Summary
Overview
Work History
Education
Skills
Vehicle Repair Skills
Languages
Timeline
Generic

TUKE IKACHANA

Rockville,MD

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized, dependable and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Assistant Store Manager

PIZZA BOLI'S
06.2017 - 10.2021
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Trained new employees on proper protocols and customer service standards.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Assistant Store Manager

Wireless Vision
09.2013 - 05.2017
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Established and cultivated solid business relationships with new or existing customers.
  • Built relationships with customers and community to establish long-term business growth.

Education

No Degree - General Studies

Montgomery College
Takoma Park, MD

Certification - Computer Engineering

NIPA
Lusaka Zambia
12.2011

Skills

  • Customer Service
  • Time Management
  • Strategic Planning
  • Goals and Performance
  • POS Systems Operations
  • Staff Supervision
  • Customer Relations
  • Verbal and Written Communication
  • Customer Service Management
  • Customer Experience
  • Attention to Detail
  • Store Opening and Closing
  • Inventory Tracking and Management
  • Stock Management
  • Leadership
  • Coaching and Mentoring
  • Budgeting and Cost Control
  • Stock Rotation
  • New Hire Training
  • Customer Inquiry Response

Vehicle Repair Skills

in my free time i enjoy working on and fixing cars and trucks, especially off-road vehicles.

Languages

Bemba
Native or Bilingual
Nyanja
Native or Bilingual

Timeline

Assistant Store Manager

PIZZA BOLI'S
06.2017 - 10.2021

Assistant Store Manager

Wireless Vision
09.2013 - 05.2017

No Degree - General Studies

Montgomery College

Certification - Computer Engineering

NIPA

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TUKE IKACHANA