • Product and service solutions
  • Hospitality and accommodation
  • Product education
  • Call center operations
  • Clerical support
  • Microsoft Office Suite
  • Creative problem solving

Languages

Bengali
Professional
Hindi
Professional
Urdu
Professional

Timeline

Customer Service Representative

Corewealth
05.2024 - 07.2025

Customer Support Specialist

Advanced Customer Services
02.2023 - 04.2024

Loss Prevention Specialist

Forman Mills
02.2021 - 01.2023

AIR CARGO TRAINER AND QUALITY CONTROL MANAGER

Corporate Loss Prevention Associates
11.2016 - 01.2021

High School Diploma -

JOHN ADAMS HIGH SCHOOL

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