Tulacy Ram Garry

• Gained direct exposure to five-star hotel standards, service protocols, and departmental operations.
• Experienced five-star hotel standards, service protocols, and departmental operations.
• Rotated through hotel operational areas, developing comprehensive understanding of international hospitality practices in preparation for full-time industry role.

• Direct all aspects of daily hotel operations, including front desk, housekeeping, and maintenance, ensuring departments run smoothly and consistently.
• Lead, schedule, and supervise hotel staff, setting expectations and monitoring performance to keep the property fully and efficiently staffed.
• Served as primary point of contact for guest concerns, promptly resolving issues to enhance guest satisfaction and uphold property reputation.
• Monitor cleanliness, maintenance, and safety standards throughout the property, coordinating with staff to address issues before they affect guests.
• Manage ordering and inventory of hotel supplies, balancing cost control with maintaining adequate stock for daily operations.
• Managed ordering and inventory of hotel supplies, ensuring cost control while maintaining adequate stock for seamless daily operations.
• Trained new hires and mentored existing staff on hotel procedures and guest service standards, fostering consistency in guest experience.

• Supervised front desk staff and managed daily workflow, ensuring effective shift coverage and task delegation.
• Acted as the first point of contact for guest concerns and service issues, resolving problems directly to maintain guest satisfaction.
• Resolved guest concerns and service issues as first point of contact, enhancing guest satisfaction through direct problem resolution.
• Coordinated closely with housekeeping and maintenance teams to ensure rooms and public areas met the hotel's quality standards.
• Provided management with occupancy and front desk performance reports, supporting operational growth during steady period.

• Completed a one-year, hands-on internship in front desk operations at a premier full-service luxury hotel.
• Facilitated guest check-in/check-out and managed reservations, contributing to smooth daily front office operations under experienced staff.
• Applied front office standards and guest service protocols in a large-scale, high-traffic property, enhancing overall guest experiences.
• Established operational foundation that enabled successful transition into front desk and management roles.

• Managed guest check-in/check-out and daily front office operations for two years in high-volume hotel, ensuring efficient service delivery.
• Addressed guest inquiries, reservations, and billing, delivering consistent, guest-focused service during each shift.
• Collaborated with other hotel departments to coordinate seamless guest experience from arrival to departure.

Affiliated with Krishna University