Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Tuli Faitele

Anchorage,AK

Summary

Experienced enforcement professional with strong focus on team collaboration and achieving measurable results. Known for adaptability in dynamic environments and skilled in conflict resolution, regulatory compliance, and investigative techniques. Dependable and results-driven, bringing balanced approach to enforcing rules.

Hardworking and passionate job seeker with strong organizational skills eager to secure any entry-level position given. Ready to help team achieve company goals and ready to tackle new challenges with dedication and enthusiasm. Very dependable and successful at managing multiple priorities with a positive attitude and strong work ethic.

Overview

23
23
years of professional experience

Work History

Enforcement Officer

Department of Commerce
06.2022 - Current
  • Adapted quickly to changing circumstances or emerging threats during field operations for optimal situational awareness.
  • Ensured consistent application of laws and regulations across diverse contexts by adhering strictly to established protocols.
  • Maintained detailed records of investigations, actions taken, and outcomes achieved for future reference and analysis.
  • Performed interior and exterior security patrols and checks.
  • Improved response times by effectively prioritizing tasks based on urgency, risk, and available resources.
  • Facilitated successful resolution of disputes between parties through mediation efforts when possible.
  • Controlled access to high-security areas, inspecting individuals, property and other vehicles.
  • Worked closely with public and remained courteous and calm while defusing tense situations.
  • Enhanced public safety by conducting thorough investigations and enforcing regulations.
  • Managed caseloads efficiently, ensuring timely resolution of outstanding matters while maintaining a high standard of service delivery.
  • Assessed potential risks associated with enforcement actions, developing appropriate mitigation strategies to minimize negative outcomes.
  • Developed strong working relationships with community members, fostering trust and cooperation between the public and law enforcement authorities.
  • Streamlined enforcement processes for improved efficiency and effectiveness in addressing violations.
  • Collaborated with other agencies to address inter-jurisdictional issues, resulting in a safer community.
  • Worked collaboratively with control executive team on application of laws, regulations and corporate policies and controls to mitigate risk.
  • Verified information on permits and contracts for projects to assess compliance with legal requirements.

Printshop Supervisor

Island Business Center
06.2018 - 06.2022
  • Increased customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Assisted clients in finding the most cost-effective solutions for their printing needs while maintaining high-quality standards.
  • Contributed ideas during team meetings that led to improvements in overall print shop operations and efficiency.
  • Maintained a clean, organized workspace that promoted efficient production processes.
  • Negotiated favorable terms with vendors, reducing supply costs without sacrificing quality.
  • Developed strong relationships with clients, resulting in increased repeat business.
  • Trained and supervised print shop staff, fostering a collaborative work environment.
  • Managed daily print shop operations, ensuring timely completion of all projects.
  • Established safety protocols within the print shop, resulting in a reduction of workplace accidents and injuries.
  • Implemented preventive maintenance schedules on printing equipment, reducing downtime due to mechanical issues.
  • Collaborated with sales team to develop accurate project estimates and proposals for clients.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.
  • Maintained accurate records of job orders, invoices, payments, and other essential documents to ensure smooth business operations.
  • Assisted customers in choosing appropriate print materials and finishes based on their specific requirements or project goals.

Insurance Agent

Aeto Insurance
01.2016 - 05.2018
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.
  • Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
  • Cross-sold insurance products to existing clients to reach sales targets.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
  • Prepared and reviewed insurance applications to verify compliance with regulations.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
  • Expanded client base by actively prospecting for new business opportunities and generating referrals.
  • Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
  • Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
  • Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
  • Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
  • Consistently exceeded monthly sales quotas by effectively presenting product offerings to potential customers.
  • Identified potential risks in client businesses and recommended appropriate insurance coverage.
  • Facilitated smooth transitions between carriers when needed, minimizing disruptions to client coverage and maintaining positive relationships with all parties involved.
  • Resolved complex claims issues, advocating on behalf of clients to ensure fair settlements.
  • Customized insurance packages to client needs, enhancing customer satisfaction and loyalty.
  • Finalized sales and collected necessary deposits.

Store Manager

McDonald's Restaurant
12.2013 - 12.2015
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Addressed customer complaints effectively to maintain high levels of satisfaction while identifying areas for improvement in service delivery processes.
  • Collaborated closely with other department managers to ensure seamless integration of daily operations across all areas of the store environment.
  • Increased staff retention rates by addressing concerns promptly, offering growth opportunities, and promoting a positive work culture.
  • Reduced inventory shrinkage through effective loss prevention techniques and diligent monitoring of stock levels.
  • Ensured compliance with food safety regulations, resulting in consistently high ratings during health inspections.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reported issues to higher management with great detail.
  • Enhanced kitchen efficiency by streamlining prep processes and optimizing ingredient usage.
  • Reduced food waste by implementing proper portion control techniques and monitoring inventory levels.
  • Trained new hires on kitchen procedures, safety protocols, and recipe execution to maintain consistency in service quality.
  • Upheld strict food safety guidelines to minimize the risk of contamination or illness resulting from improper handling practices.
  • Boosted customer satisfaction ratings through consistent delivery of delicious meals prepared according to established recipes.
  • Collaborated with other kitchen staff to ensure smooth operations during peak meal times.
  • Developed kitchen staff through training, disciplinary action, and performance reviews.
  • Streamlined kitchen workflow for increased productivity, assigning specific tasks based on individual strengths within the team.
  • Conducted regular inventory audits to identify discrepancies and prevent stock shortages affecting menu availability.
  • Placed food orders with suppliers on weekly basis, taking into account kitchen budget and expected demands.

Kitchen Helper

Deluxe Cafe
09.2004 - 12.2005
  • Followed supervisor instructions to complete tasks on time.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Enhanced kitchen efficiency by assisting with meal preparation and ensuring timely food delivery to customers.
  • Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
  • Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
  • Operated standard kitchen equipment with focus on safety and sanitation.
  • Supported a clean and organized workspace by performing daily kitchen maintenance tasks, contributing to a safe work environment.
  • Assisted chefs with various cooking tasks, contributing to the creation of diverse and delicious menu items for satisfied patrons.
  • Contributed to a positive working atmosphere through excellent communication skills and collaboration with team members across all shifts.
  • Optimized workflow in the kitchen by effectively juggling multiple responsibilities under high-pressure situations, resulting in smooth operations.
  • Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
  • Followed recipes and chef instructions to prepare food correctly.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Transported food items from storage areas to kitchen for prepping.
  • Labeled and stored all food items correctly and checked expiration dates routinely.
  • Plated and presented food following chef requirements.
  • Unloaded food deliveries and stored items in proper locations for easy access.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Operated kitchen equipment in accordance with manufacturer instructions.
  • Managed time to juggle multiple tasks simultaneously with ease.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
  • Lifted and carried heavy materials.
  • Pushed, pulled and transported large loads and objects.

Construction Worker

Lighthouse Builders
05.2002 - 08.2004
  • Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
  • Maintained clean and organized job sites, contributing to a safe working environment for all employees.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Worked independently in fast-paced environment while meeting productivity and quality expectations.
  • Gathered and disposed of worksite debris to remove safety hazards.
  • Collaborated with team members to complete challenging tasks, demonstrating strong problem-solving abilities.
  • Assisted in ensuring accurate measurements and proper material usage for optimal resource management on projects.
  • Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
  • Contributed to a safer work environment by identifying potential hazards and promptly addressing them before they escalated into more significant issues.
  • Ensured timely delivery of materials to job sites, avoiding delays and promoting efficient operations throughout the construction process.
  • Operated power equipment to move materials and promote job efficiency.
  • Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
  • Assisted with basic carpentry work such as installing wooden floors and crown molding.
  • Assisted with successful, time-sensitive renovations of various structures.
  • Installed new structures, updated systems and replaced worn components to bring buildings up to current codes.
  • Provided labor support to carpenters, masons and other skilled trades.
  • Assisted in digging, trenching and backfilling trenches and foundations.
  • Mixed and poured concrete for variety of projects.
  • Helped with erecting scaffolding and ladders.
  • Installed drywall, siding and other structural components.
  • Finished surfaces of woodwork or wallboard in houses and buildings with paneling, paint and hand tools.
  • Worked on sites, installing roofs and other exterior components.

Education

Accounting / Business

American Samoa Community College
Malaeimi, American Samoa

High School Diploma -

Tafuna High School
Tafuna, American Samoa

Skills

  • Integrity and honesty
  • Patience and persistence
  • Time management
  • Team collaboration and leadership
  • Reliability
  • Decision-making skills
  • Active listening
  • Adaptability and flexibility
  • Safety procedures
  • Task prioritization
  • Self motivation
  • Analytical thinking
  • Goal setting

Languages

English
Native or Bilingual

Timeline

Enforcement Officer

Department of Commerce
06.2022 - Current

Printshop Supervisor

Island Business Center
06.2018 - 06.2022

Insurance Agent

Aeto Insurance
01.2016 - 05.2018

Store Manager

McDonald's Restaurant
12.2013 - 12.2015

Kitchen Helper

Deluxe Cafe
09.2004 - 12.2005

Construction Worker

Lighthouse Builders
05.2002 - 08.2004

Accounting / Business

American Samoa Community College

High School Diploma -

Tafuna High School

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