Tulai Kachar

Human Resources

• Maintain accurate and up-to-date human resource files, records, and documentation and maintains employee information by entering and updating employment and status-change data in HRIS system
• Interview candidates and refer suitable candidates to Department Heads.
• Screen applications and resumes.
• Check and document applicant references.
• Assist with hiring and selection processes, onboarding new employees, and new hire orientation, assist with interview scheduling, candidate sourcing, and job postings
• Conduct background check and drug screens.
• Process E-verify for new hires.
• Process I9's and onboarding paperwork
• Maintain integrity and confidentiality of human resource files and records
• Perform periodic audits of HR files and records to ensure that all required documents are collected and filed appropriately

Credentialing

• Conduct primary source verification, collect, and validates documents to ensure accuracy of all credentialing elements; assesses completeness of information and qualifications relative to credentialing standards and Sacred Circle Health Care criteria.
• Assist with the review and screening of initial and reappointment credentialing applications for completeness, accuracy, and compliance with federal, tribal, state, local and clinic regulations, guidelines, policies, and standards.
• Present weekly meeting to executive leads for credentialing and recredentialing employees.
• Verify work history and peer references.
• Verify License and education.
• Communicate clearly with providers, their liaisons, Clinic medical staff leadership and Administration, as needed to provide timely responses upon request on day-to-day credentialing and privileging issues as they arise.
• Monitor recredentialing and employee files to ensure completeness and accuracy; reviews all file documentation and spreadsheet for compliance with quality standards, accreditation requirements, and all other relevant policies; prepares and provides information to internal and external customers as appropriate.

• Monitored employee productivity to provide constructive feedback and coaching.
• Planned staff and training meetings and scheduled conference rooms.
• Monitored calls for quality assurance purposes.
• Resolved escalated customer complaints in a timely manner.
• Assigned tasks to agents based on their skillset and availability.
• Managed staff scheduling to ensure adequate coverage during peak hours.
• Motivated and promoted team employees from within for key leadership roles.
• Set and managed performance benchmarks for call center employees.
• Delegated work to staff, setting priorities and goals.
• Worked closely with HR for hiring, disciplinary actions, and terminations.
• Mentored and trained newly hired employees.
• Worked closely with practice manager to ensure all employees goals, performances and productivity are met.
• Responsible for documenting and maintaining staff competency information and providing necessary training. Oversee orientation of new employees.

• Coordinated with patients and healthcare professionals to meet patient needs.
• Answered patient questions and fielded complaints to resolve issues.
• Scheduled patient appointments over phone and in person, maximizing productivity.
• Scheduled and confirmed patient appointments with patients and healthcare professionals.
• Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
• Documented and managed patient information in computer system.
• Obtained proper authorization and identification to release confidential medical records.
• Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
• Scheduled patient appointments and procedures.
• Referred patients to appropriate professionals and services.
• Performed administrative duties such as filing, faxing, photocopying.
• Ensured all necessary paperwork was completed prior to patient visits.
• Adhered to HIPAA regulations when handling confidential patient information.
• Answered incoming calls in a professional manner.
• Inputted patient demographic data into electronic health record system.

• Established daily counter goals for each beauty advisor
• Successfully managed daily, monthly, and yearly goals
• Monitored sales daily and ensured monthly growth
• Ensured excellent standards of customer service
• Planned successful strategies to develop new client base
• Developed daily, weekly, and monthly plans dedicated to promotional events to drive sales and to keep clients informed
• Led daily team of two Beauty Advisors and scheduled up to 10 make-up artists for events
• Maintained clientele base and built relationships through follow up communication
• Recruit, train, coach, motivate, and develop new and incumbent associates on company policies and procedures, product knowledge, and personal and department productivity goals
• Top 10 sales performer in store
• Communicate credit goal specifics and expectations
• Planned and organized regional and national events
• Conducted interviews with potential candidates for assigned roles, source for qualified candidates.

• Built and maintained customer relationships throughout all communications while providing a positive, professional, and empathetic understanding to all customers
• Promoted and exercise information management through case creation, ownership, prioritization, handling, documentation, and follow-through
• Promoted and effectively utilizes multiple systems within ARUP to research and resolve customer issues
• Prioritized research and respond to requests for test information, specimen requirements, supplies and fees associated with vendor and internal testing
• Provided education, guidance, and troubleshooting to customers regarding available resources and application utility
• Fostered communications and exhibit exceptional customer service in all professional interactions
• Exhibited high quality performance through accuracy, thoroughness, and commitment
• Recognize and prioritize issues that need quality review
• Supported and mentored Client Service Agents
• Listened to customers questions and concerns and provide answers or responses
• Assisted customers effectively by solving customer disputes.

• Managed calendars, including making appointments and prioritizing the most sensitive matters
• Coordinated travel arrangements, prepare itineraries, plan logistics, and submit expense reports
• Maintained confidence and protect sensitive data by keeping information confidential.
• Answered and directed calls, appropriately to relay important information promptly, clearly and maintaining confidentiality as required
• Handled correspondence directed to managers
• Organized meetings, including scheduling, sending reminders, and preparing meeting materials
• Answered and responded to phone calls, communicate messages and information to the executive

• Responsible for booking and issuing of E-Tickets
• Attended client's needs and requests and handled all complaints
• Kept update of all ongoing airline activities
• Handled management of internal and external mail for booking and issuing of E-Tickets for company corporate accounts
• Ability to use Galileo, Sabre and other programs
• Researched destinations and kept up to date with travel industry news
• Provided up to date advice on travel regulations including visa and medical requirements, baggage limits, safety, and local customs
• Booked reservations for travel, hotels, rental cars, and special events, such as tours and excursions
• Informed passengers about their trips will be like, including providing details on required documents, such as passports, baggage or visas.

• Handled day to day office administration & correspondence.
• Developed database for company personnel and inventory files and maintained these files accurately and up to date
• Responsible for general administrative duties including calls and internal and external mail
• Prepared required inquiries, quotations, and purchase orders.
• Handled transportation, flight and hotel reservations.
• Maintained confidence and protected sensitive data by keeping information confidential.
• Prepared daily and monthly time records for all employees
• Updated and completed delegated tasks on time and kept all projects on schedule.
• Organized meetings, including scheduling, sending reminders, preparing meeting materials.
• Responsible for cash vouchers, receipts, and invoices.