Tulina Atkinson
Frisco,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Benefit Eligibility Specialist II
AZ Department of Economic Security, DES
Phoenix, AZ
02.2022 - 03.2023
- Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
- Communicated effectively via email, phone and face-to-face with plan participants to resolve issues pertaining to health and welfare benefits.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Granted, modified, denied, or terminated assistance based on key information and eligibility determination.
- Coordinated with other departments to promote prompt processing of client applications.
- Conducted interviews with applicants, explaining benefits process and which programs were available.
Commercial Sales Representative
Waste Management Company
Phoenix, AZ
08.2016 - 02.2021
- Promoted from Customer Service position; mentored Nesting agents
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Cultivated and strengthened customer relationships to drive revenue growth.
- Listened to customer needs to identify and recommend best products and services.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
Receptionist
Gifted Hands Beauty Salon
Albuquerque, NM
10.2014 - 02.2016
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Screened and responded to emails, messages and other correspondence, freeing up senior management.
Home Childcare Provider
Peasqueak’s Playhouse
Rio Rancho, NM
11.2009 - 08.2013
- Supervised and cared for children ages newborn to 16.
- Observed and monitored children to identify developmental strengths and target enrichment activities.
- Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
Detention Officer
Sandoval County Detention Center
Bernalillo, NM
03.2006 - 11.2011
- Provided supervisors oral and written reports of work performed by inmates, inmate disturbances and rule violations.
- Counseled inmates and responded to legitimate questions, concerns and requests.
- Supervised inmates during day-to-day activities.
- Performed head counts, checking cells for missing inmates.
- Followed daily routine schedule and took head counts of all inmates in assigned cell block.
Education
GED -
NYC GED Testing Site
New York, NY03.1998
Skills
- Supervision & Leadership
- Problem Resolution
- Customer Service
- Benefits Interpretation
- Microsoft Office Expertise
- Effective Verbal and Written Communication
- Training & Development
- Fraud Patterns
- Data Management
- People Skills
- SalesForce
Timeline
Benefit Eligibility Specialist II
AZ Department of Economic Security, DES
02.2022 - 03.2023
Commercial Sales Representative
Waste Management Company
08.2016 - 02.2021
Receptionist
Gifted Hands Beauty Salon
10.2014 - 02.2016
Home Childcare Provider
Peasqueak’s Playhouse
11.2009 - 08.2013
Detention Officer
Sandoval County Detention Center
03.2006 - 11.2011
GED -
NYC GED Testing Site
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