Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Tulio Rojas

Queens,NY

Summary

Hardworking Waiter with 3 years of experience and solid background in food service field. Highly skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of delivering speedy service while working on feet for long periods of time and training incoming staff.

Overview

2
2
years of professional experience

Work History

BACKWAITER

COLONIA VERDE
New York, NY
11.2022 - 11.2023
  • Cleared tables to maintain high turnover rate and minimize wait times.
  • Collected dishes and utensils at moment's notice, maintaining customer satisfaction and dining room cleanliness.
  • Inspected restrooms for neatness and supplied them with necessary amenities like soap or toilet paper when needed.
  • Transported heavy loads of dishes between kitchen and dining room safely.
  • Followed safety guidelines when handling hot plates or sharp objects like knives and forks.
  • Checked on guests periodically throughout their mealtime to ensure satisfaction with their dining experience.
  • Kept track of inventory levels of necessary items such as cups, plates and other materials used while serving diners.
  • Responded promptly to customer inquiries regarding menu items or services available at restaurant.
  • Carried trays of food to diners' tables upon request of waitstaff members.
  • Ensured that all supplies were stocked up at all times during shift hours.
  • Reset tables for new customers in an efficient manner.
  • Replenished supplies of clean table linens, napkins, glassware, dinnerware, and flatware as needed.
  • Removed dirty dishes, glasses, and silverware from tables to be washed.

BUSBOY

PUERTO VIEJO - DOMINICAN BRISTO
New York, NY
06.2022 - 11.2022
  • Maintained stock and cleanliness of stations for meal periods with silverware, linens and condiments.
  • Greeted customers to seat patrons at tables according to availability and customer preferences.
  • Followed safety and sanitation guidelines in accordance with local health regulations.
  • Restocked dining room with plates, glassware and utensils, maintaining adequate workstation supplies.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages.
  • Expedited food to tables to assist servers during busy periods.
  • Observed tables to tend to guest needs and identify customer service opportunities.
  • Helped employees complete required activities during peak periods.
  • Carried food, dishes, trays or silverware from kitchens or supply departments to serving counters.
  • Went above and beyond expectations by helping with various tasks to support teammates and provide customer service.
  • Wrote specials for each day and updated with menu changes.
  • Worked with front-of-house management to promote consistent workflows, keeping restaurant running smoothly during busy periods.
  • Restocked condiments and drink station supplies to maintain customer satisfaction.
  • Collected dishes and utensils at moment's notice, maintaining customer satisfaction and dining room cleanliness.
  • Communicated effectively with other staff members about customer needs or requests.

BUSSER

MILAGROS MEXICAN FOOD
New York, NY
07.2021 - 05.2022
  • Greeted customers and answered questions about menu items.
  • Provided quick and efficient clearing of tables between courses.
  • Bussed and reset tables in an orderly fashion.
  • Assisted servers with stocking supplies, setting up for service and cleaning duties.
  • Maintained cleanliness of restaurant dining area throughout shift.
  • Replenished napkins, condiments, silverware and glassware as needed.
  • Delivered food orders to tables in a timely manner according to company standards.
  • Ensured that each table was properly set before seating guests.
  • Conducted regular checks on customer satisfaction levels during meal service.
  • Performed daily side work such as polishing silverware, folding napkins and restocking condiments.
  • Communicated with kitchen staff regarding any special requests from customers.
  • Took initiative to help others whenever necessary.
  • Provided assistance to other bussers or waitstaff when needed.
  • Checked menus for accuracy prior to serving meals.
  • Stocked ice buckets, water pitchers, wine glasses or other bar items as needed.
  • Restocked dining room with plates, glassware and utensils, maintaining adequate workstation supplies.

Education

Management Vs Leadership Certification Program - Management Vs Leadership

Torrens University
Sydney, Australia
02.2019

Bachelor of Business Administration - Business Administration And Management

Universidad Sergio Arboleda
Bogota, Colombia
02.2018

High School Diploma -

La Salle School
Monteria, Colombia
11.2011

English As A Second Language - English

New York Language Center
New York

Skills

  • Service Prioritization
  • Order Management
  • Supply Restocking
  • Price Memorization
  • Table Setting Arrangements
  • Effective Customer Upselling
  • Glassware Polishing
  • Guest Relations Management
  • High-Volume Dining
  • Order Accuracy
  • Tableside Service
  • Table Bussing
  • Station Setup
  • Menu Recommendations

Languages

Spanish
Native/ Bilingual
English
Full Professional

References

References available upon request.

Timeline

BACKWAITER

COLONIA VERDE
11.2022 - 11.2023

BUSBOY

PUERTO VIEJO - DOMINICAN BRISTO
06.2022 - 11.2022

BUSSER

MILAGROS MEXICAN FOOD
07.2021 - 05.2022

Management Vs Leadership Certification Program - Management Vs Leadership

Torrens University

Bachelor of Business Administration - Business Administration And Management

Universidad Sergio Arboleda

High School Diploma -

La Salle School

English As A Second Language - English

New York Language Center

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Tulio Rojas