Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tulina Love

Memphis,USA

Summary

Proven track record in enhancing billing and collections processes at Terminix, showcasing expertise in Accounts Payable/Receivable and a commitment to customer satisfaction. Spearheaded initiatives that increased productivity by 20%, leveraging skills in dispute resolution and training. Excelled in roles requiring coordination, logistics, and negotiation, driving significant revenue growth and operational efficiency.

Overview

25
25
years of professional experience

Work History

Senior Accounts Receivable Clerk- Billing and Collections

Terminix
Memphis, TN
08.2019 - Current
  • Company Overview: Terminix (formerly ServiceMaster)
  • Performed a wide variety of accounting tasks related to billing and collections, determine root causes and present enhancements to improve performance
  • Research and identify discrepancies, make system corrections, provide documentations to clients to collect unpaid balances
  • Make collections calls-follow up on past due payments and skip invoices
  • Communicate with customer and lockbox to ensure correct cash application
  • Maintain and update spreadsheets with Collection communication data for each account
  • Execute billing tasks and record information in company database
  • Communicate with customers via email or telephone to review their accounts
  • Assist payment posting team to locate missing check information, including remits
  • Engaged in collection procedures by developing correspondences, delinquent statements and made client phone calls
  • Maintain and update spreadsheets to ensure invoices are received on time
  • Terminix (formerly ServiceMaster)
  • Applied cash receipts and performed daily bank deposits.
  • Implemented program to create daily spreadsheets and streamline financial reporting.
  • Verified, classified, computed, posted and recorded accounts payable data and reconciled daily totals to confirm proper accounting.
  • Assisted with month-end and year-end closing processes.
  • Generated, mailed and monitored invoices.
  • Contacted customers regarding overdue invoices and negotiated payment arrangements when necessary.
  • Managed relationships with third party vendors providing services related to Accounts Receivable activities.
  • Monitored collections activity, aging reports, and follow up procedures for delinquent accounts.
  • Evaluated open accounts to look for past-due balances and pursue collection strategies.
  • Prepared monthly statements to customers, including payment reminders and past due notices.
  • Analyzed customer account histories to identify potential collection issues.
  • Researched discrepancies between customer invoices and payments received.
  • Prepared and submitted accounting documents and reports for review, authorization and processing.
  • Prepared weekly accounts receivable aging report and presented results at meeting to update files and assess impact on financial operations.
  • Kept accounts receivable tracking database current with relevant client information, collection, and billing progress and program changes.
  • Reduced financial discrepancies by verifying accounting statements.
  • Assisted in developing and updating accounts receivable procedures.
  • Negotiated payment plans with delinquent accounts.
  • Used accounting software to enter and post accounts receivable documents.
  • Assisted with special projects as requested by management team members.
  • Communicated effectively with clients to ensure timely collections.
  • Processed adjustments or refunds for customers when appropriate.
  • Tracked customer deposits and applied them correctly to their respective invoices.
  • Checked postings and documents for correctness, accuracy and proper coding.
  • Provided support on month-end close activities related to Accounts Receivable.
  • Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
  • Enhanced customer satisfaction through prompt and courteous handling of all inquiries and complaints.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Accounts Payable

RING CONTAINER
Oakland, TN
03.2022 - 01.2025
  • Ensure all vendor invoices have proper approvals.
  • Processes vendor invoices regularly, and enters them into the computer system.
  • Prepares necessary month-end accruals (journal entries), and enters them into the computer system.
  • Reviews accounts payable aging, accounts payable accrual accounts, and performs related resolutions.
  • Works with the inventory analyst to resolve inventory and related A/P issues.
  • Participates in annual physical inventories.
  • Resolves issues with suppliers, as required.
  • Reviewed accounts payable and accounts receivable processes for efficiency.
  • Trained new employees on Accounts Payable procedures.
  • Developed weekly reports for management on Accounts Payable activities.
  • Reconciled accounts payable transactions to ensure accuracy.
  • Processed Accounts Payable invoices for payment within established deadlines.
  • Monitored accounts payable transactions to ensure timely payment.
  • Investigated discrepancies in accounts payable transactions relating to purchases.
  • Processed invoices for payment through the accounts payable system.
  • Conducted regular reviews of accounts payable activities.
  • Prepared journal entries related to Accounts Payable transactions.
  • Processed invoices, tracked reimbursements and reconciled accounts payable statements.
  • Conducted internal audits of accounts payable processes.
  • Attended meetings with various departments regarding accounts payable issues.
  • Processed payments to vendors, suppliers, and other accounts payable.
  • Drafted correspondence related to accounts payable activities.
  • Participated in training sessions related to accounts payable processes.
  • Maintained accurate records for all accounts payable invoices.
  • Processed invoices using theaccounts payable software system.
  • Performed other duties as assigned by theAccounts Payable Manager.

Senior Accounts Receivable Clerk

Terminix
Memphis, TN
01.2017 - 03.2022
  • Company Overview: Terminix (formerly ServiceMaster)
  • Research and identify discrepancies, make system corrections and provide documentation to clients to collect unpaid balances.
  • Make collection calls, follow up on past due payments, and skip invoices.
  • Communicate with customers and the lockbox to ensure correct cash application.
  • Maintain and update spreadsheets with collection communication data for each account.
  • Execute billing tasks and record information in the company database.
  • Assist the payment posting team in locating missing check information, including remits.
  • Engaged in collection procedures by developing correspondences, delinquent statements, and making client phone calls.
  • Terminix (formerly ServiceMaster).

Senior Accounts Receivable Clerk – payment posting team

Terminix
Memphis, TN
01.2017 - 01.2018
  • Company Overview: Terminix (formerly ServiceMaster)
  • Responsible for performing operational duties related to scanning, deposit, and posting of payments to accounts
  • Processed high volume Posted physical checks to residential and commercial accounts
  • Posted downloaded batches to appropriate accounts
  • Reconciled bank statements
  • Researched checks to find correct accounts to post payments
  • Maintained storage of physical checks
  • Deposited checks and created check batches to be posted
  • Terminix (formerly ServiceMaster)

Accounts Payable/Receivable

ARMSTRONG RELOCATION
Memphis, TN
04.2016 - 09.2016
  • Performed a wide variety of accounting tasks including posting cash receipts, updating cash flow reports, researching chargebacks, billing, account coding,and collections
  • Was responsible for applying receivables to customer accounts.
  • Assisted the Controller and Operations Manager with all projects to remain proactive in preventing problems in the accounting functions.
  • Coordinated closely with multiple departments to foster cooperation, and always ensured that current accounts were up to date.
  • Engaged in collection procedures by developing correspondences, delinquent statements, and making client phone calls; increased the company’s profit.
  • Applied business acumen to decision-making for writing off balances according to strict guidelines; saved man-hours by balancing collection activity against the balance owed.
  • Developed weekly reconciliation status reports for management to keep leadership informed of the current financial status.

Accounting Clerk

ARMSTRONG RELOCATION
Memphis, TN
01.2008 - 01.2016
  • Recorded accurate moving service rates in the AS400 accounting database
  • Computed credit terms, discounts, and shipping rates for customer moving service
  • Created invoices and customer statements
  • Administered strict company and federal guidelines for all relocation documents to ensure compliance; prevented lawsuits, excessive claims, and fines
  • Actively collaborated with the moving coordinator to verify billing is correct; ensuring the client was billed for all services rendered and the company did not lose revenue
  • Researched and verified theaccuracy of all billing information before finalizing the bill; resulted in the customer paying quicker without disputes
  • Created and delivered very detailed customer invoices and statement; timeliness increased customer satisfaction

Office Manager and Customer Service Representative

TWO MEN AND A TRUCK
Memphis, TN
01.2000 - 01.2008
  • Started as a customer service rep providing the first line of customer care to clients with scheduling move estimations and moves
  • Within less than a year, my skills were recognized, and was promoted to office manager
  • Supervised a team of 40 employees
  • Maintained current knowledge of DOT rules and regulations to apply to the operation
  • Dispatched staff and equipment locally and interstate
  • Planned and coordinated moving routes to optimize the use of manpower and equipment; increased productivity by 20 percent
  • Composed meeting agendas, supplied presentation materials and chaired follow-up meetings and conference calls to encourage execution of changes and maintain compliance
  • Prepared quotes
  • Managed the operation and logistics function which led to producing multi-million dollars in revenue in less than 5 years of business; increased the number of trucks needed for operations from 2 to 12
  • Trained and mentored 6 customer service reps with a laser focus on customer satisfaction; resulted in repeat business

Education

Bachelor of Business Administration -

Western Governors University
Salt Lake City, UT
08.2017

Associate of Science - Information Technology

Southwest Tennessee Community College
Memphis, TN
01.2003

Skills

  • Billing/Invoicing
  • Scheduling and planning
  • Training and mentoring
  • Accounts Payable/Receivable
  • Customer and client care
  • Dispatching and routing
  • Coordination
  • Account coding
  • Logistics
  • Cash application
  • Collections strategies
  • Dispute resolution
  • Payment negotiations

Timeline

Accounts Payable

RING CONTAINER
03.2022 - 01.2025

Senior Accounts Receivable Clerk- Billing and Collections

Terminix
08.2019 - Current

Senior Accounts Receivable Clerk

Terminix
01.2017 - 03.2022

Senior Accounts Receivable Clerk – payment posting team

Terminix
01.2017 - 01.2018

Accounts Payable/Receivable

ARMSTRONG RELOCATION
04.2016 - 09.2016

Accounting Clerk

ARMSTRONG RELOCATION
01.2008 - 01.2016

Office Manager and Customer Service Representative

TWO MEN AND A TRUCK
01.2000 - 01.2008

Bachelor of Business Administration -

Western Governors University

Associate of Science - Information Technology

Southwest Tennessee Community College

Similar Profiles

CREATE PROFILE
Tulina Love