Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Tuke Walker

Elk Grove,CA

Summary

I am seeking an opportunity to apply my experience results-driven professional with a strong work ethic and a proven ability to build collaborative relationships across all management levels. With Exceptional integrity and execution skills that facilitate effective teamwork and project success. I am Committed to fostering a positive work environment while setting high standards for personal and team performance.

Overview

2
2
years of professional experience

Work History

Assistant Store Manager

Valvoline Instant Oil Change
Sacramento, CA
01.2024 - Current
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Maintained accurate records of all transactions, stock levels and employee performance metrics.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
  • Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
  • Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Conducted onboarding sessions to orientate new staff members about company policies and procedures.
  • Provided feedback on employee performance based on observed results during training sessions.
  • Adapted teaching methods according to the needs of individual learners or groups.

Bell Man

Xanterra Travel Collection
07.2022 - 12.2023
  • Follow established hotel safety protocols and procedures at all times
  • Is familiar with the layout of the hotel and memorize the preferred route for escorting guests
  • Provides information to guests about the hotel facilities and services
  • Assist guests checking in or out with their baggage, answering questions, making deliveries
  • Monitor cleanliness of entrances and stock with supplies as needed
  • Ensure that the Bell Desk is attended at all times
  • Recognizes customers immediately with a warm and hospitable welcome
  • Responds to inquiries with accurate information regarding location specific features and services
  • Coordinates with Guest Services staff regarding daily VIP arrivals and special guests
  • Coordinated transportation services for special events or groups when necessary.
  • Ensured all guest requests were handled promptly and efficiently.

Bell Man

Nobel House Hotels
Gateway, USA
07.2022 - 12.2022
  • Providing security for guests and facilities through patrols of the premises
  • Maintained accurate logs of vehicle inspections and repair status.
  • Opening doors, moving furniture, and carrying luggage for guests upon request
  • Registering guests upon arrival at the hotel and checking them out when they leave
  • Directing guests to their rooms and answering any questions they may have about the hotel s facilities and services
  • Arranging transportation to local attractions
  • Answering phones in order to direct calls to the correct department or employee
  • Providing information about local points of interest and entertainment options to guests
  • Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
  • Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
  • Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.

Travel Technician

Qualis Telecom Building Inc
Sacramento, USA
09.2022 - 03.2022
  • Climb towers to perform maintenance or repair work.
  • Install or replace equipment, such as antennas, or sensors, at tower sites.
  • Perform safety checks to ensure the proper functioning of equipment and adherence to safety regulations.
  • Inspect tower equipment to ensure proper functioning.
  • Setting up a site, putting up barriers, safety signs, huts, etc.
  • Clearing a construction site.
  • Travel
  • Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
  • Tested and calibrated instruments to ensure accuracy and reliability of data.
  • Maintained records of repairs, calibrations, and tests performed on equipment.
  • Conducted preventive maintenance procedures according to established schedules.
  • Diagnosed problems using test equipment such as multimeters, oscilloscopes, signal generators, power supplies.
  • Replaced defective components or parts as needed.
  • Assembled new systems and sub-systems from drawings and schematics supplied by engineer

Education

High School Diploma -

St Jago High School
Spanish Town, Jamaica
05-2024

Some College (No Degree) - Telecommunications

Broward College
Fort Lauderdale, FL

Skills

  • Organization
  • Problem Solving
  • Time management
  • Communication
  • Dexterity and hand-eye coordination
  • Experience with technology and willingness to learn
  • Guest Relations
  • Sales techniques
  • Hiring and training
  • Work Planning and Prioritization
  • Process improvements
  • Customer experience
  • Verbal and written communication
  • Adaptability and flexibility
  • Scheduling and planning
  • Staff supervision
  • Orientating and training
  • Workload management
  • Employee performance evaluations
  • Staff management
  • Money handling
  • Coaching and mentoring

Affiliations

  • Soccer
  • Drumming
  • reading

References

References available upon request.

Timeline

Assistant Store Manager

Valvoline Instant Oil Change
01.2024 - Current

Travel Technician

Qualis Telecom Building Inc
09.2022 - 03.2022

Bell Man

Xanterra Travel Collection
07.2022 - 12.2023

Bell Man

Nobel House Hotels
07.2022 - 12.2022

High School Diploma -

St Jago High School

Some College (No Degree) - Telecommunications

Broward College

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Tuke Walker